{"id":31365,"date":"2024-10-14T03:46:15","date_gmt":"2024-10-14T03:46:15","guid":{"rendered":"http:\/\/anja"},"modified":"2024-11-06T03:44:00","modified_gmt":"2024-11-06T03:44:00","slug":"sending-money-with-worldfirst","status":"publish","type":"docs","link":"https:\/\/www.worldfirst.com\/nz\/help-center\/faqs\/sending-money-with-worldfirst\/","title":{"rendered":"Sending money with WorldFirst"},"content":{"rendered":"\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>How can I make payments to another WorldFirst account?<\/summary>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><span style=\"font-size: 16px;\">You can make free and instant payments to other WorldFirst customers. <\/span><\/p>\n\n\n\n<p><span style=\"font-size: 16px;\">In your World Account, <\/span><\/p>\n\n\n\n<ul><li><span style=\"font-size: 16px;\">Click <\/span><span style=\"font-size: 16px;\"><strong>&#8220;Payments&#8221;<\/strong><\/span><span style=\"font-size: 16px;\"> in the top navigation and select <\/span><span style=\"font-size: 16px;\"><strong>\u201cSend &amp; withdraw\u201d<\/strong><\/span><\/li><li><span style=\"font-size: 16px;\">Select <\/span><span style=\"font-size: 16px;\"><strong>\u201cSingle payee\u201d <\/strong><\/span><span style=\"font-size: 16px;\">and <\/span><span style=\"font-size: 16px;\"><strong>\u201cWorld Account\u201d<\/strong><\/span><span style=\"font-size: 16px;\">. Enter the payee\u2019s World Account receiving ID, including the prefix \u201cWF\u201d<\/span><\/li><li><span style=\"font-size: 16px;\">Enter the optional payment reference and click <\/span><span style=\"font-size: 16px;\"><strong>\u201cNext\u201d <\/strong><\/span><span style=\"font-size: 16px;\">button<\/span><\/li><li><span style=\"font-size: 16px;\">Choose your preferred payment currency, enter the payment amount, and click <\/span><span style=\"font-size: 16px;\"><strong>\u201cNext\u201d<\/strong><\/span><\/li><li><span style=\"font-size: 16px;\">To safeguard your account, payments can only be confirmed via two-factor authentication (2FA). Please review all your payment details and select <\/span><span style=\"font-size: 16px;\"><strong>\u201cSubmit\u201d<\/strong><\/span><\/li><li><span style=\"font-size: 16px;\">A confirmation screen will show that the payment has been made, and you can view payment details under your <\/span><span style=\"font-size: 16px;\"><strong>\u201cStatements\u201d<\/strong><\/span><span style=\"font-size: 16px;\"> tab in the main navigation<\/span><\/li><\/ul>\n<\/div>\n<\/div>\n<\/details>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-4 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>How do I transfer between different receiving accounts?<\/summary>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-3 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><span style=\"font-size: 16px;\">Funds received into receiving accounts are pooled into your balance of such currency. You can make conversions across your different balances by selecting the currency and amount that you want to &#8220;sell&#8221; and the currency that you want to &#8220;buy&#8221;. <\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>In which currency can I make a payment?<\/summary>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-5 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><span style=\"font-size: 16px;\">We currently support 92 payout currencies: AED, AUD, BGN, BHD, BWP, CAD, CHF, CNH, CZK, DKK, EUR, GBP, HKD, HUF, IDR, ILS, INR, JPY, KES, KRW, LKR, MAD, MUR, MXN, MYR, NOK, NZD, PHP, PKR, PLN, QAR, RON, SAR, SEK, SGD, THB, TRY, USD, VND, ZAR, ALL, BND, AOA, ARS, BAM, NPR, BMD, BOB, TWD, BSD, CRC, DJF, DOP, FJD, GEL, GNF, GTQ, HTG, KHR, LAK, LBP, MNT, MVR, NIO, PGK, PYG, SBD, SCR, SRD, TOP, TZS, UGX, XAF, UYU, XPF, RSD, AMD, BIF, CDF, CVE, GYD, KGS, LRD, LSL, LYD, GHS, NGN, IQD, JOD, OMR, KZT, ZMW <\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-8 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>How long will my payments take?<\/summary>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-7 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><span style=\"font-size: 16px;\">The speed at which your payments are made depends on several factors, such as the currency of your outgoing payments, the payee\u2019s bank and country, and the size of the transaction. <\/span><\/p>\n\n\n\n<p><span style=\"font-size: 16px;\">The following currency and country combinations are usually processed within one business day:<\/span><\/p>\n\n\n\n<ul><li><span style=\"font-size: 16px;\">EUR to Europe<\/span><\/li><li><span style=\"font-size: 16px;\">GBP to the UK<\/span><\/li><li><span style=\"font-size: 16px;\">USD to USA<\/span><\/li><li><span style=\"font-size: 16px;\">SGD to Singapore<\/span><\/li><li><span style=\"font-size: 16px;\">HKD\/USD to Hong Kong<\/span><\/li><li><span style=\"font-size: 16px;\">AUD to Australia<\/span><\/li><li><span style=\"font-size: 16px;\">NZD to New Zealand<\/span><\/li><\/ul>\n\n\n\n<p><span style=\"font-size: 16px;\">For currency\/country combinations other than the above list, please allow 1-2 additional business days. However, in some cases it may happen that the beneficiary&#8217;s bank needs an extra business day to credit the amount to the beneficiary&#8217;s account. For specific currency timelines, please contact us.<\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-10 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>Which payee details do I need to transfer money?<\/summary>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-9 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><span style=\"font-size: 16px;\">When you enter a payee on the portal, you will be asked to enter relevant information, depending on the currency of the payment and the country of the beneficiary. Here are some examples: <\/span><\/p>\n\n\n\n<ul><li><span style=\"font-size: 16px;\">Europe &#8211; IBAN and SWIFT<\/span><\/li><li><span style=\"font-size: 16px;\">Australia &#8211; account number and SWIFT or BSB code<\/span><\/li><li><span style=\"font-size: 16px;\">New Zealand &#8211; account number, and 6-digit bank code and SWIFT<\/span><\/li><li><span style=\"font-size: 16px;\">US &#8211; account number, and ABA routing number or SWIFT<\/span><\/li><li><span style=\"font-size: 16px;\">UK &#8211; account number and sort code or SWIFT and IBAN<\/span><\/li><li><span style=\"font-size: 16px;\">India &#8211; account number, SWIFT and IFSC number, reason for transfer<\/span><\/li><li><span style=\"font-size: 16px;\">China &#8211; account number, SWIFT<\/span><\/li><li><span style=\"font-size: 16px;\">Mexico &#8211; account number, 18 digit Clable and SWIFT<\/span><\/li><li><span style=\"font-size: 16px;\">Singapore &#8211; account number and SWIFT<\/span><\/li><li><span style=\"font-size: 16px;\">Japan &#8211; account number and SWIFT<\/span><\/li><li><span style=\"font-size: 16px;\">UAE &#8211; IBAN and SWIFT<\/span><\/li><\/ul>\n<\/div>\n<\/div>\n<\/details>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-12 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>How does my payment appear on my payee&#8217;s account?<\/summary>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-11 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><span style=\"font-size: 16px;\">Because we are making the payment on your behalf, the transfer will appear in the payee\u2019s account with either your name\/company, WorldFirst, or one of WorldFirst&#8217;s payment partners. <\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-14 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>How can I cancel a payment?<\/summary>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-13 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><span style=\"font-size: 16px;\">If you have scheduled a payment in the future, you may cancel it at any point before your scheduled payment date. <\/span><\/p>\n\n\n\n<p><span style=\"font-size: 16px;\">You&#8217;ll need to cancel your payment at least one day before the date it was scheduled to be sent. <br>To do this, follow these simple steps: <\/span><\/p>\n\n\n\n<p><span style=\"font-size: 16px;\">In your World Account,  <\/span><\/p>\n\n\n\n<ul><li><span style=\"font-size: 16px;\">Click <\/span><span style=\"font-size: 16px;\"><strong>&#8220;Payments&#8221;<\/strong><\/span><span style=\"font-size: 16px;\"> in the top navigation<\/span><\/li><li><span style=\"font-size: 16px;\">On Payments page, select <\/span><span style=\"font-size: 16px;\"><strong>&#8220;Transaction management&#8221;<\/strong><\/span><\/li><li><span style=\"font-size: 16px;\">Select <\/span><span style=\"font-size: 16px;\"><strong>&#8220;Pending payments&#8221;<\/strong><\/span><\/li><li><span style=\"font-size: 16px;\">Select on the payment with status <\/span><span style=\"font-size: 16px;\"><strong>&#8220;Pending&#8221;<\/strong><\/span><\/li><li><span style=\"font-size: 16px;\">Click <\/span><span style=\"font-size: 16px;\"><strong>&#8220;Cancel&#8221;<\/strong><\/span><span style=\"font-size: 16px;\"> under <\/span><span style=\"font-size: 16px;\"><strong>&#8220;Actions&#8221;<\/strong><\/span><\/li><\/ul>\n<\/div>\n<\/div>\n<\/details>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-16 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>What should I do if my payee details are incorrect?<\/summary>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-15 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><span style=\"font-size: 16px;\">If the account number, name, address, or payment reference you entered are incorrect and the payment has not yet been processed by us, you can still cancel your payment.  <\/span><\/p>\n\n\n\n<p><span style=\"font-size: 16px;\">If the payment has already been processed by us, we may be able to request a change from the beneficiary&#8217;s bank, although in some cases we may have to wait for the funds to be returned before we can process the payment again. <\/span><\/p>\n\n\n\n<p><span style=\"font-size: 16px;\">This depends on the currency, bank, destination and payment method. For more information, please contact our customer service. <\/span><\/p>\n\n\n\n<p><span style=\"font-size: 16px;\">If the payment has been sent to the wrong bank (because your beneficiary has entered the wrong SWIFT, BIC or national bank code), the only option is to wait for the money to be refunded or to request the payment to the wrong destination. <\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-18 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>How can I make multiple payments at once?<\/summary>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-17 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><span style=\"font-size: 16px;\">When you make payments, you can select up to 25 payees at once if the payees were already added and verified. If you have more than 25 payees, you can upload an excel file indicating the payees&#8217; friendly names and payment amounts. You can make up to 200 payments in the same currency at once. <\/span><\/p>\n\n\n\n<p><span style=\"font-size: 16px;\">If those payees were not already in the system, you can also add them in batches by uploading an Excel sheet. For detailed steps, please refer to our &#8216;<\/span><a href=\"https:\/\/www.worldfirst.com\/nz\/help-center\/making-payments\/make-multiple-payments-at-once\/\"><span style=\"font-size: 16px;\">Making Multiple Payments<\/span><\/a><span style=\"font-size: 16px;\">&#8216; guide.<\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-20 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>When will my payments go out to my payee?<\/summary>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-19 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><span style=\"font-size: 16px;\">We&#8217;ll make the payment to your payee on the date you have selected at the point of booking your payment. Your payee might not be able to access funds straight away as their bank might take some time to clear these for them. <\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-22 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>Can I make same-day payments?<\/summary>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-21 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><span style=\"font-size: 16px;\">Yes. To make a same-day outgoing payment in EUR, USD or GBP, you will need to have your cleared funds with us by the times given below (in local UK time) <\/span><\/p>\n\n\n\n<ul><li><span style=\"font-size: 16px;\">EUR payments: 13:00<\/span><\/li><li><span style=\"font-size: 16px;\">GBP payments: 14:00<\/span><\/li><li><span style=\"font-size: 16px;\">USD payments: 14:00<\/span><\/li><\/ul>\n\n\n\n<p><span style=\"font-size: 16px;\">If we receive your funds after these times, we will still try our best to make your payment for you on the same day, although will not be able to guarantee this. If you miss these cut off times, please account for the payment to be made on the next business day. <\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-24 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>What is an automatic transfer?<\/summary>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-23 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><span style=\"font-size: 16px;\">Automatic transfers are rules that you can set on your World Account portal to schedule payments.  <\/span><\/p>\n\n\n\n<p><span style=\"font-size: 16px;\">For example, you can set up an automatic transfer to pay a specific payee every month, or you could set up a rule to withdraw funds from your World Account to your external bank account when your World Account balance gets to a certain amount.  <\/span><\/p>\n\n\n\n<p><span style=\"font-size: 16px;\">In your World Account,   <\/span><\/p>\n\n\n\n<ul><li><span style=\"font-size: 16px;\">Click <\/span><span style=\"font-size: 16px;\"><strong>&#8220;Payments&#8221; <\/strong><\/span><span style=\"font-size: 16px;\">on the top navigation<\/span><\/li><li><span style=\"font-size: 16px;\">Click <\/span><span style=\"font-size: 16px;\"><strong>&#8220;Automatic transfers&#8221;<\/strong><\/span><span style=\"font-size: 16px;\"> on the Payments page <\/span><\/li><\/ul>\n\n\n\n<p><span style=\"font-size: 16px;\">Please refer to our &#8216;<\/span><a href=\"https:\/\/www.worldfirst.com\/nz\/help-center\/making-payments\/make-automatic-payments\/\" target=\"\" rel=\"noopener\"><span style=\"font-size: 16px;\">Make Automatic Payments<\/span><\/a><span style=\"font-size: 16px;\">&#8216; guide for detailed steps to make automatic transfer.<\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-26 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>Where can I find the status of my payment?<\/summary>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-25 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><span style=\"font-size: 16px;\">When you view your payments on the portal, you can also see their status.   <\/span><\/p>\n\n\n\n<p><span style=\"font-size: 16px;\">When you view your payments on the portal, you can also see their status.   <\/span><\/p>\n\n\n\n<p><span style=\"font-size: 16px;\">In your World Account,   <\/span><\/p>\n\n\n\n<ul><li><span style=\"font-size: 16px;\">Click <\/span><span style=\"font-size: 16px;\"><strong>\u201cPayments\u201d<\/strong><\/span><span style=\"font-size: 16px;\"> on the top navigation<\/span><\/li><li><span style=\"font-size: 16px;\">Click <\/span><span style=\"font-size: 16px;\"><strong>\u201cTransaction management\u201d<\/strong><\/span><span style=\"font-size: 16px;\"> on the Payments page<\/span><\/li><li><span style=\"font-size: 16px;\">Click <\/span><span style=\"font-size: 16px;\"><strong>\u201cPending payments\u201d<\/strong><\/span><span style=\"font-size: 16px;\"> to see all payments due to be sent from your World Account<\/span><\/li><\/ul>\n<\/div>\n<\/div>\n<\/details>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-28 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>Can I schedule a future payment?<\/summary>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-27 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><span style=\"font-size: 16px;\">Yes. There are many ways to schedule a future payment.   <\/span><\/p>\n\n\n\n<p><span style=\"font-size: 16px;\">If you want to schedule a single payment for a future date, make a payment and select a future date. The date you set will be when the payment must be made.  <\/span><\/p>\n\n\n\n<p><span style=\"font-size: 16px;\">If you&#8217;d like to schedule multiple recurring payments, head to the \u201cAutomatic payments\u201d section. Here you can set payments on a daily, weekly, monthly or quarterly basis, and you can also choose a fixed amount that you want to pay each time.  <\/span><\/p>\n\n\n\n<p><span style=\"font-size: 16px;\">You can also schedule a payment of your whole balance in a currency when a minimum amount has been reached. If the minimum amount hasn&#8217;t been reached on the payment date, the payment won&#8217;t be issued and will be checked again on the next payment date.  <\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-30 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>What happens if my funds don&#8217;t arrive?<\/summary>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-29 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><span style=\"font-size: 16px;\">This is not a common situation. If your funds don&#8217;t arrive within the expected time, please let us know as soon as possible so that we can set up an investigation with our bank. We\u2019ll keep you updated throughout.   <\/span><\/p>\n\n\n\n<p><span style=\"font-size: 16px;\">We can also initiate a non-receipt investigation (trace) if funds haven\u2019t reached the payee in the expected time.<\/span><\/p>\n\n\n\n<p><span style=\"font-size: 16px;\">To help in the first instance, here are some of the most common reasons for fund delays:  <\/span><\/p>\n\n\n\n<ul><li><span style=\"font-size: 16px;\">Further information request: our banks and\/or their banking partners may request more information on a payment. Once they\u2019re happy with the additional detail, the funds will be released<\/span><\/li><li><span style=\"font-size: 16px;\">Incorrect details: before launching a trace on your payment, it\u2019s a good idea to check the payment details with your payee. If any details aren\u2019t right, correcting them is often the best first step<\/span><\/li><li><span style=\"font-size: 16px;\">Value date: some currencies won\u2019t arrive with the payee on the same day as we make the payment. Your account manager can give you more information about this<\/span><\/li><\/ul>\n\n\n\n<p><span style=\"font-size: 16px;\">It&#8217;s also good to know that for most of our payments, you can request a copy of the outbound payment message sent to your beneficiary\u2019s (payee) bank. This will contain all their details that you confirmed for the payment.  <\/span><\/p>\n\n\n\n<p><span style=\"font-size: 16px;\">These details will give the beneficiary\u2019s bank an opportunity to verify the payment against their own records. <\/span><\/p>\n\n\n\n<p><span style=\"font-size: 16px;\">For further help or support, please contact us. <\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-32 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>What if I want a payment to be returned?<\/summary>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-31 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><span style=\"font-size: 16px;\">WorldFirst can initiate a payment recall on a &#8220;best endeavour&#8221; basis, if you need funds returned. Get in touch with your account manager to see what\u2019s possible.    <\/span><\/p>\n\n\n\n<p><span style=\"font-size: 16px;\">Please note, your payee may need to authorise the return of the payment, so it\u2019s essential to let them know their role for this happen.   <\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-34 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>What happens if I&#8217;ve provided the wrong payment details?<\/summary>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-33 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><span style=\"font-size: 16px;\">If you&#8217;ve provided the wrong account number, name, address or payment reference and you let us know before the payment is processed on our side, we may be able to change the details for you.    <\/span><\/p>\n\n\n\n<p><span style=\"font-size: 16px;\">In cases where we&#8217;ve already processed the payment, we may be able to issue an amendment request to the payee bank. In some instances, though, we may have to wait for the funds to be returned in order to reprocess the payment.    <\/span><\/p>\n\n\n\n<p><span style=\"font-size: 16px;\">The course of action will be determined by the currency, bank or destination, so we recommend speaking with your account manager to find out more.    <\/span><\/p>\n\n\n\n<p><span style=\"font-size: 16px;\">If a payment has been made to the wrong bank (i.e. your beneficiary provided the wrong SWIFT BIC or sort code), our only options are to wait for a return of the funds or to recall the payment from the wrong destination.    <\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":30,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[36],"doc_tag":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin 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