{"id":24046,"date":"2023-11-17T11:50:52","date_gmt":"2023-11-17T11:50:52","guid":{"rendered":"https:\/\/www.worldfirst.com\/eu\/?page_id=24046"},"modified":"2024-10-30T09:43:23","modified_gmt":"2024-10-30T09:43:23","slug":"fraud-awareness","status":"publish","type":"page","link":"https:\/\/www.worldfirst.com\/eu\/compliance\/fraud-awareness\/","title":{"rendered":"Fraud awareness"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"24046\" class=\"elementor elementor-24046\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-15f8ce6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"15f8ce6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-4e60262\" data-id=\"4e60262\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-292cc8e elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"292cc8e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 15-07-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h4 class=\"elementor-heading-title elementor-size-default\">Related content<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4991465 elementor-widget elementor-widget-text-editor\" data-id=\"4991465\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 15-07-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<div><div><div><div><div>&#8211;\u00a0<a href=\"https:\/\/www.worldfirst.com\/eu\/legal\/\">Legal<\/a><\/div><div>&#8211; <a href=\"\/eu\/compliance\/\">Compliance<\/a><\/div><div>&#8211;\u00a0<a href=\"https:\/\/www.worldfirst.com\/eu\/complaints\/\">Complaints<\/a><\/div><div>&#8211;\u00a0<a href=\"https:\/\/www.worldfirst.com\/eu\/privacy-policy\/\">Privacy policy<\/a><\/div><div>&#8211;\u00a0<a href=\"https:\/\/www.worldfirst.com\/eu\/cookie-policy\/\">Cookie policy<\/a><\/div><div><span class=\"x-anchor-text-primary\">&#8211; <a href=\"https:\/\/www.worldfirst.com\/eu\/legal\/terms-and-conditions\/\">Terms &amp; Conditions<\/a><\/span><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-d496fd6 disclaimer-content\" data-id=\"d496fd6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d7b014e elementor-widget elementor-widget-heading\" data-id=\"d7b014e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Fraud awareness<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fea8812 elementor-widget elementor-widget-text-editor\" data-id=\"fea8812\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"lake-content\"><p id=\"u2be09e3c\" class=\"ne-p\"><span class=\"ne-text\">At WorldFirst, the security of your money is our highest priority and we do our utmost to ensure that your money is safe from fraud. WorldFirst&#8217;s international payment service is a great way to send money to people you know and trust. Anyone can be a victim of fraud. Below are the common types of fraud to help you to spot a scam.<\/span><\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-894f9e0 elementor-widget elementor-widget-heading\" data-id=\"894f9e0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Common Types of Fraud<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c62c6b0 elementor-widget elementor-widget-heading\" data-id=\"c62c6b0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Authorised Push Payment Scams:<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-692a31d elementor-widget elementor-widget-text-editor\" data-id=\"692a31d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"lake-content\"><div class=\"lake-content\"><p id=\"uf1d81dce\" class=\"ne-p\"><span class=\"ne-text\">Authorised Push Payment (APP) scams occur when fraudsters deceive you into transferring money under false pretences, such as posing as a fake supplier or business partner requesting payment. These scammers often intercept your business partner&#8217;s emails or use social engineering techniques to gather enough information to convince you to willingly authorise the transfer. Fraud types under this scenario fall into two main categories: a malicious payee or malicious redirection.<\/span><\/p><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-505ad34 elementor-widget elementor-widget-heading\" data-id=\"505ad34\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">1. Malicious Payee:<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e08a18 elementor-widget elementor-widget-text-editor\" data-id=\"4e08a18\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"lake-content\"><h4 id=\"ItJ7d\"><span class=\"ne-text\">Phishing Scams:<\/span><\/h4><p id=\"u37e3d7ca\" class=\"ne-p\"><span class=\"ne-text\">Fraudsters are sending emails and texts that look like they&#8217;re from &#8216;WorldFirst&#8217;. If you get an email with a one-time passcode you didn&#8217;t request, or about an unfamiliar payment, it&#8217;s likely a scam. <\/span><\/p><h4 id=\"YhtF1\"><span class=\"ne-text\">Purchase Scams:<\/span><\/h4><p id=\"uff72a9ef\" class=\"ne-p\"><span class=\"ne-text\">Scammers set up fake websites and e-commerce stores with no intention of sending goods after receiving the payment. You should always verify the legitimacy of the company or store you are buying from. <\/span><\/p><h4 id=\"XJZIw\"><span class=\"ne-text\">Investment Scams:<\/span><\/h4><p id=\"u83794e32\" class=\"ne-p\"><span class=\"ne-text\">Scammers convince you to invest in a scheme, shares or commodities, which either do not exist, or are not worth the money paid for them. Scammers will sometimes use investment opportunities that promise high returns to lure you in.<\/span><\/p><h4 id=\"ZBCkR\"><span class=\"ne-text\">Romance Scams:<\/span><\/h4><p id=\"uecf78448\" class=\"ne-p\"><span class=\"ne-text\">Romance scams occur when individuals are tricked into sending money to criminals who invest significant effort into gaining their trust and convincing them of a legitimate relationship. These scammers use manipulative language to persuade and exploit, ensuring that requests for money don&#8217;t raise suspicion. Often, these requests are emotionally charged, with scammers claiming they need funds for urgent medical expenses or travel costs to visit the victim if they are abroad. Typically, scammers take time to build the relationship before making any financial demands. <\/span><\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34ffd80 elementor-widget elementor-widget-heading\" data-id=\"34ffd80\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">2. Malicious Redirection:<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-280a1b6 elementor-widget elementor-widget-text-editor\" data-id=\"280a1b6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"lake-content\"><div class=\"lake-content\"><h4 id=\"hV0fK\"><span class=\"ne-text\">Safe Account Scams: <\/span><\/h4><p id=\"u72a4b3cb\" class=\"ne-p\"><span class=\"ne-text\">A fraudster impersonates your bank and informs you that your funds are at risk, urging you to transfer your money to a new, &#8220;safe&#8221; account to protect it. These scammers may sound convincing, often possessing detailed information about your account and transaction history. They may even sound like they&#8217;re calling from a legitimate call centre. <\/span><\/p><h4 id=\"GiaNm\"><span class=\"ne-text\">Invoice Scams:<\/span><\/h4><p id=\"u819e5bff\" class=\"ne-p\"><span class=\"ne-text\">A scammer may present a fake invoice to your company, asking for payment for goods or services. It could be that your suppliers email has been hacked or taken over by scammers. You should always contact your supplier via a trusted contact method to confirm if the communications or change of details that you received were actually from them and not a scammer. <\/span><\/p><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fbc4da0 elementor-widget elementor-widget-heading\" data-id=\"fbc4da0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Unauthorised Fraud<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1fc7bcd elementor-widget elementor-widget-text-editor\" data-id=\"1fc7bcd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"lake-content\"><p id=\"uecfca506\" class=\"ne-p\"><span class=\"ne-text\">Unauthorised fraud occurs when scammers transfer funds from your account without your consent. If you discover transactions you didn&#8217;t approve, it&#8217;s likely that fraudsters gained access to your account through a device login breach or by using social engineering tactics. An example is an Account Takeover.<\/span><\/p><div class=\"lake-content\"><h4 id=\"M5Oa6\"><span class=\"ne-text\">Account Takeover (ATO) Fraud: <\/span><\/h4><p id=\"u27097e59\" class=\"ne-p\"><span class=\"ne-text\">This is when scammers\/hackers gain unauthorised access to your account and initiate fraudulent transactions. This could be done through compromised credentials, social engineering and device takeover.<\/span><\/p><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-173ba55 elementor-widget elementor-widget-heading\" data-id=\"173ba55\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How to Identify a Scam<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa7be5e elementor-widget elementor-widget-text-editor\" data-id=\"aa7be5e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"lake-content\"><h4 id=\"p4Sua\"><span class=\"ne-text\">Suspicious Communications: <\/span><\/h4><p id=\"u47c01b43\" class=\"ne-p\"><span class=\"ne-text\">Always verify the sender&#8217;s email, domain name, and phone numbers and confirm that they are official communication channels before replying emails or responding to requests.<\/span><\/p><p id=\"u8f0b834f\" class=\"ne-p\"><span class=\"ne-text\">If you have received suspicious communications or a change of details from a known supplier, contact them via a trusted contact method to confirm if the communications or change of details that you received were actually from them and not a scammer. <\/span><\/p><h4 id=\"rtksT\"><span class=\"ne-text\">Unsolicited Offers: <\/span><\/h4><p id=\"udd3f0573\" class=\"ne-p\"><span class=\"ne-text\">Be very cautious about unexpected investment offers, especially those that promise high returns over a short period of time. If it sounds too good to be true, it most likely is. <\/span><\/p><h4 id=\"eKLaR\"><span class=\"ne-text\">Requests for Personal Information:<\/span><\/h4><p id=\"u064c684a\" class=\"ne-p\"><span class=\"ne-text\">Never share personal information (such as your name, address, bank details, email, or phone number) with organisations or individuals before verifying their legitimacy. Always be cautious of unsolicited calls, texts, or emails asking for your personal or financial details. Instead, reach out to the company directly using verified contact information, such as a known phone number or email address. <\/span><\/p><h4 id=\"QPr2J\"><span class=\"ne-text\">Urgency or Threats with Safe Account Scam: <\/span><\/h4><p id=\"ud0161f10\" class=\"ne-p\"><span class=\"ne-text\">We will never reach out to you and tell you to move money to another account. Be very cautious about messages that create a sense of urgency or use scare tactics to force a quick response and put pressure on you to authorise a payment. Some examples could be receiving a message like this, &#8221; Your account has been compromised, and we need you to transfer your funds to a safe account immediately&#8221;. <\/span><span class=\"ne-text\">If you receive an unexpected call and you&#8217;re not sure it&#8217;s from us, end the call.<\/span><\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d1247c elementor-widget elementor-widget-heading\" data-id=\"1d1247c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Scam Reporting<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-821f666 elementor-widget elementor-widget-text-editor\" data-id=\"821f666\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"lake-content\"><p id=\"u4dbef6d8\" class=\"ne-p\"><span class=\"ne-text\">If<\/span> <span class=\"ne-text\">you have a WorldFirst account and have authorised a payment which you now believe is part of a scam or fraud, please contact us immediately via:<\/span><\/p><ul class=\"ne-ul\"><li id=\"u48ad914a\" data-lake-index-type=\"0\"><span class=\"ne-text\">Your relationship manager (this information can be found on the homepage of your WorldFirst Account)<\/span><\/li><li id=\"u4ff1b86f\" data-lake-index-type=\"0\"><span class=\"ne-text\">reportfraud@worldfirst.com<\/span><\/li><li id=\"ue2aeef29\" data-lake-index-type=\"0\"><span class=\"ne-text\">One of the relevant phone numbers listed on <\/span><a class=\"ne-link\" href=\"https:\/\/www.worldfirst.com\/uk\/help-support\/contact-us\/\" target=\"_blank\" rel=\"noopener\" data-href=\"https:\/\/www.worldfirst.com\/uk\/help-support\/contact-us\/\"><span class=\"ne-text\">https:\/\/www.worldfirst.com\/uk\/help-support\/contact-us\/<\/span><\/a><\/li><\/ul><p id=\"ucbec021f\" class=\"ne-p\"><span class=\"ne-text\">If you believe someone has set up a WorldFirst account without your authorisation, please contact our team with as much information as possible via:<\/span><\/p><ul class=\"ne-ul\"><li id=\"u45739c47\" data-lake-index-type=\"0\"><span class=\"ne-text\">reportfraud@worldfirst.com <\/span><\/li><\/ul><p id=\"u8948e2f0\" class=\"ne-p\"><span class=\"ne-text\">In all instances, if you think you are a victim of fraud or a scam we advise that you report it to <\/span><a class=\"ne-link\" href=\"https:\/\/www.actionfraud.police.uk\/\" target=\"_blank\" rel=\"noopener\" data-href=\"https:\/\/www.actionfraud.police.uk\/\"><span class=\"ne-text\">Action Fraud<\/span><\/a><span class=\"ne-text\"> and contact your bank.<\/span><\/p><p id=\"u72e5dacd\" class=\"ne-p\">\u00a0<\/p><h4 id=\"FbtKE\"><span class=\"ne-text\">External Resources:<\/span><\/h4><p id=\"uf40c0c10\" class=\"ne-p\"><span class=\"ne-text\">Action Fraud: <\/span><a class=\"ne-link\" href=\"https:\/\/www.actionfraud.police.uk\/\" target=\"_blank\" rel=\"noopener\" data-href=\"https:\/\/www.actionfraud.police.uk\/\"><span class=\"ne-text\">www.actionfraud.police.uk<\/span><\/a><\/p><p id=\"u19feeb83\" class=\"ne-p\"><span class=\"ne-text\">Cifas: <\/span><a class=\"ne-link\" href=\"https:\/\/www.cifas.org.uk\/\" target=\"_blank\" rel=\"noopener\" data-href=\"https:\/\/www.cifas.org.uk\/\"><span class=\"ne-text\">www.cifas.org.uk<\/span><\/a><\/p><p id=\"u3f5c7e67\" class=\"ne-p\"><span class=\"ne-text\">Financial Conduct Authority (FCA): <\/span><a class=\"ne-link\" href=\"https:\/\/www.fca.org.uk\/\" target=\"_blank\" rel=\"noopener\" data-href=\"https:\/\/www.fca.org.uk\/\"><span class=\"ne-text\">www.fca.org.uk<\/span><\/a><\/p><p id=\"u2ed6b58f\" class=\"ne-p\"><span class=\"ne-text\">National Crime Agency: <\/span><a class=\"ne-link\" href=\"https:\/\/nationalcrimeagency.gov.uk\/\" target=\"_blank\" rel=\"noopener\" data-href=\"https:\/\/nationalcrimeagency.gov.uk\/\"><span class=\"ne-text\">nationalcrimeagency.gov.uk<\/span><\/a><\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Related content &#8211;\u00a0Legal&#8211; Compliance&#8211;\u00a0Complaints&#8211;\u00a0Privacy policy&#8211;\u00a0Cookie policy&#8211; Terms &amp; Conditions Fraud awareness At WorldFirst, the security of your money is our highest priority and we do our utmost to ensure that your money is safe from fraud. WorldFirst&#8217;s international payment service is a great way to send money to people you know and trust. Anyone can [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":6404,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.2 (Yoast SEO v24.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Fraud Awareness Guide | WorldFirst EU<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.worldfirst.com\/eu\/compliance\/fraud-awareness\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Fraud awareness\" \/>\n<meta property=\"og:description\" content=\"Related content &#8211;\u00a0Legal&#8211; Compliance&#8211;\u00a0Complaints&#8211;\u00a0Privacy policy&#8211;\u00a0Cookie policy&#8211; Terms &amp; Conditions Fraud awareness At WorldFirst, the security of your money is our highest priority and we do our utmost to ensure that your money is safe from fraud. WorldFirst&#8217;s international payment service is a great way to send money to people you know and trust. 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