How can I use World Pay (跨境宝）to source goods from China?
World Pay (跨境宝), created by Ant Group and 1688.com, is designed for international e-commerce procurement. With World Pay (跨境宝), you get better exchange rates for offshore RMB (CNH) and can directly checkout with your WorldFirst balance on 1688.com with just one click, making purchases more efficient and cost-effective.
Using it is simple: you can either top up your offshore RMB (CNH) WorldFirst account in advance or convert other currencies to offshore RMB (CNH). Then, start using World Pay (跨境宝) to pay for your orders on 1688.com from China. For more details, refer to Make purchases on 1688.
How much does World Pay (跨境宝）cost?
You will be charged for the following:
(a) A standard rate for auto-debit transactions when paying for 1688.com orders – click “Activate World Pay (跨境宝) service” for the total fee breakdown
(b) A tiered service fee (max. 0.2%) that will be charged according to your average monthly transaction volume (in CNY) on 1688.com
How many 1688.com accounts can I link to my WorldFirst account?
One WorldFirst account can link multiple 1688.com accounts, but a single 1688.com account can only be linked to one unique WorldFirst account.
If my 1688.com account with World Pay (跨境宝) service has been previously linked to an Alipay International account, can I still use it through WorldFirst?
No, you will be required to unlink it from your Alipay International account and then re-authorize that 1688.com account to your WorldFirst account.
Why am I unable to link my 1688.com account to WorldFirst?
If you encounter this problem, kindly check that the 1688.com account (corporate/personal) you entered has completed the Alipay identity verification process. For overseas users, kindly make sure that your 1688.com account has been successfully authorized as well.
Why am I unable to pay with my 1688.com account?
If you encounter this problem, kindly check that you have:
(a) Selected “World Pay (跨境宝)” as your payment method after selecting “Secured transaction” when submitting your order on 1688.com
(b) Sufficient offshore RMB (CNH) in your WorldFirst account balance by topping up or converting other currencies into offshore RMB (CNH) in advance
(c) Sufficient offshore RMB (CNH) in your WorldFirst account balance to pay for additional fees incurred by World Pay (跨境宝) and 1688.com
Why am I unable to find “World Pay (跨境宝)” as a payment method in 1688.com’s checkout page?
If you encounter this problem, it could be because:
(a) You did not select “Secured transaction” at the checkout page, which is mandatory
(b) Your order contains prohibited items
(c) You have used a Red Packet discount on your order (Red Packet discounts are only applicable to payments made with a bank card linked to Alipay)
(d) Your 1688.com account is not linked to an Alipay account registered in Mainland China
(e) You have not activated World Pay (跨境宝) service for your 1688.com account
(f) The 1688.com supplier you are purchasing from does not accept payments made with World Pay (跨境宝)
(g) World Pay (跨境宝) is not applicable to credit-term orders or contract orders
What can I do if I have more questions related to World Pay (跨境宝) and 1688.com?
If you have any questions, kindly contact:
(a) 1688.com Customer Service Centre
https://114.1688.com/kb/detail/20733931.html?spm=a2693.6879473.1367411629.5.12CxWf
(b) 1688.com chatbot
https://ai.alimebot.taobao.com/intl/index.htm?from=TxVBhOxEA7
(c) 1688.com Customer Service hotline
400-800-1688
Operation hours: Monday – Friday 9:00-18:00 (GMT+8)
Learn more about 1688.com’s “VIP Buyer” and instructions on how to apply through the following link:
https://kj.1688.com/buyerindex.html?spm=a262gg.12599035.kgt240lz.1.17a174ffY4F0CM
