{"id":27554,"date":"2022-10-27T03:43:27","date_gmt":"2022-10-27T03:43:27","guid":{"rendered":"https:\/\/www.worldfirst.com\/au\/?p=27554"},"modified":"2024-11-13T09:20:26","modified_gmt":"2024-11-13T09:20:26","slug":"what-are-reverse-logistics","status":"publish","type":"post","link":"https:\/\/www.worldfirst.com\/au\/insight\/ecommerce-seller-resources\/what-are-reverse-logistics\/","title":{"rendered":"What are reverse logistics and why do you need them?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"27554\" class=\"elementor elementor-27554\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5cc3eca9 e-flex e-con-boxed e-con e-parent\" data-id=\"5cc3eca9\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-59d15cf5 elementor-widget elementor-widget-text-editor\" data-id=\"59d15cf5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 15-07-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><a class=\"x-crumbs-link\" href=\"https:\/\/www.worldfirst.com\/au\/\">Home<\/a>\u00a0 &gt;\u00a0 <a class=\"x-crumbs-link\" href=\"https:\/\/www.worldfirst.com\/au\/insight\/\">Guides to grow your business<\/a><i class=\"x-icon\" aria-hidden=\"true\" data-x-icon-l=\"\uf105\"><\/i>\u00a0 &gt;\u00a0\u00a0<a href=\"https:\/\/www.worldfirst.com\/au\/insight\/ecommerce-seller-resources\">eCommerce Seller Resources<\/a><\/p><div class=\"x-row x-container max width e7057-e31 m5g1-1 m5g1-3 m5g1-4 m5g1-6 m5g1-c m5g1-g wf-card-three-img-top-noauthor flex-nowrap-box\"><div class=\"x-row-inner\"><div class=\"x-col e7057-e32 m5g1-r m5g1-u m5g1-v m5g1-y m5g1-z m5g1-10\">\u00a0<\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4a265aac e-flex e-con-boxed e-con e-parent\" data-id=\"4a265aac\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4942be6c e-flex e-con-boxed e-con e-parent\" data-id=\"4942be6c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-566d60aa elementor-widget elementor-widget-text-editor\" data-id=\"566d60aa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"x-text x-content e7419-e7 m5q3-16 m5q3-17 m5q3-18 m5q3-19 m5q3-1a m5q3-1b m5q3-1c m5q3-1d\"><h3 style=\"text-align: center;\">What are reverse logistics and why do you need them?<\/h3><\/div><h3 class=\"x-text x-content e7419-e8 m5q3-16 m5q3-17 m5q3-19 m5q3-1c m5q3-1d m5q3-1e m5q3-1f m5q3-1g m5q3-1h m5q3-1i\" style=\"text-align: center;\">\u00a0<\/h3>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5aac4d09 e-flex e-con-boxed e-con e-parent\" data-id=\"5aac4d09\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7faee7f elementor-widget elementor-widget-text-editor\" data-id=\"7faee7f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"x-row x-container max width e7419-e5 m5q3-2 m5q3-3 m5q3-5 m5q3-6 m5q3-7 m5q3-8 m5q3-g m5q3-h wf-banner\"><div class=\"x-row-inner\"><div class=\"x-col e7419-e6 m5q3-q m5q3-r m5q3-u m5q3-v m5q3-w m5q3-x m5q3-y\"><div class=\"x-text x-content e7419-e8 m5q3-16 m5q3-17 m5q3-19 m5q3-1c m5q3-1d m5q3-1e m5q3-1f m5q3-1g m5q3-1h m5q3-1i\"><p style=\"text-align: center;\">Having a reverse logistics process in place can improve customer satisfaction and increase conversion rates.<\/p><\/div><\/div><\/div><\/div><div class=\"x-row e7419-e9 m5q3-2 m5q3-3 m5q3-5 m5q3-8 m5q3-9 m5q3-a m5q3-b m5q3-g m5q3-i\"><div class=\"x-row-inner\"><div class=\"x-col e7419-e10 m5q3-q m5q3-r m5q3-s m5q3-t m5q3-u m5q3-x\">\u00a0<\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6294c926 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"6294c926\" data-element_type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 15-07-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"454\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/8\/2024\/04\/20240426033730410-768x454.png\" class=\"attachment-medium_large size-medium_large wp-image-27555\" alt=\"\" srcset=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/8\/2024\/04\/20240426033730410-768x454.png 768w, https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/8\/2024\/04\/20240426033730410-300x177.png 300w, https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/8\/2024\/04\/20240426033730410.png 900w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7d44ab5f e-flex e-con-boxed e-con e-parent\" data-id=\"7d44ab5f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2fa90b6 elementor-widget elementor-widget-text-editor\" data-id=\"2fa90b6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>\u00a0<\/p><p>Third-party logistics service providers have become an integral part of many businesses. They handle the in-betweens of your supply chain process, along with your last-mile deliveries. This helps you to save time and costs while allowing you to focus on other aspects of your business. Not all of them offer a reverse logistic system, however.<\/p><p>With online shopping becoming increasingly popular, and therefore competitive, any opportunity to stand out will provide an advantage. When consumers are researching a company, what often sets one brand apart from another are the reviews, which are closely related to customer satisfaction and ease of transaction.<\/p><p>In the digital age, it\u2019s easier than ever to search for a brand or product and return dozens, if not hundreds of reviews. They can appear on websites such as Product Review and Trustpilot, on Google Reviews, and the company\u2019s own social media pages and blog posts. And, quite often, negative reviews stem from shipping delays, a poor quality product or lacklustre customer service.<\/p><p>This is where reverse logistics can come in.<\/p><h4>\u00a0<\/h4><h4>What are reverse logistics?<\/h4><p>In basic terms, reverse logistics refers to the \u2018reversing\u2019 of any portion of the logistics process. Imagine that a retailer makes an order from a factory in China to their central warehouse in the USA.<\/p><p>These products then need to be delivered to bricks-and-mortar stores, which may fulfil online orders to consumers. They may also be shipped directly from the warehouse to the customer. Any returns back up the chain are covered by the term reverse logistics.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-541e671 e-flex e-con-boxed e-con e-parent\" data-id=\"541e671\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7b59fd6 elementor-widget elementor-widget-image\" data-id=\"7b59fd6\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"432\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/8\/2024\/04\/20240426034050685-768x432.png\" class=\"attachment-medium_large size-medium_large wp-image-27557\" alt=\"\" srcset=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/8\/2024\/04\/20240426034050685-768x432.png 768w, https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/8\/2024\/04\/20240426034050685-300x169.png 300w, https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/8\/2024\/04\/20240426034050685-1024x576.png 1024w, https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/8\/2024\/04\/20240426034050685.png 1280w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4c3da6f e-flex e-con-boxed e-con e-parent\" data-id=\"4c3da6f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-790b154 elementor-widget elementor-widget-text-editor\" data-id=\"790b154\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>\u00a0<\/p><p>Most reverse logistics scenarios relate to the final transaction in this chain, with examples including post-sale refunds or warranty periods. The recall of defective products is also included here, as is the collection of products at the end of their life cycle for recycling or proper disposal.<\/p><p>Beneath an effective reverse logistics transaction is a complicated maze of fulfilment partners and processes, especially if you run an international business. Who pays the return postage to get the product back through the supply chain network, especially from a different country? (Hint: If it\u2019s you, customers will react more favourably as it builds trust, and it will give you an edge over the competition.)<\/p><p>While you need to ensure the process is easy for the consumer, you should also consider your strategy for returned items. If a customer returns a damaged piece of clothing for example, or something in the wrong size, where does it end up? Will it be repaired, destroyed or placed back in your inventory?<\/p><p>The reverse logistics process can run from the end consumer all the way back to the point of origin.<\/p><h4>\u00a0<\/h4><h4>What are the advantages of reverse logistics?<\/h4><p>According to a survey of almost 7,688 consumers in the USA, free returns are an important consideration when purchasing online,\u00a0<a href=\"https:\/\/www.powerreviews.com\/insights\/consumer-survey-retail-returns-2021\/\" target=\"_blank\" rel=\"noopener noreferrer\">rating highly with 76% of respondents<\/a>. Easy returns, too, reduce the barrier to purchase and increase customer retention. They provide an advantage over other online sellers who have a lengthy or difficult returns process.<\/p><p>An easy returns process builds trust, since it shows that the company backs its product, and it provides a positive after-sale experience. Therefore, a well-planned reverse logistics strategy may enhance a company\u2019s reputation, allowing it to differentiate itself from its competitors.<\/p><h4>\u00a0<\/h4><h4>How can I improve my reverse logistics?<\/h4><p>Firstly, to improve your reverse logistics, put a strategy in place for returned products. You can calculate whether it&#8217;s more cost-effective to dispose of damaged items, return to the supplier or sell as-is at a discount. The cost of returns and the hit to your bottom line should factor into your plan.<\/p><p>Next, create a sorting area and deal with shipments as soon as they arrive back at the warehouse. This will allow you to restock items quickly if you&#8217;re placing them back in your inventory, and keep your workspace uncluttered.<\/p><p>Finally, work with a logistics service provider that allows for returns. Sendle, for example, offers a hassle-free process for customers to\u00a0<a href=\"https:\/\/try.sendle.com\/en-au\/returns\" target=\"_blank\" rel=\"noopener noreferrer\">return goods to the seller<\/a>, as does\u00a0<a href=\"https:\/\/mydhl.express.dhl\/au\/en\/ship\/solutions\/forward-reverse-solutions.html\" target=\"_blank\" rel=\"noopener noreferrer\">DHL<\/a>. For bonus points, ship your items in packaging that can be reused by the customer, should they want to return their purchases.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-954229d elementor-widget elementor-widget-text-editor\" data-id=\"954229d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>\u00a0<\/p><p><em>Disclaimer: These comments are the views and opinions of the author and should not be construed as advice. You should act using your own information and judgement. Whilst information has been obtained from and is based upon multiple sources the author believes to be reliable, we do not guarantee its accuracy and it may be incomplete or condensed. All opinions and estimates constitute the author\u2019s own judgement as of the date of the briefing and are subject to change without notice. Please consider FX derivatives are high risk, provide volatile returns and do not guarantee profits.<\/em><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-782d028b elementor-widget elementor-widget-image\" data-id=\"782d028b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"160\" height=\"160\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/8\/2024\/04\/20240418082638901.png\" class=\"attachment-large size-large wp-image-26847\" alt=\"\" srcset=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/8\/2024\/04\/20240418082638901.png 160w, https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/8\/2024\/04\/20240418082638901-150x150.png 150w\" sizes=\"(max-width: 160px) 100vw, 160px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-117a1f9a elementor-widget elementor-widget-heading\" data-id=\"117a1f9a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 15-07-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><div class=\"elementor-heading-title elementor-size-default\">WorldFirst<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6ac357bd e-flex e-con-boxed e-con e-parent\" data-id=\"6ac357bd\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1fe34000 e-flex e-con-boxed e-con e-parent\" data-id=\"1fe34000\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1b449d2d Last3Articles elementor-widget elementor-widget-shortcode\" data-id=\"1b449d2d\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"blogs_container\">\n                    <div class=\"blogs_item\">\n            <a href=\"https:\/\/www.worldfirst.com\/au\/insight\/ecommerce-seller-resources\/amazon-fba-australia\/\" class=\"blog_img_box\">\n                <img decoding=\"async\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/8\/2025\/04\/20250421101920604-scaled.jpg\"\n                     alt=\"cover_img\" class=\"cover_img\" loading=\"lazy\">\n            <\/a>\n            <div class=\"blog_abstract\">\n                <h1>\n                    <a href=\"https:\/\/www.worldfirst.com\/au\/insight\/ecommerce-seller-resources\/amazon-fba-australia\/\">Amazon FBA Australia: Guide for new sellers<\/a>\n                <\/h1>\n                <p>Amazon has been offering FBA services to Australian sellers since 2017. 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safeguarded with leading financial institutions<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b99f8bf elementor-widget elementor-widget-image\" data-id=\"b99f8bf\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"271\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/8\/2024\/04\/20240418082639248-1024x347.png\" class=\"attachment-large size-large wp-image-26848\" alt=\"\" srcset=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/8\/2024\/04\/20240418082639248-1024x347.png 1024w, https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/8\/2024\/04\/20240418082639248-300x102.png 300w, https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/8\/2024\/04\/20240418082639248-768x260.png 768w, https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/8\/2024\/04\/20240418082639248-1536x520.png 1536w, https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/8\/2024\/04\/20240418082639248.png 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Home\u00a0 &gt;\u00a0 Guides to grow your business\u00a0 &gt;\u00a0\u00a0eCommerce Seller Resources \u00a0 What are reverse logistics and why do you need them? \u00a0 Having a reverse logistics process in place can improve customer satisfaction and increase conversion rates. \u00a0 \u00a0 Third-party logistics service providers have become an integral part of many businesses. They handle the in-betweens [&hellip;]<\/p>\n","protected":false},"author":35,"featured_media":27555,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[54],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.2 (Yoast SEO v24.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What are reverse logistics and why do you need them? | WorldFirst AU<\/title>\n<meta name=\"description\" content=\"Having a reverse logistics process in place can improve customer satisfaction and increase conversion rates. 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