Making secure B2B payments with WorldTrade

WorldTrade is a B2B payment and order management system that makes global sourcing easier, more cost-effective, and more transparent. With WorldTrade, you can enjoy real-time payments with credit and debit cards at affordable cost or with WorldFirst balance for free. Your funds are securely held in escrow until your orders are shipped. You can easily find the latest order and shipping statuses.

Any business who source goods from Chinese suppliers can benefit from WorldTrade. You can buy from nearly 1 million Chinese businesses who’re also WorldFirst users. However, we currently don’t support buyers from North Korea, Iran, Cuba, Syria, Crimea, Luhansk, Donetsk, Kherson, Zaphorizhia, Russia, Belarus, Myanmar, Zimbabwe, Israel, Palestine, and China Mainland. Buyers with activated Zyla Accounts in the United States are also temporarily not supported.

Please note that if you’re an existing WorldFirst user, WorldTrade will not be activated on your World Account until you have received a first order from your seller.

You can start transacting with WorldTrade globally in just 3 easy steps:

• You can send an order invite to your seller via email or contact your seller directly to send you an order
• Confirm order details and make the payment
• Receive your shipment and confirm delivery

To activate WorldTrade, please ask your seller to send you an order. Once received, you will receive an email and be notified in your World Account.

If you’re new to WorldFirst, it should prompt you to “Register now”. You can click on the tab to access the registration page. You’ll need to enter your account details such as your country/region, account type, account name, login password, etc.

If you’re an existing user, you can log in to access your WorldFirst Account, and then click on ‘Order Management’ under ‘WorldTrade’ tab to view all your WorldTrade orders.

Option 1: You can ask your sellers to create the order for you. Just give them your email address, and you’ll receive your order details in your inbox shortly after.

Option 2: You can draft an order request with seller and product information from your end. After the confirmation from your seller, you’ll receive your final WorldTrade order based on your order request.

After reviewing order details, you can click on ‘Confirm and Pay’ and direct to the Checkout page.

You can pay with either credit/debit card or your WorldFirst balance. If you’re paying with a card, select “Add credit/debit card” and fill in your card information. WorldTrade supports Mastercard, Visa, JCB, Discover, Diners Club, American Express for credit/debit card payments, with a single transaction limit of up to 10,000 USD.

If you’ve activated the World Account before, you can use the USD balance in your World Account to pay for the order; if you have not activated the World Account yet, you can click “Verify now” to start the verification process and open the World Account.

Note: If you’re based in the US and have a Zyla account, you will not be able to log in and pay with your balance at the moment. We apologize for any inconvenience caused.

A service fee is charged for WorldTrade transactions (the “fee” refers to the service fee incurred at the time of payment). You can negotiate with the seller to determine who should bear the service fee and reach an agreement before seller drafts the order.

Note: Your bank or card company may charge extra fees on international transactions, depending on your location. If you make a payment in a currency other than the stated payment currencies, your credit card issuer or bank may charge you a currency conversion fee or exchange processing fee. Please be aware that WorldTrade has no control over these charges. Should you have any questions, please contact your bank or credit card issuer for more information.

There are several reasons why a payment might fail, such as insufficient funds, credit card expiration, authorization failure, etc. If this happens, you can check the failure types in the “Payment history”, or you may contact your card issuer.

Sometimes transactions may also fail due to security issues. If you believe the transaction is secure and the card is valid for payments, you may provide following documents and WorldFirst will help you to solve the issue.

• WorldTrade order number.
• Proof of identity for the cardholder of the payment card (such as ID card, passport, or driver’s license, showing the full name and document validity period).
• Photos of the front and back of the credit cards with failed transactions, showing the first six and last four digits, expiration date, and cardholder’s name.
• (Optional) Any additional documents you believe can serve as transaction proof.

Please send the mentioned documents to our customer service [email protected]. We will complete the review within 1 working day and inform you the result of the document review. We appreciate your understanding and cooperation.

Find “World Trade – Order management” in the left navigation bar, here you can monitor ongoing transactions, pending payments, and shipped orders.

Once the seller has shipped the items, you can enter “Shipping plan” on the order details page to track delivery progress and view shipping details. Once the shipment arrives, you need to select “Confirm delivery” to finalize the order, then the order will show that the transaction is completed.

Note: Depending on the shipping method, if you do not manually confirm delivery, the system will automatically confirm delivery at a certain time point after the seller completes the shipment:

• Sea freight: the system will automatically confirm delivery after 60 natural days;
• Non sea freight: the system will automatically confirme delivery after 30 natural days.

Once an order is shipped, you can navigate to the order details page and track the shipment status through ‘Shipping plan’. Click ‘View’ to check the documents uploaded by sellers. It is advisable to maintain communication with sellers for updates on the delivery progress.

To view your payment history, click on “Payment history”. This will navigate to the payment history page, where you can see a comprehensive list of all your payment records. On this page, you will find detailed information about each payment and refund, including dates, amounts, payment methods and the original payment account. This allows you to easily track and review all past payments made through your account.

Go to the order details page and select ‘Cancel order’. Only unpaid and unshipped orders can be cancelled. Both the seller and the buyer can cancel the order.

If you have reached an agreement with the seller, you may ask your seller to initiate the refund. Refunds are only supported for orders within 360 days from the successful payment date, and transaction service fees are currently non-refundable.

After a refund is successfully submitted, the funds are expected to be returned via your original payment method within 7 working days. The exact time depends on the policies and processing times of your financial institution.

Currently, we only support refunds for orders paid by credit card. We are working on upgrading our refund capabilities and appreciate your understanding.

Should you have any questions or concerns, please contact us via:

https://www.worldfirst.com/uk/help-support/contact-us/