{"id":40875,"date":"2024-10-21T06:41:51","date_gmt":"2024-10-21T06:41:51","guid":{"rendered":"https:\/\/www.worldfirst.com\/au\/?post_type=docs&#038;p=40875"},"modified":"2024-10-21T08:03:11","modified_gmt":"2024-10-21T08:03:11","slug":"world-card","status":"publish","type":"docs","link":"https:\/\/www.worldfirst.com\/au\/help-center\/faqs\/world-card\/","title":{"rendered":"World Card"},"content":{"rendered":"\n<h2><span style=\"font-size: 22px;text-transform:none\"><strong>Getting started<\/strong><\/span><\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>What is a World Card?<\/summary>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><span style=\"font-size: 16px;\">World Card is the new card product from WorldFirst.<\/span><\/p><ul><li><span style=\"font-size: 16px;\">Pay your suppliers more easily by using the card instead of bank transfers<\/span><\/li><li><span style=\"font-size: 16px;\">It&#8217;s your World Account in a card \u2013 pay directly from any of your virtual currency accounts, with the balance deducted from that account<\/span><\/li><li><span style=\"font-size: 16px;\">It&#8217;s a multi-currency card that supports same-currency payments in 15 major currencies, including USD, GBP, EUR, NZD, SGD and HKD. If you have a balance in the same currency as your transaction, no card FX fees will apply<\/span><\/li><li><span style=\"font-size: 16px;\">Pay in 150+ currencies, wherever Mastercard is accepted<\/span><\/li><li><span style=\"font-size: 16px;\">Enjoy strong fraud protection \u2013 3D Secure (3DS) and Address Verification System (AVS) help reduce risks<\/span><\/li><li><span style=\"font-size: 16px;\">Download card statements<\/span><\/li><li><span style=\"font-size: 16px;\">More features coming soon, including employee cards, Google Pay, Apple Pay and physical cards<\/span><\/li><\/ul>\n<\/div>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-4 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>Where is World Card available?<\/summary>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-3 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><span style=\"font-size: 16px;\">World Card is currently available to clients in Singapore, Australia, China and Hong Kong. More regions will be added soon.<\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>Are there any requirements to apply for World Card?<\/summary>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-5 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><span style=\"font-size: 16px;\">You need a verified World Account (completed onboarding) to instantly apply for a World Card.<\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>What is World Card Beta? Does it support in-person payments?<\/summary>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-7 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><span style=\"font-size: 16px;\">The card is currently in Beta and can only be used for online payments. We&#8217;re working on a physical card and the ability to use Apple or Google Pay for in-person payments soon.<\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-10 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>Is there a physical World Card?<\/summary>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-9 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><span style=\"font-size: 16px;\">Not yet, but a physical card is coming soon.<\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-12 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>Can I use World Card with Google Pay or Apple Pay?<\/summary>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-11 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><span style=\"font-size: 16px;\">This isn\u2019t supported yet, but it&#8217;s on our roadmap and will be available soon.<\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2><span style=\"font-size: 22px;text-transform:none\"><strong>Card management<\/strong><\/span><\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-14 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>How many World Cards can I apply for?<\/summary>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-13 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><span style=\"font-size: 16px;\">You can apply for up to 20 cards per business, but we may be able to add more on request.<\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-16 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>Who can receive a World Card?<\/summary>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-15 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><span style=\"font-size: 16px;\">World Cards can be issued to verified directors or authorised non-directors of your business. The main user of the World Account can select themselves or one of these individuals as the cardholder. If another director is selected, we may ask for verification details (ID, residential address) for a quick check, usually completed within one working day. Only the main user can currently add or manage a card online, but sub-users will be able to do so soon.<\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-18 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>How long is the expiry period for World Card?<\/summary>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-17 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><span style=\"font-size: 16px;\">The default expiry period is five years.<\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-20 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>Can I keep the same card details after renewal?<\/summary>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-19 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><span style=\"font-size: 16px;\">Yes, the card number will remain the same, but the expiry date and CVV will be updated.<\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-22 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>How can I find my card details?<\/summary>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-21 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><span style=\"font-size: 16px;\">Go to the World Card section in the World Account online portal, select the card and click &#8216;View Card Details&#8217;. You\u2019ll see the card name, number, expiry date, CVV, billing address, nickname and cardholder mobile number.<\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-24 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>What is a card nickname?<\/summary>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-23 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><span style=\"font-size: 16px;\">A nickname is an optional name you can assign to a card to identify it more easily (e.g. &#8220;Amazon Store 1 Card&#8221;). You can update the nickname whenever you like.<\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-26 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>What is a cardholder mobile number?<\/summary>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-25 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><span style=\"font-size: 16px;\">This number is assigned to a cardholder when their first card is added. It\u2019s used to receive 3D Secure PINs via SMS for online payments. This number can be different from the security mobile number used for account login. You can change it in the card details section, and it will update for all cards belonging to that cardholder.<\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>How can I edit card details?<\/summary>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-27 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><span style=\"font-size: 16px;\">Under World Card in the online portal, select your card, and click &#8216;View Card Details&#8217; to edit the cardholder name, nickname, billing address, or cardholder mobile number. Changes to the cardholder name may require verification (e.g. ID for a name change after marriage). You cannot switch the cardholder to a different person after a card is issued.<\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-30 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>Are there spend limits for World Card?<\/summary>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-29 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><span style=\"font-size: 16px;\">Yes, you can check and manage your spend limits by visiting the card details page. You can also lower these limits if needed.<\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-32 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>How do I freeze or unfreeze my card?<\/summary>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-31 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><span style=\"font-size: 16px;\">Under World Card in the online portal, select your card and click &#8216;Freeze Card&#8217; to block any new transactions. This won\u2019t affect some subscription payments stored with merchants. You can unfreeze your card on the card details page whenever you like.<\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-34 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>How do I cancel my card?<\/summary>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-33 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><span style=\"font-size: 16px;\">Under World Card in the online portal, select your card, and click &#8216;More&#8217; to access the card details page. Then select &#8216;Cancel Card&#8217; from the menu.<\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-36 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>Can the card be restored after cancellation?<\/summary>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-35 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><span style=\"font-size: 16px;\">No, cancelling a card is permanent, so please make sure you really want to cancel before doing so.<\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-38 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>Will cancelling my card affect refunds?<\/summary>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-37 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><span style=\"font-size: 16px;\">No, refunds will still be processed and returned to your World Account, even after card cancellation.<\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-40 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>Why can\u2019t I add another card to my World Account?<\/summary>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-39 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><span style=\"font-size: 16px;\">A first card can be added immediately to any World Account. To add more, you must have deposited $1,000 (or equivalent) into your account within the last 90 days. If you need help, please contact our customer service team.<\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2><span style=\"font-size: 22px;text-transform:none\"><strong>Transaction related<\/strong><\/span><\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-42 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>What is your default currency account?<\/summary>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-41 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><span style=\"font-size: 16px;\">This is your AUD currency account (if you are based in Australia)<\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-44 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>What currencies does World Card support (supported currencies)?<\/summary>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-43 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><span style=\"font-size: 16px;\">World Card is a multi-currency card. We support same-currency deductions in the following 15 currencies: AUD, CAD, CHF, CNH, CZK, EUR, GBP, HKD, JPY, MXN, NZD, PLN, SEK, SGD, USD.<\/span><\/p>\n\n\n\n<p><span style=\"font-size: 16px;\">If your transaction is one of these 15 currencies and you hold sufficient balance in the same currency in your World Account, the balance will be deducted in the same currency. If your transaction currency is not one of these 15 currencies, or it is one of these 15 currencies but with insufficient balance, the balance will be deducted from your default currency account. <\/span><\/p>\n\n\n\n<p><span style=\"font-size: 16px;\">*If you do not hold sufficient funds in your default currency account to cover the card payment then the payment will fail. <\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-46 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>Can I pay using a combination of multiple currency balances from my World Account?<\/summary>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-45 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><span style=\"font-size: 16px;\">We do not support deductions based on multiple currency balances at this time. We will deduct the full amount in the order of the same currency then from your default currency account. <\/span><\/p>\n\n\n\n<p><span style=\"font-size: 16px;\">*If we are unable to deduct the full amount from your default currency account, the transaction will fail. Please ensure that you have sufficient currency balances.<\/span><\/p>\n\n\n\n<p><span style=\"font-size: 16px;\">In the future we will launch combined payment of multiple currencies, so please look forward to subsequent versions.<\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-48 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>Will I receive notifications when a transaction occurs on my card?<\/summary>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-47 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><span style=\"font-size: 16px;\">We will send the main World Account owner SMS and email notifications in the scenarios of successful authorisation, authorisation revocation and refund. If you do not want to be disturbed, you can also turn off this notification under My Account. <\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-50 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>Does World Card support 3D Secure cardholder authentication?<\/summary>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-49 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><span style=\"font-size: 16px;\">Yes. During checkout at an ecommerce website, the user may be required to authenticate themselves as the cardholder via a 3D Secure authentication request. This will prompt the cardholder to select an authentication method. The default method is via SMS one time PIN code sent to the Cardholder Mobile Number. Alternatively you can authenticate yourself by correctly selecting a payment made by the same card. Biometric authentication within the WorldFirst app will soon be added as a further method. <\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-52 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>Why is the transaction showing as Processing?<\/summary>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-51 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><span style=\"font-size: 16px;\">When paying a merchant, the merchant will first initiate an authorization for the transaction amount &#8211; this is equivalent to blocking this amount from your World Account. At this time, the transaction status will display as &#8220;Processing&#8221;. When the merchant confirms the final transaction amount, it will initiate settlement. Generally the merchant will initiate settlement within 3-4 working days, at which time you will see the transaction status change from &#8220;Processing&#8221; to &#8220;Successful&#8221;.<\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-54 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>Why are the authorised amount and the cleared amount of the same transaction inconsistent?<\/summary>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-53 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><span style=\"font-size: 16px;\">For some merchants, such as hotels, petrol stations, and car rental companies, the merchant will first initiate authorization based on the estimated transaction amount to block out. The merchant&#8217;s final amount confirmation may be inconsistent with the initially estimated amount, and the merchant will initiate settlement based on the final confirmed amount. In this scenario the authorised amount will be inconsistent with the settlement amount.<\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-56 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>If a transaction is in progress, can I prevent it from completing?<\/summary>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-55 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><span style=\"font-size: 16px;\">If the transaction is &#8220;in process&#8221;, we cannot prevent the merchant from initiating &#8220;clearance&#8221; of this transaction. If you wish to prevent this transaction from completing at this time, please contact the merchant.<\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-58 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>How long does it take for me to receive funds after a transaction is refunded?<\/summary>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-57 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><span style=\"font-size: 16px;\">Each merchant has a different process and time limit for handling refunds. Generally, once the merchant has submitted a refund request, you will receive your refund within 5-10 working days. If you have not received the refund within 10 working days, please contact the merchant first.<\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-60 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>Why is my transaction still showing as being processed even though it has been cancelled?<\/summary>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-59 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><span style=\"font-size: 16px;\">In some special cases, we may not receive the message that the transaction has been cancelled, which may be due to the merchant side not synchronizing information or system processing abnormality. This part of the transaction will be automatically returned to your World Account balance after a certain period of time, normally within 7-10 days.<\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-62 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>Why did my payment fail? How can I resolve this?<\/summary>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-61 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><span style=\"font-size: 16px;\">There can be many reasons for payment failure &#8211; these can be viewed in your Activities transaction details. Common reasons and suggestions are as follows:<\/span><\/p>\n\n\n\n<p style=\"text-indent: 2em; text-align: start;\"><span style=\"font-size: 16px;\">1. Insufficient balance &#8211; Please ensure that your account balance is sufficient when the transaction occurs.<\/span><\/p><p style=\"text-indent: 2em; text-align: start;\"><span style=\"font-size: 16px;\">2. CVV error &#8211; Please make sure your card information is entered correctly<\/span><\/p><p style=\"text-indent: 2em; text-align: start;\"><span style=\"font-size: 16px;\">3. Payment over limit &#8211; please check your card usage limit<\/span><\/p><p style=\"text-indent: 2em; text-align: start;\"><span style=\"font-size: 16px;\">4. Risk control rejection &#8211; The transaction is identified as risky. Please contact customer service for details.<\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-64 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>Why is my 3D Secure cardholder authentication not working?<\/summary>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-63 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><span style=\"font-size: 16px;\">During checkout at an ecommerce website, the user may be required to authenticate themselves as the cardholder via a 3D Secure authentication request. This will prompt the cardholder to select an authentication method. The default method is via SMS one time PIN code sent to the Cardholder Mobile Number. Alternatively you can authenticate yourself by correctly selecting a payment made by the same card. Biometric authentication within the WorldFirst app will soon be added as a further method. <\/span><\/p>\n\n\n\n<p><span style=\"font-size: 16px;\">If you are prompted to enter an SMS one time PIN and do not receive the SMS.<\/span><\/p>\n\n\n\n<p><span style=\"font-size: 16px;\">Check that you have mobile network coverage (you will be required to provide the PIN within 5 minutes of this being sent)<\/span><\/p>\n\n\n\n<p><span style=\"font-size: 16px;\">Check that the Cardholder Mobile Number is correct under Card details. This can be updated if required (see Card Management FAQs)<\/span><\/p>\n\n\n\n<p><span style=\"font-size: 16px;\">You can select recent transaction history as an alternative authentication method.<\/span><\/p>\n\n\n\n<p><span style=\"font-size: 16px;\">You will be shown six transactions including five fake transactions, one genuine recent transaction from the same card and a &#8216;None of the above&#8217; option. You must select the genuine transaction to complete authentication<\/span><\/p>\n\n\n\n<p><span style=\"font-size: 16px;\">For a brand-new card there will be no genuine transaction and the correct answer will be &#8216;None of the above&#8217;<\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2><span style=\"font-size: 22px;text-transform:none\"><strong>Financial reconciliation<\/strong><\/span><\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-66 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>Is there any charge for using World Card?<\/summary>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-65 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><span style=\"font-size: 16px;\">There is no additional charge for the use of World Card (including card opening fee, annual fee, recharge fee and transaction fee, etc.), so please feel free to use it.<\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-68 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>Can I access a statement for my World Card purchases?<\/summary>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-67 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><span style=\"font-size: 16px;\">Yes, go to your World Card homepage, select your card, and click &#8221; Card Statement&#8221; to view your card statement. This can be filtered and downloaded in CSV or excel format.<\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-70 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>Are there any transaction fees for World Card payments made?<\/summary>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-69 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><span style=\"font-size: 16px;\">Please refer to the <\/span><a href=\"https:\/\/www.worldfirst.com\/au\/pricing\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-size: 16px;\">Pricing page<\/span><\/a><span style=\"font-size: 16px;\"> for further information on all applicable card fees\/charges.<\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2><span style=\"font-size: 22px;text-transform:none\"><strong>Account Security<\/strong><\/span><\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-72 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>I found unusual transactions on my card, what should I do?<\/summary>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-71 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><span style=\"font-size: 16px;\">If you find any transaction not initiated by you in your transaction details, please freeze your card immediately and contact our customer service team.<\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-74 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>I did not receive the service\/item I paid for with my World Card, what should I do?<\/summary>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-73 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><span style=\"font-size: 16px;\">We recommend that you contact the platform\/merchant first to confirm whether the platform\/merchant can issue a refund (keep the correspondence as relevant evidence). If you need to dispute the transaction, please contact our customer service team and we will send a dispute application form template to your account registration email address. Please complete and return the form with supporting documents (including correspondence, etc.) using your account registration email address. Please be sure to reply in a timely manner as to avoid the dispute resolution period expiring.<\/span><\/p>\n\n\n\n<p><span style=\"font-size: 16px;\">After receiving your reply, we will assist you in submitting the dispute application. Once submitted, it generally takes about 8 weeks for disputes to be settled.<\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Getting started Card management Transaction related Financial reconciliation Account Security<\/p>\n","protected":false},"author":30,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[58],"doc_tag":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.2 (Yoast SEO v24.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>World Card | WorldFirst AU<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.worldfirst.com\/au\/help-center\/faqs\/world-card\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" 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