{"id":39628,"date":"2024-10-22T03:21:11","date_gmt":"2024-10-22T03:21:11","guid":{"rendered":"https:\/\/www.worldfirst.com\/global\/?page_id=39628"},"modified":"2024-12-02T06:42:04","modified_gmt":"2024-12-02T06:42:04","slug":"help-center","status":"publish","type":"page","link":"https:\/\/www.worldfirst.com\/global\/help-center\/","title":{"rendered":"Help Center"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"39628\" class=\"elementor elementor-39628\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bcc534d e-con-full e-flex e-con e-parent\" data-id=\"bcc534d\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c8e979a elementor-widget elementor-widget-heading\" data-id=\"c8e979a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 15-07-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">Hi, we are here to help<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f08d450 elementor-widget__width-inherit elementor-widget elementor-widget-betterdocs-search-form\" data-id=\"f08d450\" data-element_type=\"widget\" data-widget_type=\"betterdocs-search-form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div\n    class=\"betterdocs-elementor betterdocs-search-form-wrapper\">\n    <div class=\"betterdocs-live-search\">\n    \n    <form class=\"betterdocs-searchform betterdocs-advance-searchform\">\n        <div class=\"betterdocs-searchform-input-wrap\">\n            <svg class=\"docs-search-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"38px\" viewBox=\"0 0 50 50\" version=\"1.1\">\n                <g id=\"surface1\">\n                    <path d=\"M 21 3 C 11.601563 3 4 10.601563 4 20 C 4 29.398438 11.601563 37 21 37 C 24.355469 37 27.460938 36.015625 30.09375 34.34375 L 42.375 46.625 L 46.625 42.375 L 34.5 30.28125 C 36.679688 27.421875 38 23.878906 38 20 C 38 10.601563 30.398438 3 21 3 Z M 21 7 C 28.199219 7 34 12.800781 34 20 C 34 27.199219 28.199219 33 21 33 C 13.800781 33 8 27.199219 8 20 C 8 12.800781 13.800781 7 21 7 Z \"><\/path>\n                <\/g>\n            <\/svg>\n            <input type=\"text\" class=\"betterdocs-search-field\" name=\"s\" placeholder=\"Search...\" autocomplete=\"off\" value=\"\">\n            <svg class=\"docs-search-loader\" width=\"38\" height=\"38\" viewBox=\"0 0 38 38\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" stroke=\"#444b54\">\n                <g fill=\"none\" fill-rule=\"evenodd\">\n                    <g transform=\"translate(1 1)\" stroke-width=\"2\">\n                        <circle stroke-opacity=\".5\" cx=\"18\" cy=\"18\" r=\"18\" \/>\n                        <path d=\"M36 18c0-9.94-8.06-18-18-18\">\n                            <animateTransform attributeName=\"transform\" type=\"rotate\" from=\"0 18 18\" to=\"360 18 18\" dur=\"1s\" repeatCount=\"indefinite\" \/>\n                        <\/path>\n                    <\/g>\n                <\/g>\n            <\/svg>\n            <svg class=\"docs-search-close\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"38px\" viewBox=\"0 0 128 128\">\n                <path fill=\"#fff\" d=\"M64 14A50 50 0 1 0 64 114A50 50 0 1 0 64 14Z\" transform=\"rotate(-45.001 64 64.001)\"><\/path>\n                <path class=\"close-border\" d=\"M64,117c-14.2,0-27.5-5.5-37.5-15.5c-20.7-20.7-20.7-54.3,0-75C36.5,16.5,49.8,11,64,11c14.2,0,27.5,5.5,37.5,15.5c10,10,15.5,23.3,15.5,37.5s-5.5,27.5-15.5,37.5C91.5,111.5,78.2,117,64,117z M64,17c-12.6,0-24.4,4.9-33.2,13.8c-18.3,18.3-18.3,48.1,0,66.5C39.6,106.1,51.4,111,64,111c12.6,0,24.4-4.9,33.2-13.8S111,76.6,111,64s-4.9-24.4-13.8-33.2S76.6,17,64,17z\"><\/path>\n                <path class=\"close-line\" d=\"M53.4,77.6c-0.8,0-1.5-0.3-2.1-0.9c-1.2-1.2-1.2-3.1,0-4.2l21.2-21.2c1.2-1.2,3.1-1.2,4.2,0c1.2,1.2,1.2,3.1,0,4.2L55.5,76.7C54.9,77.3,54.2,77.6,53.4,77.6z\"><\/path>\n                <path class=\"close-line\" d=\"M74.6,77.6c-0.8,0-1.5-0.3-2.1-0.9L51.3,55.5c-1.2-1.2-1.2-3.1,0-4.2c1.2-1.2,3.1-1.2,4.2,0l21.2,21.2c1.2,1.2,1.2,3.1,0,4.2C76.1,77.3,75.4,77.6,74.6,77.6z\"><\/path>\n            <\/svg>\n        <\/div>\n\n        <select class=\"betterdocs-search-category\">\n        <option value=\"\">All Categories<\/option>\n        <option value=\"receiving-payments\">Receiving Payments<\/option><option value=\"onboarding\">Onboarding<\/option><option value=\"making-payments\">Making Payments<\/option><option value=\"fx-trades\">FX Trades<\/option><option value=\"faqs\">Common FAQs<\/option><option value=\"account-management\">Account Management<\/option>\n    <\/select><input class=\"search-submit\" type=\"submit\" value=\"Search\">        <input type=\"hidden\" value=\"Search\" class=\"betterdocs-search-submit\" \/>\n    <\/form>\n\n    <\/div>\n<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b187168 e-flex e-con-boxed e-con e-parent\" data-id=\"b187168\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-88491f0 e-con-full e-flex e-con e-parent\" data-id=\"88491f0\" data-element_type=\"container\" data-settings=\"{&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;],&quot;sticky_offset&quot;:100,&quot;sticky_effects_offset&quot;:0}\">\n\t\t<div class=\"elementor-element elementor-element-ad78c4c e-flex e-con-boxed e-con e-parent\" data-id=\"ad78c4c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e6bc03 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-button\" data-id=\"3e6bc03\" data-element_type=\"widget\" data-settings=\"{&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;],&quot;sticky_offset&quot;:0,&quot;sticky_effects_offset&quot;:0}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#userguide\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">User Guides<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a05fd5 elementor-widget__width-initial elementor-hidden-desktop elementor-hidden-tablet elementor-widget-mobile__width-initial elementor-widget elementor-widget-button\" data-id=\"3a05fd5\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#faqs\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">FAQs<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6fe6eed elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"6fe6eed\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-34b5dec elementor-widget__width-initial elementor-widget elementor-widget-button\" data-id=\"34b5dec\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#faqs\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-angle-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">FAQs<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3d9e567 e-con-full e-flex e-con e-child\" data-id=\"3d9e567\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f7a73f1 e-con-full e-flex e-con e-child\" data-id=\"f7a73f1\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dd85342 elementor-widget elementor-widget-heading\" data-id=\"dd85342\" data-element_type=\"widget\" id=\"userguide\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">User Guides<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4ee953 elementor-grid-2 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-widget elementor-widget-betterdocs-category-grid\" data-id=\"b4ee953\" data-element_type=\"widget\" data-settings=\"{&quot;grid_column&quot;:&quot;2&quot;,&quot;grid_column_tablet&quot;:&quot;2&quot;,&quot;grid_column_mobile&quot;:&quot;1&quot;}\" data-widget_type=\"betterdocs-category-grid.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n<div\n    id=\"el-betterdocs-cat-grid-b4ee953\" class=\"betterdocs-category-grid-wrapper betterdocs-elementor\">\n\t<div\n        class=\"betterdocs-category-grid-inner-wrapper betterdocs-category-grid grid\" data-layout-mode=\"grid\" data-column_space_desktop=\"\" data-column_space_tab=\"\" data-column_space_mobile=\"\" data-column=\"2\" data-column_desktop=\"2\" data-column_tab=\"2\" data-column_mobile=\"1\">\n        \n<article\n    data-id=\"35\" class=\"betterdocs-single-category-wrapper category-grid default\">\n\t<div class=\"betterdocs-single-category-inner\">\n\t\t\n<div class=\"betterdocs-category-header\">\n    <div class=\"betterdocs-category-header-inner\">\n        \n<div class=\"betterdocs-category-icon\">\n    <img decoding=\"async\" alt=\"\" class=\"betterdocs-category-icon-img\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/38\/2024\/08\/20240807081507490.svg\" \/><\/div>\n<h2 class=\"betterdocs-category-title\">Onboarding<\/h2>\n<div data-count=\"1\" class=\"betterdocs-category-items-counts\">\n    <span>\n         1     <\/span>\n<\/div>\n    <\/div>\n<\/div>\n<div class=\"betterdocs-body\">\n<ul class=\"betterdocs-articles-list\">\n    <li><i class=\"far fa-file-alt\"><\/i><a href=\"https:\/\/www.worldfirst.com\/global\/help-center\/onboarding\/requirements\/\"><span>Onboarding Requirements<\/span> <\/a><\/li><\/ul>\n<\/div>\n<div class=\"betterdocs-footer\">\n    \n<a class=\"docs-cat-link-btn betterdocs-category-link-btn\" href=\"https:\/\/www.worldfirst.com\/global\/help-center\/onboarding\/\">\n    Explore More<i class=\"fas fa-angle-right\"><\/i><\/a>\n<\/div>\n\t<\/div>\n<\/article>\n\n<article\n    data-id=\"29\" class=\"betterdocs-single-category-wrapper category-grid default\">\n\t<div class=\"betterdocs-single-category-inner\">\n\t\t\n<div class=\"betterdocs-category-header\">\n    <div class=\"betterdocs-category-header-inner\">\n        \n<div class=\"betterdocs-category-icon\">\n    <img decoding=\"async\" alt=\"\" class=\"betterdocs-category-icon-img\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/38\/2024\/07\/20240704114830575.png\" \/><\/div>\n<h2 class=\"betterdocs-category-title\">Account Management<\/h2>\n<div data-count=\"1\" class=\"betterdocs-category-items-counts\">\n    <span>\n         1     <\/span>\n<\/div>\n    <\/div>\n<\/div>\n<div class=\"betterdocs-body\">\n<ul class=\"betterdocs-articles-list\">\n    <li><i class=\"far fa-file-alt\"><\/i><a href=\"https:\/\/www.worldfirst.com\/global\/help-center\/account-management\/download-account-statements\/\"><span>How do I download account statements?<\/span> <\/a><\/li><\/ul>\n<\/div>\n<div class=\"betterdocs-footer\">\n    \n<a class=\"docs-cat-link-btn betterdocs-category-link-btn\" href=\"https:\/\/www.worldfirst.com\/global\/help-center\/account-management\/\">\n    Explore More<i class=\"fas fa-angle-right\"><\/i><\/a>\n<\/div>\n\t<\/div>\n<\/article>\n\n<article\n    data-id=\"23\" class=\"betterdocs-single-category-wrapper category-grid default\">\n\t<div class=\"betterdocs-single-category-inner\">\n\t\t\n<div class=\"betterdocs-category-header\">\n    <div class=\"betterdocs-category-header-inner\">\n        \n<div class=\"betterdocs-category-icon\">\n    <img decoding=\"async\" alt=\"\" class=\"betterdocs-category-icon-img\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/38\/2024\/07\/20240704114634654.png\" \/><\/div>\n<h2 class=\"betterdocs-category-title\">Receiving Payments<\/h2>\n<div data-count=\"13\" class=\"betterdocs-category-items-counts\">\n    <span>\n         13     <\/span>\n<\/div>\n    <\/div>\n<\/div>\n<div class=\"betterdocs-body\">\n<ul class=\"betterdocs-articles-list\">\n    <li><i class=\"far fa-file-alt\"><\/i><a href=\"https:\/\/www.worldfirst.com\/global\/help-center\/receiving-payments\/amazon\/\"><span>How do I receive money from Amazon?<\/span> <\/a><\/li><li><i class=\"far fa-file-alt\"><\/i><a href=\"https:\/\/www.worldfirst.com\/global\/help-center\/receiving-payments\/open-a-receiving-account\/\"><span>What is a Receiving Account and how can I open one?<\/span> <\/a><\/li><li><i class=\"far fa-file-alt\"><\/i><a href=\"https:\/\/www.worldfirst.com\/global\/help-center\/receiving-payments\/third-party\/\"><span>How do I receive payments from a third-party?<\/span> <\/a><\/li><\/ul>\n<\/div>\n<div class=\"betterdocs-footer\">\n    \n<a class=\"docs-cat-link-btn betterdocs-category-link-btn\" href=\"https:\/\/www.worldfirst.com\/global\/help-center\/receiving-payments\/\">\n    Explore More<i class=\"fas fa-angle-right\"><\/i><\/a>\n<\/div>\n\t<\/div>\n<\/article>\n\n<article\n    data-id=\"27\" class=\"betterdocs-single-category-wrapper category-grid default\">\n\t<div class=\"betterdocs-single-category-inner\">\n\t\t\n<div class=\"betterdocs-category-header\">\n    <div class=\"betterdocs-category-header-inner\">\n        \n<div class=\"betterdocs-category-icon\">\n    <img decoding=\"async\" alt=\"\" class=\"betterdocs-category-icon-img\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/38\/2024\/07\/20240704114727400.png\" \/><\/div>\n<h2 class=\"betterdocs-category-title\">Making Payments<\/h2>\n<div data-count=\"9\" class=\"betterdocs-category-items-counts\">\n    <span>\n         9     <\/span>\n<\/div>\n    <\/div>\n<\/div>\n<div class=\"betterdocs-body\">\n<ul class=\"betterdocs-articles-list\">\n    <li><i class=\"far fa-file-alt\"><\/i><a href=\"https:\/\/www.worldfirst.com\/global\/help-center\/making-payments\/worldtrade-buyer-user-guide\/\"><span>WorldTrade buyer user guide<\/span> <\/a><\/li><li><i class=\"far fa-file-alt\"><\/i><a href=\"https:\/\/www.worldfirst.com\/global\/help-center\/making-payments\/make-supplier-payments-to-china\/\"><span>How do I make supplier payments to China?<\/span> <\/a><\/li><li><i class=\"far fa-file-alt\"><\/i><a href=\"https:\/\/www.worldfirst.com\/global\/help-center\/making-payments\/make-automatic-payments\/\"><span>How do I make automatic payments?<\/span> <\/a><\/li><\/ul>\n<\/div>\n<div class=\"betterdocs-footer\">\n    \n<a class=\"docs-cat-link-btn betterdocs-category-link-btn\" href=\"https:\/\/www.worldfirst.com\/global\/help-center\/making-payments\/\">\n    Explore More<i class=\"fas fa-angle-right\"><\/i><\/a>\n<\/div>\n\t<\/div>\n<\/article>\n\n<article\n    data-id=\"28\" class=\"betterdocs-single-category-wrapper category-grid default\">\n\t<div class=\"betterdocs-single-category-inner\">\n\t\t\n<div class=\"betterdocs-category-header\">\n    <div class=\"betterdocs-category-header-inner\">\n        \n<div class=\"betterdocs-category-icon\">\n    <img decoding=\"async\" alt=\"\" class=\"betterdocs-category-icon-img\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/38\/2024\/07\/20240704114802456.png\" \/><\/div>\n<h2 class=\"betterdocs-category-title\">FX Trades<\/h2>\n<div data-count=\"1\" class=\"betterdocs-category-items-counts\">\n    <span>\n         1     <\/span>\n<\/div>\n    <\/div>\n<\/div>\n<div class=\"betterdocs-body\">\n<ul class=\"betterdocs-articles-list\">\n    <li><i class=\"far fa-file-alt\"><\/i><a href=\"https:\/\/www.worldfirst.com\/global\/help-center\/fx-trades\/make-an-fx-trade\/\"><span>How do I make an FX trade?<\/span> <\/a><\/li><\/ul>\n<\/div>\n<div class=\"betterdocs-footer\">\n    \n<a class=\"docs-cat-link-btn betterdocs-category-link-btn\" href=\"https:\/\/www.worldfirst.com\/global\/help-center\/fx-trades\/\">\n    Explore More<i class=\"fas fa-angle-right\"><\/i><\/a>\n<\/div>\n\t<\/div>\n<\/article>\n\t<\/div>\n        <div class=\"clearfix\"><\/div>\n    <\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ac756e elementor-widget elementor-widget-spacer\" data-id=\"1ac756e\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 15-07-2024 *\/\n.elementor-column .elementor-spacer-inner{height:var(--spacer-size)}.e-con{--container-widget-width:100%}.e-con-inner>.elementor-widget-spacer,.e-con>.elementor-widget-spacer{width:var(--container-widget-width,var(--spacer-size));--align-self:var(--container-widget-align-self,initial);--flex-shrink:0}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container,.e-con>.elementor-widget-spacer>.elementor-widget-container{height:100%;width:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer{height:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner{height:var(--container-widget-height,var(--spacer-size))}.e-con-inner>.elementor-widget-spacer.elementor-widget-empty,.e-con>.elementor-widget-spacer.elementor-widget-empty{position:relative;min-height:22px;min-width:22px}.e-con-inner>.elementor-widget-spacer.elementor-widget-empty .elementor-widget-empty-icon,.e-con>.elementor-widget-spacer.elementor-widget-empty .elementor-widget-empty-icon{position:absolute;top:0;bottom:0;left:0;right:0;margin:auto;padding:0;width:22px;height:22px}<\/style>\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-90a0847 e-con-full e-flex e-con e-child\" data-id=\"90a0847\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-521af7b elementor-widget elementor-widget-heading\" data-id=\"521af7b\" data-element_type=\"widget\" id=\"faqs\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQs<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-33181de e-flex e-con-boxed e-con e-parent\" data-id=\"33181de\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-bfb241b e-flex e-con-boxed e-con e-parent\" data-id=\"bfb241b\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1fa0cf2 elementor-widget elementor-widget-heading\" data-id=\"1fa0cf2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Receiving money<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-96242c6 elementor-widget elementor-widget-elementskit-accordion\" data-id=\"96242c6\" data-element_type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion floating-style\" id=\"accordion-67b86bee978e5\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-96242c6\">\n                        <a href=\"#collapse-fb607a067b86bee978e5\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-fb607a067b86bee978e5\" aria-expanded=\"false\" aria-controls=\"Collapse-fb607a067b86bee978e5\">\n                            \n                            <span class=\"ekit-accordion-title\">What is a Receiving Account and how is it different from a currency account? <\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-up-arrow\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-fb607a067b86bee978e5\" class=\" collapse\" aria-labelledby=\"primaryHeading-0-96242c6\" data-parent=\"#accordion-67b86bee978e5\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"lake-content\"><p class=\"ne-p\"><span class=\"ne-text\">Receiving accounts allow your business to receive payments from marketplaces and businesses globally by providing them with your account details. You'll be able to receive funds into your World Account via bank transfer. <\/span><\/p><p class=\"ne-p\"><span class=\"ne-text\">You can open receiving accounts and collect funds in the following currencies: USD, CAD, CNH, HKD, SGD, GBP, EUR, AUD, NZD, JPY, AED, CHF, CZK, SAR, MXN, PLN, SEK, ZAR, <\/span><span class=\"ne-text\">THB (non-Thailand users only) and MYR (the currencies supported is subject to where you're registered)<\/span><span class=\"ne-text\">.<\/span><\/p><p class=\"ne-p\"><span class=\"ne-text\">Your currency account is the pooled balance of all your receiving accounts. For example, if you receive 100 GBP into one receiving account and 100 GBP into another, your total GBP currency account balance will be 200 GBP. <\/span><\/p><\/div>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-96242c6\">\n                        <a href=\"#collapse-673168b67b86bee978e5\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-673168b67b86bee978e5\" aria-expanded=\"false\" aria-controls=\"Collapse-673168b67b86bee978e5\">\n                            \n                            <span class=\"ekit-accordion-title\">Who can I receive payments from with Receiving Accounts?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-up-arrow\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-673168b67b86bee978e5\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-96242c6\" data-parent=\"#accordion-67b86bee978e5\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"lake-content\"><p class=\"ne-p\"><span class=\"ne-text\">You can receive payments from several sources, such as:<\/span><\/p><ul class=\"ne-ul\"><li><span class=\"ne-text\">Online marketplaces, such as Amazon, etc<\/span><\/li><li><span class=\"ne-text\">Payment service providers, such as Stripe, etc <\/span><\/li><li><span class=\"ne-text\">Your company's or your own bank account <\/span><\/li><li><span class=\"ne-text\">Other businesses or individuals' bank account <\/span><\/li><li><span class=\"ne-text\">Tax refunds <\/span><\/li><\/ul><p class=\"ne-p\"><span class=\"ne-text\">As a sole proprietor, you can receive payments from approved marketplaces, tax authorities, and your own personal bank account.<\/span><\/p><p class=\"ne-p\"><span class=\"ne-text\">If you're a business, you may receive incoming payments from approved marketplaces &amp; payment services providers, your own personal bank account, other businesses or individuals, tax authorities, and other approved third-party sources that receive payments on behalf of your business.<\/span><\/p><p class=\"ne-p\"><span class=\"ne-text\">We may from time to time request additional information from you before we can release a payment to your account to protect your account against fraud. You'll need to provide supporting documents such as invoices or contracts.<\/span><\/p><p class=\"ne-p\"><span class=\"ne-text\">Please contact us if you would like to receive other types or sources of funds, or if you have any questions.<\/span><\/p><\/div>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-96242c6\">\n                        <a href=\"#collapse-8c1984267b86bee978e5\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-8c1984267b86bee978e5\" aria-expanded=\"false\" aria-controls=\"Collapse-8c1984267b86bee978e5\">\n                            \n                            <span class=\"ekit-accordion-title\">How can I top-up my WorldFirst Account?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-up-arrow\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-8c1984267b86bee978e5\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-96242c6\" data-parent=\"#accordion-67b86bee978e5\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"lake-content\"><p class=\"ne-p\"><span class=\"ne-text\">You can top-up your World Account with funds from your own bank account to make FX conversions and payouts to another party abroad. As a UK business, you can also top-up your account in GBP via direct debit. Please note that the bank account must have the same owner as the WorldFirst account. For detailed steps, please follow the '<\/span><a class=\"ne-link\" href=\"https:\/\/www.worldfirst.com\/global\/help-center\/receiving-payments\/top-up-a-world-account\/\" target=\"_blank\" rel=\"noopener\"><span class=\"ne-text\">How do I top-up my World Account<\/span><\/a><span class=\"ne-text\">' guide. <\/span><\/p><\/div>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                        <\/div>\n    <\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d066eeb elementor-widget elementor-widget-elementskit-button\" data-id=\"d066eeb\" data-element_type=\"widget\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.worldfirst.com\/global\/help-center\/faqs\/receiving-money-with-worldfirst\/\" class=\"elementskit-btn  whitespace--normal\" >\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\tExplore More &gt;\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n        <\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e3e7b54 e-flex e-con-boxed e-con e-parent\" data-id=\"e3e7b54\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b272290 elementor-widget elementor-widget-heading\" data-id=\"b272290\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Sending money<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ad7a5b elementor-widget elementor-widget-elementskit-accordion\" data-id=\"8ad7a5b\" data-element_type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion floating-style\" id=\"accordion-67b86bee9a284\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-8ad7a5b\">\n                        <a href=\"#collapse-fb607a067b86bee9a284\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-fb607a067b86bee9a284\" aria-expanded=\"false\" aria-controls=\"Collapse-fb607a067b86bee9a284\">\n                            \n                            <span class=\"ekit-accordion-title\">How can I make payments to another WorldFirst account?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-up-arrow\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-fb607a067b86bee9a284\" class=\" collapse\" aria-labelledby=\"primaryHeading-0-8ad7a5b\" data-parent=\"#accordion-67b86bee9a284\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"lake-content\"><p class=\"ne-p\"><span class=\"ne-text\">You can make free and instant payments to other WorldFirst customers. <\/span><\/p><p class=\"ne-p\"><span class=\"ne-text\">In your World Account, <\/span><\/p><ol class=\"ne-ol\"><li><span class=\"ne-text\">Click <strong>\"Payments\"<\/strong> in the top navigation and select <strong>\u201cSend &amp; withdraw\u201d<\/strong><\/span><\/li><li><span class=\"ne-text\">Select <strong>\u201cSingle payee\u201d<\/strong> and <strong>\u201cWorld Account\u201d<\/strong>. Enter the payee\u2019s World Account receiving ID, including the prefix \u201cWF\u201d<\/span><\/li><li><span class=\"ne-text\">Enter the optional payment reference and click <strong>\u201cNext\u201d<\/strong> button<\/span><\/li><li><span class=\"ne-text\">Choose your preferred payment currency, enter the payment amount, and click <strong>\u201cNext\u201d<\/strong><\/span><\/li><li><span class=\"ne-text\">To safeguard your account, payments can only be confirmed via two-factor authentication (2FA). Please review all your payment details and select <strong>\u201cSubmit\u201d<\/strong><\/span><\/li><li><span class=\"ne-text\">A confirmation screen will show that the payment has been made, and you can view payment details under your <strong>\u201cStatements\u201d<\/strong> tab in the main navigation<\/span><\/li><\/ol><\/div>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-8ad7a5b\">\n                        <a href=\"#collapse-673168b67b86bee9a284\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-673168b67b86bee9a284\" aria-expanded=\"false\" aria-controls=\"Collapse-673168b67b86bee9a284\">\n                            \n                            <span class=\"ekit-accordion-title\">How do I transfer between different receiving accounts?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-up-arrow\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-673168b67b86bee9a284\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-8ad7a5b\" data-parent=\"#accordion-67b86bee9a284\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"lake-content\"><p class=\"ne-p\"><span class=\"ne-text\">Funds received into receiving accounts are pooled into your balance of such currency. You can make conversions across your different balances by selecting the currency and amount that you want to \"sell\" and the currency that you want to \"buy\".<\/span><\/p><\/div>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-8ad7a5b\">\n                        <a href=\"#collapse-8c1984267b86bee9a284\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-8c1984267b86bee9a284\" aria-expanded=\"false\" aria-controls=\"Collapse-8c1984267b86bee9a284\">\n                            \n                            <span class=\"ekit-accordion-title\">In which currency can I make a payment?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-up-arrow\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-8c1984267b86bee9a284\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-8ad7a5b\" data-parent=\"#accordion-67b86bee9a284\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"lake-content\"><p class=\"ne-p\"><span class=\"ne-text\">We currently support 92 payout currencies: AED, AUD, BGN, BHD, BWP, CAD, CHF, CNH, CZK, DKK, EUR, GBP, HKD, HUF, IDR, ILS, INR, JPY, KES, KRW, LKR, MAD, MUR, MXN, MYR, NOK, NZD, PHP, PKR, PLN, QAR, RON, SAR, SEK, SGD, THB, TRY, USD, VND, ZAR, ALL, BND, AOA, ARS, BAM, NPR, BMD, BOB, TWD, BSD, CRC, DJF, DOP, FJD, GEL, GNF, GTQ, HTG, KHR, LAK, LBP, MNT, MVR, NIO, PGK, PYG, SBD, SCR, SRD, TOP, TZS, UGX, XAF, UYU, XPF, RSD, AMD, BIF, CDF, CVE, GYD, KGS, LRD, LSL, LYD, GHS, NGN, IQD, JOD, OMR, KZT, ZMW<\/span><\/p><\/div>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                        <\/div>\n    <\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af02ef2 elementor-widget elementor-widget-elementskit-button\" data-id=\"af02ef2\" data-element_type=\"widget\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.worldfirst.com\/global\/help-center\/faqs\/sending-money-with-worldfirst\/\" class=\"elementskit-btn  whitespace--normal\" >\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\tExplore More &gt;\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n        <\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-96a47d6 e-flex e-con-boxed e-con e-parent\" data-id=\"96a47d6\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-323db41 e-flex e-con-boxed e-con e-parent\" data-id=\"323db41\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-84e0be4 elementor-widget elementor-widget-heading\" data-id=\"84e0be4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Managing FX <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38e39f1 elementor-widget elementor-widget-elementskit-accordion\" data-id=\"38e39f1\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion floating-style\" id=\"accordion-67b86bee9ce45\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-38e39f1\">\n                        <a href=\"#collapse-673168b67b86bee9ce45\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-673168b67b86bee9ce45\" aria-expanded=\"false\" aria-controls=\"Collapse-673168b67b86bee9ce45\">\n                            \n                            <span class=\"ekit-accordion-title\">How to see the status of FX trades?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-up-arrow\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-673168b67b86bee9ce45\" class=\" collapse\" aria-labelledby=\"primaryHeading-0-38e39f1\" data-parent=\"#accordion-67b86bee9ce45\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"lake-content\"><p class=\"ne-p\"><span class=\"ne-text\">To see the status of your FX trades, please follow the steps below:<\/span><\/p><ol class=\"ne-ol\"><li><span class=\"ne-text\">Go to <strong>\u201cPayments\u201d<\/strong> in the top navigation<\/span><\/li><li><span class=\"ne-text\">Select <strong>\u201cTransaction management\u201d<\/strong><\/span><\/li><li><span class=\"ne-text\">Select <strong>\u201cFX trades\u201d <\/strong><\/span><\/li><li><span class=\"ne-text\">View trades that have been paid\/Settled, process\/open, cancelled or processing<\/span><\/li><\/ol><\/div>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-38e39f1\">\n                        <a href=\"#collapse-fb607a067b86bee9ce45\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-fb607a067b86bee9ce45\" aria-expanded=\"false\" aria-controls=\"Collapse-fb607a067b86bee9ce45\">\n                            \n                            <span class=\"ekit-accordion-title\">Which currency pairs are available for FX trades?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-up-arrow\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-fb607a067b86bee9ce45\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-38e39f1\" data-parent=\"#accordion-67b86bee9ce45\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"lake-content\"><p class=\"ne-p\"><strong><span class=\"ne-text\">To buy <\/span><\/strong><\/p><p class=\"ne-p\"><span class=\"ne-text\">USD\u3001SGD\u3001EUR\u3001GBP\u3001JPY\u3001CNH\u3001AUD\u3001HKD\u3001NZD\u3001CAD\u3001PLN\u3001CHF\u3001AED\u3001SEK\u3001CZK\u3001MXN<\/span><\/p><p class=\"ne-p\"><strong><span class=\"ne-text\">To sell<\/span><\/strong><\/p><p class=\"ne-p\"><span class=\"ne-text\">USD\u3001SGD\u3001EUR\u3001GBP\u3001JPY\u3001CNH\u3001AUD\u3001HKD\u3001NZD\u3001CAD\u3001PLN\u3001CHF\u3001AED\u3001SEK\u3001SAR\u3001CZK\u3001ZAR\u3001MXN\u3001ILS\u3001MYR\u3001THB\u3001TRY<\/span><\/p><\/div>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-38e39f1\">\n                        <a href=\"#collapse-8c1984267b86bee9ce45\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-8c1984267b86bee9ce45\" aria-expanded=\"false\" aria-controls=\"Collapse-8c1984267b86bee9ce45\">\n                            \n                            <span class=\"ekit-accordion-title\">What does Book an FX trade mean on the portal?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-up-arrow\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-8c1984267b86bee9ce45\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-38e39f1\" data-parent=\"#accordion-67b86bee9ce45\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"lake-content\"><p class=\"ne-p\"><span class=\"ne-text\">Book an FX trade is to lock in your rate at the point of booking and settle funds at a later stage.<\/span><\/p><p class=\"ne-p\"><span class=\"ne-text\">When you book an FX trade, you'll be contractually obliged to settle this trade, so you'll need time to ensure you hold a sufficient balance on your World Account on your desired settlement date. This is to avoid any cancellations and subsequent fees.<\/span><\/p><\/div>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                        <\/div>\n    <\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ff5330 elementor-widget elementor-widget-elementskit-button\" data-id=\"3ff5330\" data-element_type=\"widget\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.worldfirst.com\/global\/help-center\/faqs\/managing-fx\/\" class=\"elementskit-btn  whitespace--normal\" >\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\tExplore More &gt;\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n        <\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-37e3ec6 e-flex e-con-boxed e-con e-parent\" data-id=\"37e3ec6\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b931f16 elementor-widget elementor-widget-heading\" data-id=\"b931f16\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Buying from China with 1688 x World Pay<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc23dca elementor-widget elementor-widget-elementskit-accordion\" data-id=\"dc23dca\" data-element_type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion floating-style\" id=\"accordion-67b86bee9f32b\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-dc23dca\">\n                        <a href=\"#collapse-fb607a067b86bee9f32b\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-fb607a067b86bee9f32b\" aria-expanded=\"false\" aria-controls=\"Collapse-fb607a067b86bee9f32b\">\n                            \n                            <span class=\"ekit-accordion-title\">How can I use World Pay to source goods from China?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-up-arrow\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-fb607a067b86bee9f32b\" class=\" collapse\" aria-labelledby=\"primaryHeading-0-dc23dca\" data-parent=\"#accordion-67b86bee9f32b\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"lake-content\"><p class=\"ne-p\"><span class=\"ne-text\">World Pay, created by Ant Group and 1688.com, is designed for international e-commerce procurement. With World Pay, you get better exchange rates for offshore RMB (CNH) and can directly checkout with your WorldFirst balance on 1688.com with just one click, making purchases more efficient and cost-effective.<\/span><\/p><p class=\"ne-p\"><span class=\"ne-text\">Using it is simple: you can either top up your offshore RMB (CNH) WorldFirst account in advance or convert other currencies to offshore RMB (CNH). Then, start using World Pay to pay for your orders on 1688.com from China. For more details, refer t<\/span><span class=\"ne-text\">o <\/span><a class=\"ne-link\" href=\"https:\/\/www.worldfirst.com\/global\/help-center\/making-payments\/make-purchases-on-1688\/\" target=\"_blank\" rel=\"noopener\"><span class=\"ne-text\">Make purchases on 1688<\/span><\/a><span class=\"ne-text\">.<\/span><\/p><\/div>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-dc23dca\">\n                        <a href=\"#collapse-673168b67b86bee9f32b\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-673168b67b86bee9f32b\" aria-expanded=\"false\" aria-controls=\"Collapse-673168b67b86bee9f32b\">\n                            \n                            <span class=\"ekit-accordion-title\">How much does World Pay cost?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-up-arrow\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-673168b67b86bee9f32b\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-dc23dca\" data-parent=\"#accordion-67b86bee9f32b\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"lake-content\">\n<p class=\"ne-p\"><span class=\"ne-text\">You will be charged for the following:<\/span><\/p>\n<p class=\"ne-p\"><span class=\"ne-text\">(a) A standard rate for auto-debit transactions when paying for 1688.com orders - click \"Activate <\/span><span class=\"ne-text\">World Pay <\/span><span class=\"ne-text\">service\" for the total fee breakdown<\/span><\/p>\n<p class=\"ne-p\"><span class=\"ne-text\">(b) A tiered service fee (max. 0.2%) that will be charged according to your average monthly transaction volume (in CNY) on 1688.com<\/span><\/p>\n<\/div>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-dc23dca\">\n                        <a href=\"#collapse-8c1984267b86bee9f32b\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-8c1984267b86bee9f32b\" aria-expanded=\"false\" aria-controls=\"Collapse-8c1984267b86bee9f32b\">\n                            \n                            <span class=\"ekit-accordion-title\">How many 1688.com accounts can I link to my WorldFirst account?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-up-arrow\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-8c1984267b86bee9f32b\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-dc23dca\" data-parent=\"#accordion-67b86bee9f32b\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"lake-content\"><p class=\"ne-p\"><span class=\"ne-text\">One WorldFirst account can link multiple 1688.com accounts, but a single 1688.com account can only be linked to one unique WorldFirst account.<\/span><\/p><\/div>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                        <\/div>\n    <\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5726966 elementor-widget elementor-widget-elementskit-button\" data-id=\"5726966\" data-element_type=\"widget\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.worldfirst.com\/global\/help-center\/faqs\/1688-world-pay\/\" class=\"elementskit-btn  whitespace--normal\" >\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\tExplore More &gt;\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n        <\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-60d147d e-flex e-con-boxed e-con e-parent\" data-id=\"60d147d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-aecdb73 e-flex e-con-boxed e-con e-parent\" data-id=\"aecdb73\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a83124c elementor-widget elementor-widget-heading\" data-id=\"a83124c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Buying from China with TaoWorld x World Pay<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-657110c elementor-widget elementor-widget-elementskit-accordion\" data-id=\"657110c\" data-element_type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion floating-style\" id=\"accordion-67b86beea1ef6\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-657110c\">\n                        <a href=\"#collapse-fb607a067b86beea1ef6\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-fb607a067b86beea1ef6\" aria-expanded=\"false\" aria-controls=\"Collapse-fb607a067b86beea1ef6\">\n                            \n                            <span class=\"ekit-accordion-title\">What is TaoWorld x World Pay all about?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-up-arrow\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-fb607a067b86beea1ef6\" class=\" collapse\" aria-labelledby=\"primaryHeading-0-657110c\" data-parent=\"#accordion-67b86beea1ef6\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>TaoWorld x World Pay is a one-stop payment solution designed specifically for international e-Commerce merchants and agents. International buyers can make secure payments for their TaoWorld orders in foreign currencies while TaoWorld sellers receive payments in CNY, making it easy to do business anywhere.\u00a0<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-657110c\">\n                        <a href=\"#collapse-673168b67b86beea1ef6\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-673168b67b86beea1ef6\" aria-expanded=\"false\" aria-controls=\"Collapse-673168b67b86beea1ef6\">\n                            \n                            <span class=\"ekit-accordion-title\">How can I use World Pay?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-up-arrow\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-673168b67b86beea1ef6\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-657110c\" data-parent=\"#accordion-67b86beea1ef6\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Simply top up your CNH account with WorldFirst in advance, or convert other currencies to CNH. Once that\u2019s done,\u00a0you may start using World Pay to make payments for your orders on TaoWorld.\u00a0<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-657110c\">\n                        <a href=\"#collapse-8c1984267b86beea1ef6\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-8c1984267b86beea1ef6\" aria-expanded=\"false\" aria-controls=\"Collapse-8c1984267b86beea1ef6\">\n                            \n                            <span class=\"ekit-accordion-title\">What are advantages of using World Pay through WorldFirst?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-up-arrow\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-8c1984267b86beea1ef6\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-657110c\" data-parent=\"#accordion-67b86beea1ef6\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Once World Pay is activated in your WorldFirst account, you\u2019ll enjoy better exchange rates for CNH as well as be able to auto-debit CNH in real time for purchases in a single click.\u00a0<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                        <\/div>\n    <\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e03af4 elementor-widget elementor-widget-elementskit-button\" data-id=\"6e03af4\" data-element_type=\"widget\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.worldfirst.com\/global\/help-center\/faqs\/taoworld-world-pay\/\" class=\"elementskit-btn  whitespace--normal\" >\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\tExplore More &gt;\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n        <\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4a7b7a8 e-flex e-con-boxed e-con e-parent\" data-id=\"4a7b7a8\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9eb76f7 elementor-widget elementor-widget-heading\" data-id=\"9eb76f7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Making secure B2B payments with WorldTrade<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-241297e elementor-widget elementor-widget-elementskit-accordion\" data-id=\"241297e\" data-element_type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion floating-style\" id=\"accordion-67b86beea4142\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-241297e\">\n                        <a href=\"#collapse-fb607a067b86beea4142\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-fb607a067b86beea4142\" aria-expanded=\"false\" aria-controls=\"Collapse-fb607a067b86beea4142\">\n                            \n                            <span class=\"ekit-accordion-title\">How can I use WorldTrade to source goods from China?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-up-arrow\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-fb607a067b86beea4142\" class=\" collapse\" aria-labelledby=\"primaryHeading-0-241297e\" data-parent=\"#accordion-67b86beea4142\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"lake-content\"><p class=\"ne-p\"><span class=\"ne-text\">WorldTrade is a B2B payment and order management system that makes global sourcing easier, more cost-effective, and more transparent. With WorldTrade, you can enjoy real-time payments with credit and debit cards at affordable cost or with WorldFirst balance for free. Your funds are securely held in escrow until your orders are shipped. You can easily find the latest order and shipping statuses.<\/span><\/p><p class=\"ne-p\"><span class=\"ne-text\">Any business who source goods from Chinese suppliers can benefit from WorldTrade. You can buy from nearly 1 million Chinese businesses who're also WorldFirst users. However, we currently don't support buyers from Iran, North Korea, Syria, Cuba, Crimea, Luhansk, Donetsk, Russia, Belarus, Myanmar, Zimbabwe, Israel, Palestine, and China Mainland. Buyers with activated Zyla Accounts in the United States are also temporarily not supported. <\/span><\/p><p class=\"ne-p\"><em><span class=\"ne-text\">Please note that if you're an existing WorldFirst user, WorldTrade will not be activated on your World Account until you have received a first order from your seller. <\/span><\/em><\/p><\/div>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-241297e\">\n                        <a href=\"#collapse-673168b67b86beea4142\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-673168b67b86beea4142\" aria-expanded=\"false\" aria-controls=\"Collapse-673168b67b86beea4142\">\n                            \n                            <span class=\"ekit-accordion-title\">How can I buy from suppliers with WorldTrade?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-up-arrow\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-673168b67b86beea4142\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-241297e\" data-parent=\"#accordion-67b86beea4142\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"lake-content\"><p class=\"ne-p\"><span class=\"ne-text\">You can start transacting with WorldTrade globally in just 3 easy steps:<\/span><\/p><p class=\"ne-p\"><span class=\"ne-text\"><strong>Step1:<\/strong> You can send an order invite to your seller via email or contact your seller directly to send you an order <\/span><\/p><p class=\"ne-p\"><span class=\"ne-text\"><strong>Step2:<\/strong> Confirm order details and <\/span><span class=\"ne-text\">make the payment<\/span><\/p><p class=\"ne-p\"><span class=\"ne-text\"><strong>Step3:<\/strong> Receive your shipment and confirm delivery <\/span><\/p><\/div>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-241297e\">\n                        <a href=\"#collapse-8c1984267b86beea4142\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-8c1984267b86beea4142\" aria-expanded=\"false\" aria-controls=\"Collapse-8c1984267b86beea4142\">\n                            \n                            <span class=\"ekit-accordion-title\">How can I activate WorldTrade? <\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-up-arrow\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-8c1984267b86beea4142\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-241297e\" data-parent=\"#accordion-67b86beea4142\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"lake-content\"><p class=\"ne-p\"><span class=\"ne-text\">To activate WorldTrade, please ask your seller to send you an order. Once received, you will receive an email and be notified in your World Account. <\/span><\/p><\/div>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                        <\/div>\n    <\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b9f6c40 elementor-widget elementor-widget-elementskit-button\" data-id=\"b9f6c40\" data-element_type=\"widget\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.worldfirst.com\/global\/help-center\/faqs\/worldtrade\/\" class=\"elementskit-btn  whitespace--normal\" >\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\tExplore More &gt;\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n        <\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e24502f e-flex e-con-boxed e-con e-parent\" data-id=\"e24502f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-eebdf36 e-flex e-con-boxed e-con e-parent\" data-id=\"eebdf36\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-59143aa elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"59143aa\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Account security & user management<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f063c08 elementor-widget elementor-widget-elementskit-accordion\" data-id=\"f063c08\" data-element_type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion floating-style\" id=\"accordion-67b86beea6cc8\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-f063c08\">\n                        <a href=\"#collapse-fb607a067b86beea6cc8\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-fb607a067b86beea6cc8\" aria-expanded=\"false\" aria-controls=\"Collapse-fb607a067b86beea6cc8\">\n                            \n                            <span class=\"ekit-accordion-title\">When are two-step authentications required?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-up-arrow\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-fb607a067b86beea6cc8\" class=\" collapse\" aria-labelledby=\"primaryHeading-0-f063c08\" data-parent=\"#accordion-67b86beea6cc8\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"lake-content\">\n<p class=\"ne-p\"><span class=\"ne-text\">To reduce the likelihood of fraudulent activity, we\u2019re using a one-time password (OTP) SMS and email as a two-factor authentication (2FA) when you login, create payees, make transactions including a few other tasks on World Account.<\/span><\/p>\n<p class=\"ne-p\"><span class=\"ne-text\">You can update your email and phone numbers by visiting My account &gt; Security settings. If you can not receive the email or SMS, there are three ways to retry:<\/span><\/p>\n<ol class=\"ne-ol\">\n<li><span class=\"ne-text\">Click \u2018Resend\u2019 to receive the OTP code, it should take 5-10 seconds<\/span><\/li>\n<li><span class=\"ne-text\">Change OTP verification method by clicking \u2018Change method\u2019<\/span><\/li>\n<li><span class=\"ne-text\">Upon login to the new portal, go to \"Security settings\" found in the top-right dropdown bar to update your 2FA phone number and email address. Contact us at +65 6805 4380 or seaclients@service.worldfirst.com if you face further issues<\/span><\/li>\n<\/ol>\n<p class=\"ne-p\"><span class=\"ne-text\">Alternatively, you can use the Twillio Authy App to complete your two-factor authentications. <\/span><\/p>\n<\/div>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-f063c08\">\n                        <a href=\"#collapse-673168b67b86beea6cc8\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-673168b67b86beea6cc8\" aria-expanded=\"false\" aria-controls=\"Collapse-673168b67b86beea6cc8\">\n                            \n                            <span class=\"ekit-accordion-title\">How do I complete authentications via the Authy App?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-up-arrow\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-673168b67b86beea6cc8\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-f063c08\" data-parent=\"#accordion-67b86beea6cc8\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"lake-content\">\n<div class=\"lake-content\">\n<p class=\"ne-p\"><span class=\"ne-text\">If you have the Authy App, you can complete verifications by simply clicking on a push notification without having to enter codes. You can download the Authy App and register with the same phone number you have on file with WorldFirst. And then, you can go to 'My account' &gt; 'Security settings' in your WorldFirst portal to bind your Authy account. Refer to this guide for more instructions - <\/span><a class=\"ne-link\" href=\"https:\/\/www.worldfirst.com\/th\/compliance\/authy\/\" target=\"_blank\" rel=\"noopener\"><span class=\"ne-text\">https:\/\/www.worldfirst.com\/th\/compliance\/authy\/<\/span><\/a><\/p>\n<\/div>\n<\/div>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-f063c08\">\n                        <a href=\"#collapse-8c1984267b86beea6cc8\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-8c1984267b86beea6cc8\" aria-expanded=\"false\" aria-controls=\"Collapse-8c1984267b86beea6cc8\">\n                            \n                            <span class=\"ekit-accordion-title\">How do I add new users?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-open icon-right icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n                                        <i aria-hidden=\"true\" class=\"icon-closed icon-right icon icon-up-arrow\"><\/i>                                    <\/div>\n\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-8c1984267b86beea6cc8\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-f063c08\" data-parent=\"#accordion-67b86beea6cc8\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"lake-content\">\n<div class=\"lake-content\">\n<p class=\"ne-p\"><span class=\"ne-text\">You can add new employees onto your World Account by following instructions:<\/span><\/p>\n<ol class=\"ne-ol\">\n<li><span class=\"ne-text\">Click on the \"My account\" icon on the top navigation<\/span><\/li>\n<li><span class=\"ne-text\">Scroll to \"My team\"<\/span><\/li>\n<li><span class=\"ne-text\">Click \u201cInvite a new user\u201d. To invite a new user, you\u2019ll need to enter their full name, the role you want to assign to them and their email address.<\/span><\/li>\n<li><span class=\"ne-text\">The user will receive an invitation to sign up to your account. They will be required to verify who they are by submitting their identity documentation before they have access to the account. <\/span><\/li>\n<li><span class=\"ne-text\">The new user will be shown in the \u201cPeople\u201d section of \u201cMy team\u201d <\/span><\/li>\n<\/ol>\n<\/div>\n<\/div>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                        <\/div>\n    <\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7adb61a elementor-widget elementor-widget-elementskit-button\" data-id=\"7adb61a\" data-element_type=\"widget\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.worldfirst.com\/global\/help-center\/faqs\/account-security-and-user-management\/\" class=\"elementskit-btn  whitespace--normal\" >\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\tExplore More &gt;\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n        <\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-20f04f5 e-flex e-con-boxed e-con e-parent\" data-id=\"20f04f5\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b138156 e-flex e-con-boxed e-con e-parent\" data-id=\"b138156\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f6ca5c2 elementor-widget elementor-widget-spacer\" data-id=\"f6ca5c2\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b199d64 e-flex e-con-boxed e-con e-parent\" data-id=\"b199d64\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f5c3fd2 e-con-full e-flex e-con e-child\" data-id=\"f5c3fd2\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-366d62e elementor-widget elementor-widget-heading\" data-id=\"366d62e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Get in touch<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e2027b elementor-widget elementor-widget-text-editor\" data-id=\"1e2027b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 15-07-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>If you need to speak to the WorldFirst team, you can email or call to get in touch.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e38b82 elementor-widget elementor-widget-button\" data-id=\"3e38b82\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.worldfirst.com\/global\/help-support\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Hi, we are here to help User Guides FAQs FAQs User Guides Onboarding 1 Onboarding Requirements Explore More Account Management 1 How do I download account statements? Explore More FX Trades 1 How do I make an FX trade? Explore More Receiving Payments 13 How do I receive money from Amazon? What is a Receiving [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.2 (Yoast SEO v24.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Help Center | WorldFirst Global<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.worldfirst.com\/global\/help-center\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Help Center\" \/>\n<meta property=\"og:description\" content=\"Hi, we are here to help User Guides FAQs FAQs User Guides Onboarding 1 Onboarding Requirements Explore More Account Management 1 How do I download account statements? 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