{"id":20057,"date":"2023-10-24T06:53:53","date_gmt":"2023-10-24T06:53:53","guid":{"rendered":"https:\/\/www.worldfirst.com\/global\/?page_id=20057"},"modified":"2024-11-06T03:55:52","modified_gmt":"2024-11-06T03:55:52","slug":"world-account-faqs","status":"publish","type":"page","link":"https:\/\/www.worldfirst.com\/global\/help-support\/world-account-faqs\/","title":{"rendered":"World Account FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"20057\" class=\"elementor elementor-20057\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f1c2dbb e-flex e-con-boxed e-con e-parent\" data-id=\"f1c2dbb\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca5f512 brands-partners elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"ca5f512\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 15-07-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">FAQs:<br>\nUsing your new World Account<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7a7ce81 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7a7ce81\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-7f5efc5\" data-id=\"7f5efc5\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d6f3498 underline-remove-from-hyperlink wf-body01-font elementor-widget elementor-widget-text-editor\" data-id=\"d6f3498\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 15-07-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<a href=\"#general\">General World Account questions<\/a>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-30d3411\" data-id=\"30d3411\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-eec09ea underline-remove-from-hyperlink wf-body01-font elementor-widget elementor-widget-text-editor\" data-id=\"eec09ea\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a href=\"#payments\">Questions about payments<\/a>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-018a9ac\" data-id=\"018a9ac\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-563ee2d underline-remove-from-hyperlink wf-body01-font elementor-widget elementor-widget-text-editor\" data-id=\"563ee2d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a href=\"#collections\">Questions about collections<\/a>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8158797 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8158797\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-20dd29c\" data-id=\"20dd29c\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a999c81 underline-remove-from-hyperlink wf-body01-font elementor-widget elementor-widget-text-editor\" data-id=\"a999c81\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a href=\"#fxdeals\">Managing FX deals<\/a>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-cbdcb6f\" data-id=\"cbdcb6f\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7b730ff underline-remove-from-hyperlink wf-body01-font elementor-widget elementor-widget-text-editor\" data-id=\"7b730ff\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a href=\"#statements\">Statements<\/a>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ebb5850 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ebb5850\" data-element_type=\"section\" id=\"general\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-89544d8\" data-id=\"89544d8\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a96ae3a elementor-widget elementor-widget-heading\" data-id=\"a96ae3a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">General World Account questions<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a4e3e5 underline-remove-from-hyperlink elementor-widget elementor-widget-accordion\" data-id=\"2a4e3e5\" data-element_type=\"widget\" id=\"wf-faq-accordion-scroll-focus\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 15-07-2024 *\/\n.elementor-accordion{text-align:start}.elementor-accordion .elementor-accordion-item{border:1px solid #d5d8dc}.elementor-accordion .elementor-accordion-item+.elementor-accordion-item{border-top:none}.elementor-accordion .elementor-tab-title{margin:0;padding:15px 20px;font-weight:700;line-height:1;cursor:pointer;outline:none}.elementor-accordion .elementor-tab-title .elementor-accordion-icon{display:inline-block;width:1.5em}.elementor-accordion .elementor-tab-title .elementor-accordion-icon svg{width:1em;height:1em}.elementor-accordion .elementor-tab-title .elementor-accordion-icon.elementor-accordion-icon-right{float:right;text-align:right}.elementor-accordion .elementor-tab-title .elementor-accordion-icon.elementor-accordion-icon-left{float:left;text-align:left}.elementor-accordion .elementor-tab-title .elementor-accordion-icon .elementor-accordion-icon-closed{display:block}.elementor-accordion .elementor-tab-title .elementor-accordion-icon .elementor-accordion-icon-opened,.elementor-accordion .elementor-tab-title.elementor-active .elementor-accordion-icon-closed{display:none}.elementor-accordion .elementor-tab-title.elementor-active .elementor-accordion-icon-opened{display:block}.elementor-accordion .elementor-tab-content{display:none;padding:15px 20px;border-top:1px solid #d5d8dc}@media (max-width:767px){.elementor-accordion .elementor-tab-title{padding:12px 15px}.elementor-accordion .elementor-tab-title .elementor-accordion-icon{width:1.2em}.elementor-accordion .elementor-tab-content{padding:7px 15px}}.e-con-inner>.elementor-widget-accordion,.e-con>.elementor-widget-accordion{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-4431\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-4431\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is my username?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-4431\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-4431\"><p>Your username can either be the name you used when registering with us, or it can be your email address.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-4432\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-4432\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I transfer money from my bank account to my World Account? <\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-4432\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-4432\"><p>Absolutely. At this stage, we might ask you for further information (e.g. if the name on the payment doesn\u2019t match the name on your World Account), but as soon as we verify that the names match you\u2019ll be able to receive funds seamlessly.<\/p><p>Your receiving accounts will list all supported methods for collection and might vary per currency and account location.<\/p><p><strong>Please note that we only support electronic payments \u2013 we can\u2019t accept cash or cheques.<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-4433\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-4433\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I verify\/authenticate my transactions?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-4433\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-4433\"><p>To reduce the likelihood of fraudulent activity, we&#8217;re using a one-time password (OTP) sms and email as a two-factor authentication (2FA) when you login, create payees, make transactions including a few other tasks on World Account.<\/p><p>You can update your security settings by selecting &#8216;My account&#8217; once you&#8217;ve login to your World Account.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-4434\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-4434\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I can't receive my OTP, what should I do?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-4434\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-4434\"><p>There are three ways to retry:<\/p><ol><li>Click &#8216;resend&#8217; to receive the OTP code, it should take 5-10 seconds<\/li><li>Change OTP verification method by clicking &#8216;change method&#8217;<\/li><li>Upon login to the new portal, go to security settings found in the top-right dropdown bar to update your 2FA phone number and email address<\/li><\/ol><p>Contact us at <a href=\"mailto:seaclients@service.worldfirst.com\">seaclients@service.worldfirst.com<\/a>\u00a0if you face further issues.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What is my username?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Your username can either be the name you used when registering with us, or it can be your email address.\\u00a0<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Can I transfer money from my bank account to my World Account?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Absolutely. At this stage, we might ask you for further information (e.g. if the name on the payment doesn\\u2019t match the name on your World Account), but as soon as we verify that the names match you\\u2019ll be able to receive funds seamlessly.<\\\/p><p>Your receiving accounts will list all supported methods for collection and might vary per currency and account location.<\\\/p><p><strong>Please note that we only support electronic payments \\u2013 we can\\u2019t accept cash or cheques.<\\\/strong><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do I verify\\\/authenticate my transactions?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>To reduce the likelihood of fraudulent activity, we&#8217;re using a one-time password (OTP) sms and email as a two-factor authentication (2FA) when you login, create payees, make transactions including a few other tasks on World Account.<\\\/p><p>You can update your security settings by selecting &#8216;My account&#8217; once you&#8217;ve login to your World Account.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"I can't receive my OTP, what should I do?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>There are three ways to retry:<\\\/p><ol><li>Click &#8216;resend&#8217; to receive the OTP code, it should take 5-10 seconds<\\\/li><li>Change OTP verification method by clicking &#8216;change method&#8217;<\\\/li><li>Upon login to the new portal, go to security settings found in the top-right dropdown bar to update your 2FA phone number and email address<\\\/li><\\\/ol><p>Contact us at <a href=\\\"mailto:seaclients@service.worldfirst.com\\\">seaclients@service.worldfirst.com<\\\/a>\\u00a0if you face further issues.<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-83825c5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"83825c5\" data-element_type=\"section\" id=\"payments\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4fb49fe\" data-id=\"4fb49fe\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ef693a4 elementor-widget elementor-widget-heading\" data-id=\"ef693a4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Questions about payments<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f036f7 underline-remove-from-hyperlink elementor-widget elementor-widget-accordion\" data-id=\"1f036f7\" data-element_type=\"widget\" id=\"wf-faq-accordion-scroll-focus\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-3251\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-3251\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is the difference between a 'Payer' and a 'Payee'?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-3251\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-3251\"><p><strong>Payee (beneficiary)<\/strong>: the individual-party receiving the payment.<\/p><p><strong>Payer:<\/strong>\u00a0the individual-party making the payment.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-3252\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-3252\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I add a payer?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-3252\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-3252\"><p>A \u2018payer\u2019 is the person or company paying funds into your receiving account. You can add a payer in the portal to ensure when funds are received so there is no delay. Simply follow these steps:<\/p><ol type=\"1\"><li>Go to<strong>\u00a0\u2018Collection\u2019<\/strong><\/li><li>Select the \u2018<strong>Payers\u2019<\/strong>\u00a0tab<\/li><li>Add a payer<\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-3253\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-3253\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Who can I send payments to?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-3253\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-3253\"><p>You can make payments to local and international suppliers and employees, as well as freelancers. You can also pay tax authorities\/agents as well as yourself when you\u2019re ready to repatriate funds. What&#8217;s more, you&#8217;ll be able to exchange funds between currency accounts.<\/p><p>Please be aware that there are some payments that we\u2019re not able to accept for regulatory reasons.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-3254\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-3254\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">In which currencies can I make outgoing payments?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-3254\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-3254\"><p>We currently support 92 payee currencies:<br \/><br \/>AED, AUD, BGN, BHD, BWP, CAD, CHF, CNH, CZK, DKK, EUR, GBP, HKD, HUF, IDR, ILS, INR, JPY, KES, KRW, LKR, MAD, MUR, MXN, MYR, NOK, NZD, PHP, PKR, PLN, QAR, RON, SAR, SEK, SGD, THB, TRY, USD, VND, ZAR, ALL, BND, AOA, ARS, BAM, NPR, BMD, BOB, TWD, BSD, CRC, DJF, DOP, FJD, GEL, GNF, GTQ, HTG, KHR, LAK, LBP, MNT, MVR, NIO, PGK, PYG, SBD, SCR, SRD, TOP, TZS, UGX, XAF, UYU, XPF, RSD, AMD, BIF, CDF, CVE, GYD, KGS, LRD, LSL, LYD, GHS, NGN, IQD, JOD, OMR, KZT, ZMW<br \/><br \/>Due to sanctions, we are unable to support RUB payouts at the moment.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-3255\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-3255\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How long will my payment take? <\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-3255\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-3255\"><p>The speed of your payment depends on factors including the currency you&#8217;re sending money in, the payee&#8217;s bank and country, as well as the size of the transaction.<\/p><p>The following currency\/country combinations are normally received on the same day:<\/p><ul><li>EUR to Europe<\/li><li>GBP to UK<\/li><li>USD to US<\/li><li>SGD to SG<\/li><li>HKD\/USD to HK<\/li><li>AUD to AU<\/li><li>NZD to NZ<\/li><\/ul><p>For any currency\/country combinations outside of the above list, please allow an additional 1-3 working days. However, in some cases, a payee\u2019s bank may take an additional working day to credit their account. For specific currency timings, please\u00a0<a href=\"\/global\/help-support\/contact-us\/\" rel=\"noopener\">contact us<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-3256\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-3256\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How can I cancel a payment?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-3256\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-3256\"><p>If you&#8217;ve scheduled a payment for a date in the future, we provide an option for you to cancel the payment in advance.<\/p><p>Just follow these steps:<\/p><ol><li>Head to\u00a0<strong>&#8216;Transaction Management&#8217;<\/strong><\/li><li>Select\u00a0<strong>&#8216;Pending Payments&#8217;<\/strong><\/li><li>Hit\u00a0<strong>&#8216;Cancel&#8217;<\/strong><\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-3257\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-3257\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What if my payee details are incorrect?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-3257\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-3257\"><p>If you&#8217;ve provided an incorrect account number, name, address, or payment reference before the payment is processed by WorldFirst, we may be able to change the details for you.<\/p><p>In cases where the payment has already been processed by WorldFirst, we may be able to issue an amendment request to the payee&#8217;s bank, although in some instances we may have to wait for the money to return in order to re-process the payment.<\/p><p>The course of action will be determined by the currency, bank or destination. For more details, please contact our customer service team.<\/p><p>Unfortunately, if a payment has been made to the wrong bank (e.g. if your payee has provided the wrong SWIFT, BIC or sort code), our only options are to wait for a return of the money or to recall the payment from the incorrect destination.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-3258\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-3258\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What payee details do I need in order to send money?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-3258\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-3258\"><p>When adding a payee on the portal, you&#8217;ll be prompted to add the relevant details, depending on your payment currency and payee country. For example:<\/p><ul><li>Europe &#8211; IBAN and SWIFT<\/li><li>Australia &#8211; Account number, SWIFT or BSB code<\/li><li>New Zealand &#8211; Account number, 6-digit bank code and SWIFT<\/li><li>USA &#8211; Account number, ABA routing number or SWIFT<\/li><li>UK &#8211; Account number and sort code or SWIFT and IBAN<\/li><li>India &#8211; Account number, SWIFT and IFSC number, reason for transfer<\/li><li>China &#8211; Account number, SWIFT<\/li><li>Mexico &#8211; Account number, IBAN and SWIFT<\/li><li>Singapore &#8211; Account number and SWIFT<\/li><li>Japan &#8211; Account number and SWIFT<\/li><li>UAE &#8211; IBAN and SWIFT<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What is the difference between a 'Payer' and a 'Payee'?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><strong>Payee (beneficiary)<\\\/strong>: the individual-party receiving the payment.<\\\/p><p><strong>Payer:<\\\/strong>\\u00a0the individual-party making the payment.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do I add a payer?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>A \\u2018payer\\u2019 is the person or company paying funds into your receiving account. You can add a payer in the portal to ensure when funds are received so there is no delay. Simply follow these steps:<\\\/p><ol type=\\\"1\\\"><li>Go to<strong>\\u00a0\\u2018Collection\\u2019<\\\/strong><\\\/li><li>Select the \\u2018<strong>Payers\\u2019<\\\/strong>\\u00a0tab<\\\/li><li>Add a payer<\\\/li><\\\/ol>\"}},{\"@type\":\"Question\",\"name\":\"Who can I send payments to?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>You can make payments to local and international suppliers and employees, as well as freelancers. You can also pay tax authorities\\\/agents as well as yourself when you\\u2019re ready to repatriate funds. What&#8217;s more, you&#8217;ll be able to exchange funds between currency accounts.<\\\/p><p>Please be aware that there are some payments that we\\u2019re not able to accept for regulatory reasons.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"In which currencies can I make outgoing payments?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>We currently support 92 payee currencies:<br \\\/><br \\\/>AED, AUD, BGN, BHD, BWP, CAD, CHF, CNH, CZK, DKK, EUR, GBP, HKD, HUF, IDR, ILS, INR, JPY, KES, KRW, LKR, MAD, MUR, MXN, MYR, NOK, NZD, PHP, PKR, PLN, QAR, RON, SAR, SEK, SGD, THB, TRY, USD, VND, ZAR, ALL, BND, AOA, ARS, BAM, NPR, BMD, BOB, TWD, BSD, CRC, DJF, DOP, FJD, GEL, GNF, GTQ, HTG, KHR, LAK, LBP, MNT, MVR, NIO, PGK, PYG, SBD, SCR, SRD, TOP, TZS, UGX, XAF, UYU, XPF, RSD, AMD, BIF, CDF, CVE, GYD, KGS, LRD, LSL, LYD, GHS, NGN, IQD, JOD, OMR, KZT, ZMW<br \\\/><br \\\/>Due to sanctions, we are unable to support RUB payouts at the moment.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How long will my payment take?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The speed of your payment depends on factors including the currency you&#8217;re sending money in, the payee&#8217;s bank and country, as well as the size of the transaction.<\\\/p><p>The following currency\\\/country combinations are normally received on the same day:<\\\/p><ul><li>EUR to Europe<\\\/li><li>GBP to UK<\\\/li><li>USD to US<\\\/li><li>SGD to SG<\\\/li><li>HKD\\\/USD to HK<\\\/li><li>AUD to AU<\\\/li><li>NZD to NZ<\\\/li><\\\/ul><p>For any currency\\\/country combinations outside of the above list, please allow an additional 1-3 working days. However, in some cases, a payee\\u2019s bank may take an additional working day to credit their account. For specific currency timings, please\\u00a0<a href=\\\"\\\/global\\\/help-support\\\/contact-us\\\/\\\" rel=\\\"noopener\\\">contact us<\\\/a>.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How can I cancel a payment?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>If you&#8217;ve scheduled a payment for a date in the future, we provide an option for you to cancel the payment in advance.<\\\/p><p>Just follow these steps:<\\\/p><ol><li>Head to\\u00a0<strong>&#8216;Transaction Management&#8217;<\\\/strong><\\\/li><li>Select\\u00a0<strong>&#8216;Pending Payments&#8217;<\\\/strong><\\\/li><li>Hit\\u00a0<strong>&#8216;Cancel&#8217;<\\\/strong><\\\/li><\\\/ol>\"}},{\"@type\":\"Question\",\"name\":\"What if my payee details are incorrect?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>If you&#8217;ve provided an incorrect account number, name, address, or payment reference before the payment is processed by WorldFirst, we may be able to change the details for you.<\\\/p><p>In cases where the payment has already been processed by WorldFirst, we may be able to issue an amendment request to the payee&#8217;s bank, although in some instances we may have to wait for the money to return in order to re-process the payment.<\\\/p><p>The course of action will be determined by the currency, bank or destination. For more details, please contact our customer service team.<\\\/p><p>Unfortunately, if a payment has been made to the wrong bank (e.g. if your payee has provided the wrong SWIFT, BIC or sort code), our only options are to wait for a return of the money or to recall the payment from the incorrect destination.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What payee details do I need in order to send money?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>When adding a payee on the portal, you&#8217;ll be prompted to add the relevant details, depending on your payment currency and payee country. For example:<\\\/p><ul><li>Europe &#8211; IBAN and SWIFT<\\\/li><li>Australia &#8211; Account number, SWIFT or BSB code<\\\/li><li>New Zealand &#8211; Account number, 6-digit bank code and SWIFT<\\\/li><li>USA &#8211; Account number, ABA routing number or SWIFT<\\\/li><li>UK &#8211; Account number and sort code or SWIFT and IBAN<\\\/li><li>India &#8211; Account number, SWIFT and IFSC number, reason for transfer<\\\/li><li>China &#8211; Account number, SWIFT<\\\/li><li>Mexico &#8211; Account number, IBAN and SWIFT<\\\/li><li>Singapore &#8211; Account number and SWIFT<\\\/li><li>Japan &#8211; Account number and SWIFT<\\\/li><li>UAE &#8211; IBAN and SWIFT<\\\/li><\\\/ul>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a61b4af elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a61b4af\" data-element_type=\"section\" id=\"collections\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4adfaaa\" data-id=\"4adfaaa\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-aed3fe8 elementor-widget elementor-widget-heading\" data-id=\"aed3fe8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Questions about collections<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed88f61 underline-remove-from-hyperlink elementor-widget elementor-widget-accordion\" data-id=\"ed88f61\" data-element_type=\"widget\" id=\"wf-faq-accordion-scroll-focus\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-2491\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2491\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is a receiving account? <\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-2491\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2491\"><p>Receiving accounts allow your business to receive payments from marketplaces and businesses globally. This means you\u2019ll be able to receive funds to your World Account via bank transfer.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-2492\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2492\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is a currency account?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-2492\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2492\"><p>Your currency account is the pooled balance of all your receiving accounts. For example, if you receive 100 GBP into one receiving account and 100 GBP into another, your total GBP currency account balance will be 200 GBP.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-2493\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2493\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Who can I receive payments from?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-2493\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2493\"><p>You can receive payments from a variety of sources, including:<\/p><ul><li>Online marketplaces<\/li><li>Payment gateways<\/li><\/ul><p>From time to time, we might request additional information before we can apply a payment to your account. Supporting documents can be in relation to inbound credit, such as invoices or contracts. This is to help protect your account from fraud.<br \/><br \/>To receive payments from 3rd party bank accounts, please contact your account manager. There is an additional application process to be eligible for receiving payments from 3rd parties. <br \/><br \/>Please contact us if you have any concerns or questions about other types of payments you\u2019d like to receive, or if you need to receive funds from anywhere else.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-2494\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2494\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I open a new receiving account?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-2494\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2494\"><p>If you need a receiving account, don\u2019t worry, we\u2019ll do the work for you. For existing corporate customers, you\u2019ll automatically be assigned the below receiving accounts in the following regions:<\/p><ol><li><strong>UK\/EEA:<\/strong>\u00a0GBP\/EUR\/USD<\/li><li><strong>SEA:<\/strong>\u00a0SGD\/USD<\/li><li><strong>ANZ:<\/strong>\u00a0AUD\/NZD\/USD<\/li><\/ol><p>If you need receiving accounts in additional currencies, or additional receiving accounts in the same currency, simply follow the below steps:<\/p><ol type=\"1\"><li>Go to your\u00a0<strong>\u2018Dashboard\u2019<\/strong><\/li><li>Click\/tap the quick link marked\u00a0<strong>\u2018Receive\u2019<\/strong><\/li><li>Add a new Receiving Account<\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-2495\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2495\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How many receiving accounts can I open? <\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-2495\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2495\"><p>You can open up to 14 receiving accounts in any currency denomination we offer. If you need additional receiving accounts, please contact your Relationship Manager or our Customer Service team who will be happy to help.<\/p><p><strong>Please note that your receiving account balance is only visible on a currency account level (not as a pooled balance)<\/strong>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-2496\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2496\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Which currencies can my receiving account accept?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-2496\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2496\"><p>You will be able to collect over 20 currencies, including GBP, EUR, PLN, SEK, CZK, ILS, SAR, TRY, SGD, CHF, AED, ZAR, HKD, CNH, THB, MYR, JPY, USD, CAD, MXN, AUD, NZD<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-2497\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-2497\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Why have I been asked to provide further information on a payment I\u2019ve received?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-2497\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-2497\"><p>From time to time, you may need to provide additional information before we can credit funds to your World Account. This is to help protect your account from fraud. When prompted, you can easily answer a few brief questions and\/or supply any supporting documentation that may be required through the portal by following these steps:<\/p><ol type=\"1\"><li>Go to\u00a0<strong>\u2018Dashboard\u2019<\/strong><\/li><li>Select\u00a0<strong>\u2018Claim Inbound\u2019<\/strong><\/li><li>Click\/tap\u00a0<strong>\u2018Verify\u2019<\/strong><\/li><\/ol><p>Whilst we review your information and\/or supporting documentation the funds will be listed as\u00a0<strong>\u2018Unavailable\u2019<\/strong>. Once we\u2019ve completed our verification processes, your funds will be accessible and ready for use and your status will change to\u00a0<strong>\u2018Success\u2019<\/strong>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What is a receiving account?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Receiving accounts allow your business to receive payments from marketplaces and businesses globally. This means you\\u2019ll be able to receive funds to your World Account via bank transfer.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What is a currency account?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Your currency account is the pooled balance of all your receiving accounts. For example, if you receive 100 GBP into one receiving account and 100 GBP into another, your total GBP currency account balance will be 200 GBP.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Who can I receive payments from?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>You can receive payments from a variety of sources, including:<\\\/p><ul><li>Online marketplaces<\\\/li><li>Payment gateways<\\\/li><\\\/ul><p>From time to time, we might request additional information before we can apply a payment to your account. Supporting documents can be in relation to inbound credit, such as invoices or contracts. This is to help protect your account from fraud.<br \\\/><br \\\/>To receive payments from 3rd party bank accounts, please contact your account manager. There is an additional application process to be eligible for receiving payments from 3rd parties. <br \\\/><br \\\/>Please contact us if you have any concerns or questions about other types of payments you\\u2019d like to receive, or if you need to receive funds from anywhere else.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do I open a new receiving account?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>If you need a receiving account, don\\u2019t worry, we\\u2019ll do the work for you. For existing corporate customers, you\\u2019ll automatically be assigned the below receiving accounts in the following regions:<\\\/p><ol><li><strong>UK\\\/EEA:<\\\/strong>\\u00a0GBP\\\/EUR\\\/USD<\\\/li><li><strong>SEA:<\\\/strong>\\u00a0SGD\\\/USD<\\\/li><li><strong>ANZ:<\\\/strong>\\u00a0AUD\\\/NZD\\\/USD<\\\/li><\\\/ol><p>If you need receiving accounts in additional currencies, or additional receiving accounts in the same currency, simply follow the below steps:<\\\/p><ol type=\\\"1\\\"><li>Go to your\\u00a0<strong>\\u2018Dashboard\\u2019<\\\/strong><\\\/li><li>Click\\\/tap the quick link marked\\u00a0<strong>\\u2018Receive\\u2019<\\\/strong><\\\/li><li>Add a new Receiving Account<\\\/li><\\\/ol>\"}},{\"@type\":\"Question\",\"name\":\"How many receiving accounts can I open?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>You can open up to 14 receiving accounts in any currency denomination we offer. If you need additional receiving accounts, please contact your Relationship Manager or our Customer Service team who will be happy to help.<\\\/p><p><strong>Please note that your receiving account balance is only visible on a currency account level (not as a pooled balance)<\\\/strong>.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Which currencies can my receiving account accept?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>You will be able to collect over 20 currencies, including GBP, EUR, PLN, SEK, CZK, ILS, SAR, TRY, SGD, CHF, AED, ZAR, HKD, CNH, THB, MYR, JPY, USD, CAD, MXN, AUD, NZD<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Why have I been asked to provide further information on a payment I\\u2019ve received?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>From time to time, you may need to provide additional information before we can credit funds to your World Account. This is to help protect your account from fraud. When prompted, you can easily answer a few brief questions and\\\/or supply any supporting documentation that may be required through the portal by following these steps:<\\\/p><ol type=\\\"1\\\"><li>Go to\\u00a0<strong>\\u2018Dashboard\\u2019<\\\/strong><\\\/li><li>Select\\u00a0<strong>\\u2018Claim Inbound\\u2019<\\\/strong><\\\/li><li>Click\\\/tap\\u00a0<strong>\\u2018Verify\\u2019<\\\/strong><\\\/li><\\\/ol><p>Whilst we review your information and\\\/or supporting documentation the funds will be listed as\\u00a0<strong>\\u2018Unavailable\\u2019<\\\/strong>. Once we\\u2019ve completed our verification processes, your funds will be accessible and ready for use and your status will change to\\u00a0<strong>\\u2018Success\\u2019<\\\/strong>.<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b7dabce elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b7dabce\" data-element_type=\"section\" id=\"fxdeals\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2798e81\" data-id=\"2798e81\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bd4d305 elementor-widget elementor-widget-heading\" data-id=\"bd4d305\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Managing FX deals<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-476a79b underline-remove-from-hyperlink elementor-widget elementor-widget-accordion\" data-id=\"476a79b\" data-element_type=\"widget\" id=\"wf-faq-accordion-scroll-focus\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-7481\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-7481\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Where can I view my FX trades?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-7481\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-7481\"><p>Any new FX transactions you carry out can be found under the\u00a0<strong>\u2018Funds Management\u2019<\/strong>\u00a0tab as well as on the\u00a0<strong>\u2018Transaction Management\u2019<\/strong>\u00a0page.<\/p><p>Your trade history can be found by selecting the\u00a0<strong>\u2018Historical Statements\u2019<\/strong>\u00a0button on the\u00a0\u2018Statements\u2019 page. This includes your previous trade history, payment history and statements.<\/p><p>You\u2019ll also be able to download a record of your trade history from this page.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-7482\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-7482\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How can I view my payees?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-7482\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-7482\"><p>Login to WorldFirst portal, and follow the steps below:<\/p><ol><li>Go to\u00a0<strong>&#8216;Funds management&#8217;<\/strong>\u00a0found in top headers<\/li><li>Under\u00a0<strong>&#8216;Payee&#8217;<\/strong>, select\u00a0<strong>&#8216;View all payees&#8217;<\/strong><\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Where can I view my FX trades?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Any new FX transactions you carry out can be found under the\\u00a0<strong>\\u2018Funds Management\\u2019<\\\/strong>\\u00a0tab as well as on the\\u00a0<strong>\\u2018Transaction Management\\u2019<\\\/strong>\\u00a0page.<\\\/p><p>Your trade history can be found by selecting the\\u00a0<strong>\\u2018Historical Statements\\u2019<\\\/strong>\\u00a0button on the\\u00a0\\u2018Statements\\u2019 page. This includes your previous trade history, payment history and statements.<\\\/p><p>You\\u2019ll also be able to download a record of your trade history from this page.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How can I view my payees?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Login to WorldFirst portal, and follow the steps below:<\\\/p><ol><li>Go to\\u00a0<strong>&#8216;Funds management&#8217;<\\\/strong>\\u00a0found in top headers<\\\/li><li>Under\\u00a0<strong>&#8216;Payee&#8217;<\\\/strong>, select\\u00a0<strong>&#8216;View all payees&#8217;<\\\/strong><\\\/li><\\\/ol>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-93ea9f9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"93ea9f9\" data-element_type=\"section\" id=\"statements\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-46bf929\" data-id=\"46bf929\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b3d198c elementor-widget elementor-widget-heading\" data-id=\"b3d198c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Statements<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b81811 underline-remove-from-hyperlink elementor-widget elementor-widget-accordion\" data-id=\"7b81811\" data-element_type=\"widget\" id=\"wf-faq-accordion-scroll-focus\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-1291\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1291\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What information can I view on my statements page?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-1291\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1291\"><p>On the\u00a0<strong>&#8216;Statements&#8217;<\/strong>\u00a0page, you can view all statements covering payments made from your account.<\/p><p>On this page, you can also search and filter by merchant IDs (this is the payee ID or account number). You can also select one or more currencies and filter between money coming into your receiving accounts, money coming out of your receiving accounts, and currency that you convert between your receiving accounts.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-1292\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1292\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I download statements for all of my transactions?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-1292\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1292\"><p>Yes, you can download statements for one or multiple currencies in PDF, XLS and CSV formats.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-1293\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1293\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How can I download my statements?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-1293\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1293\"><p>Login to WorldFirst portal, and follow the steps below:<\/p><ol><li>Go to\u00a0<strong>&#8216;Statements&#8217;<\/strong>\u00a0found in top headers<\/li><li>Filter the time period for statements you&#8217;d like to retrieve<\/li><li>Select\u00a0<strong>&#8216;Download statements&#8217;<\/strong><\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What information can I view on my statements page?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>On the\\u00a0<strong>&#8216;Statements&#8217;<\\\/strong>\\u00a0page, you can view all statements covering payments made from your account.<\\\/p><p>On this page, you can also search and filter by merchant IDs (this is the payee ID or account number). You can also select one or more currencies and filter between money coming into your receiving accounts, money coming out of your receiving accounts, and currency that you convert between your receiving accounts.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Can I download statements for all of my transactions?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes, you can download statements for one or multiple currencies in PDF, XLS and CSV formats.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How can I download my statements?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Login to WorldFirst portal, and follow the steps below:<\\\/p><ol><li>Go to\\u00a0<strong>&#8216;Statements&#8217;<\\\/strong>\\u00a0found in top headers<\\\/li><li>Filter the time period for statements you&#8217;d like to retrieve<\\\/li><li>Select\\u00a0<strong>&#8216;Download statements&#8217;<\\\/strong><\\\/li><\\\/ol>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-588c7b7 elementor-widget elementor-widget-spacer\" data-id=\"588c7b7\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 15-07-2024 *\/\n.elementor-column .elementor-spacer-inner{height:var(--spacer-size)}.e-con{--container-widget-width:100%}.e-con-inner>.elementor-widget-spacer,.e-con>.elementor-widget-spacer{width:var(--container-widget-width,var(--spacer-size));--align-self:var(--container-widget-align-self,initial);--flex-shrink:0}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container,.e-con>.elementor-widget-spacer>.elementor-widget-container{height:100%;width:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer{height:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner{height:var(--container-widget-height,var(--spacer-size))}.e-con-inner>.elementor-widget-spacer.elementor-widget-empty,.e-con>.elementor-widget-spacer.elementor-widget-empty{position:relative;min-height:22px;min-width:22px}.e-con-inner>.elementor-widget-spacer.elementor-widget-empty .elementor-widget-empty-icon,.e-con>.elementor-widget-spacer.elementor-widget-empty .elementor-widget-empty-icon{position:absolute;top:0;bottom:0;left:0;right:0;margin:auto;padding:0;width:22px;height:22px}<\/style>\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQs: Using your new World Account General World Account questionsQuestions about paymentsQuestions about collectionsManaging FX dealsStatements General World Account questions What is my username? Your username can either be the name you used when registering with us, or it can be your email address.\u00a0 Can I transfer money from my bank account to my World [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":9034,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.2 (Yoast SEO v24.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>World Account FAQs | WorldFirst Global<\/title>\n<meta name=\"description\" content=\"Questions and answers about collecting payments, making payments and managing FX deals in your all-new World Account.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.worldfirst.com\/global\/help-support\/world-account-faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"World Account FAQs\" \/>\n<meta property=\"og:description\" content=\"Questions and answers about collecting payments, making payments and managing FX deals in your all-new World Account.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.worldfirst.com\/global\/help-support\/world-account-faqs\/\" \/>\n<meta property=\"og:site_name\" content=\"WorldFirst Global\" \/>\n<meta property=\"article:modified_time\" content=\"2024-11-06T03:55:52+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" 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