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WorldFirst Prize Draw Promotion
Terms and Conditions
These terms and conditions (these “Terms and Conditions”) govern the Promotion (as defined below). By participating in the Promotion, each Participant (as defined below) accepts these Terms and Conditions and agrees to comply with them.
1. Definitions and Interpretation
In these Terms and Conditions, the following words and expressions shall have the following meanings:
1.1 “Eligible Country” means Singapore;
1.2 “Eligible Transactions” means any e-commerce and business logistics, digital marketing, travel and entertainment, software subscription (SaaS) transactions with a third-party vendor or a service provider permitted by WorldFirst, payment of which is made online through the World Card of the Participant, but excluding Excluded Transactions;
1.3 “Excluded Transactions” means transactions as listed in https://www.worldfirst.com/sg/legal/world-card-cashback-exclude-mcc-list/, which may be amended by WorldFirst from time to time and without prior notice;
1.4 “Promotion” shall have the meaning given to such term in clause 2;
1.5 “Promotion Period” shall have the meaning given to such term in clause 3;
1.6 “Promotion Privacy Notice” means the WorldFirst Prize Draw Promotion Privacy Notice issued by WorldFirst in connection with the Promotion;
1.7 “Reward Criteria” shall have the meaning given to such term in clause 4.1;
1.8 “Tickets” means a pair of game tickets to a Tottenham Hotspur F.C. football match and includes a pair of return economy class flight tickets to the United Kingdom from the home country of the relevant Ticket Winner;
1.9 “Ticket Winner” means each Participant that wins the Tickets pursuant to the Promotion;
1.10 “WorldFirst” means Alipay Merchant Services Pte. Ltd.;
1.11 “World Account” means the WorldFirst World Account, as provided by WorldFirst;
1.12 “World Account Terms” means the prevailing terms and conditions, including the relevant privacy policy, governing the World Account service provided by WorldFirst; and
1.13 “World Card” means the World Card issued by WorldFirst to a World Account user to be used for payment of Eligible Transactions;
1.14 “World Card Terms” means the prevailing terms and conditions, including the relevant privacy policy, governing the World Card between you and WorldFirst;
1.15 “Prize Draw” shall have the meaning given to such term in clause 4.1.
2. Description of the Promotion
During the Promotion Period, an existing WorldFirst customer (a “Participant”) who is registered in the Eligible Country and satisfies the Reward Criteria may be eligible to enter into a prize draw for a chance to win the Tickets (the “Promotion”).
3. Promotion Period
The Promotion period begins at 00:00:01 (Singapore time) on 1 December 2024 and ends at 23:59:59 (Singapore time) on 17 January 2025 (the “Promotion Period”).
4. Reward Criteria
4.1 A Participant may be eligible to an entry in the prize draw to win the Tickets (the “Prize Draw”) provided such Participant:
4.1.1 successfully applied for one or more World Card(s); and
4.1.2 successfully makes a payment of Eligible Transactions using World Card(s) during the Promotion Period, with the aggregate amount meeting the threshold set out in table 1 below (or an equivalent amount in another currency).
Table 1
| Amount spent on World Card during the Promotion Period | Entr(ies) into Prize Draw |
|---|---|
| First SGD 2,000 worth of Eligible Transactions |
1 entry |
| Every subsequent SGD 20,000 worth of Eligible Transactions |
+1 additional entry |
(such requirements together, being the “Reward Criteria”).
4.2 A Participant will receive one (1) entry for the first SGD2,000 worth of Eligible Transactions made using World Card(s) during the Promotion Period. For every additional SGD20,000 worth of Eligible Transactions made using World Card(s), the Participant will receive one (1) additional entry.
5. Prizes
5.1 If a Participant wins the Tickets in the Prize Draw, such Participant will need to take further steps to claim the Tickets, as described in clause 6.
5.2 Tickets are subject to availability.
5.3 The Tickets are not transferable or exchangeable and cannot be sold or redeemed for cash, monetary value or for any other form of compensation.
5.4 If for any reason a Ticket is not available, WorldFirst reserves the right, at its sole discretion, to substitute that Ticket for another of equal or greater value.
5.5 If a Participant closes its World Account or its World Account is suspended or restricted by WorldFirst in the period between the Participant (i) entering the Prize Draw and (ii) receiving the Tickets, such Participant will no longer be eligible to receive the Tickets.
5.6 WorldFirst reserves the right, in its sole discretion, to refuse a Participant’s claim for Tickets, to disqualify them from the Promotion, and/or to claim back any Tickets awarded to such Participant, if it has reasonable grounds to believe that the relevant Participant has:
5.6.1 breached these Terms and Conditions or any applicable laws or regulations;
5.6.2 engaged in (or is involved in) fraud, attempted fraud or any other illegal or illegitimate activity);
5.6.3 failed to comply with instructions of WorldFirst or any other relevant person or body;
5.6.4 made any misrepresentations (negligently or fraudulently);
5.6.5 abused the Promotion in any way;
5.6.6 acted in a manner that is abusive, dangerous or anti-social or that causes a nuisance; and/or
5.6.7 engaged in any illegal or criminal activity in connection with the Promotion,
or where WorldFirst has knowledge of subsequent events which would mean that the Participant would not have been entitled to participate in the Promotion.
5.7 Save where to the extent provided in these Terms and Conditions, each Ticket Winner shall be solely responsible for their travel arrangements to the United Kingdom (including any visa application, if required) for the Tottenham Hotspur F.C. football match and no assistance whatsoever will be provided by WorldFirst in connection with this. In the event that the Ticket Winner is unable to attend the Tottenham Hotspur F.C. football match for any reason, WorldFirst will not (i) replace, substitute or transfer the relevant Tickets and/or (ii) reimburse any expenses incurred by the Participant in connection with the Tickets or compensate the Participant in any way. Each Ticket will be invalidated automatically when it expires on the date stated on the Ticket.
5.8 Any costs incurred by a Participant incidental to the Tickets are the responsibility of the Participant and not WorldFirst. For the avoidance of doubt, the Tickets does not include:
5.8.1 transportation, including to and from airports, within the home country of the Ticket Winner or within the United Kingdom;
5.8.2 travel insurance; or
5.8.3 the reimbursement of any costs and expenses (including but not limited to expenses incurred in connection with visa applications, accommodation, travel taxes, food and beverages and other events or activities).
5.9 WorldFirst shall not be liable for any mishaps, injuries or accidents that occur in the course of the delivery or usage of the Tickets by a Participant.
5.10 Each Ticket Winner agrees not to:
5.10.1 resell, transfer, or offer to resell or transfer any Ticket;
5.10.2 use the Tickets for any promotional, advertising, fundraising or any other similar commercial or non-commercial purpose; and/or
5.10.3 use the Tickets as a prize (or part of a prize) in any contest, competition, (promotional) game of chance, lottery or sweepstake.
6. How Winners are Chosen and How to Claim the Tickets
6.1 Two (2) eligible Participants will be chosen at random from all valid entries at the end of the Promotion Period as the Ticket Winner.
6.2 Participants will be informed if they have won the Tickets via email or notification through WorldFirst portal within seven (7) days following the end of the Promotion Period and provided with information as to how to claim the Tickets.
6.3 To be eligible to claim the Tickets, Participants must pass WorldFirst’s internal verification review including, but not limited to, anti-money laundering checks and sanctions screening.
6.4 It is the responsibility of each Ticket Winner to successfully complete all of the steps required to claim the Tickets. WorldFirst will not be liable for any Ticket Winner failing to claim the Tickets.
6.5 If a Ticket Winner does not provide information requested by WorldFirst or follow any instructions received from WorldFirst within 72 hours of winning a Ticket, WorldFirst may disqualify such Ticket Winner from the Promotion and the relevant Tickets may be won by another eligible Participant.
7. Liability
7.1 To the fullest extent permitted by applicable law, under no circumstances will WorldFirst or any of its affiliates be liable under any theory of tort, contract, strict liability or other legal or equitable theory for lost profits, indirect, incidental, special, consequential, exemplary, or punitive damages, each of which is excluded by agreement of WorldFirst and each Participant regardless of whether such damages were foreseeable or whether WorldFirst or any person has been advised of the possibility of such damages. Notwithstanding anything in these Terms to the contrary, WorldFirst’s cumulative liability, including for claims, expenses, damages or indemnity obligations under or in connection with its obligations under these terms and conditions, will not exceed USD$500,000. In no event shall WorldFirst, its affiliates, agents, representatives, directors, officers, or employees be liable for any act or omission resulting from circumstance beyond their reasonable control. To the fullest extent permitted by applicable law, each Participant hereby waives any and all rights to bring any claim or action related to this Promotion beyond one (1) year from the first occurrence of the act, event, condition or omission on which such claim or action is based.
7.2 It is the responsibility of each WorldFirst customer to ensure that only authorised individuals are able to participate in the Promotion on its behalf. WorldFirst shall have no liability in connection with participation in the Promotion by anyone that is not authorised by the relevant WorldFirst customer.
8. Data Protection
WorldFirst will use the personal information provided by Participants only for the administration of the Promotion. Each Participant acknowledges that WorldFirst may pass such information to its agents and/or employees solely for the purposes of administering the Promotion. Participants’ personal details will at all times be kept confidential and in accordance with applicable data protection legislation and the Promotion Privacy Notice.
9. Further Terms
9.1 WorldFirst reserves the right to, in its sole discretion, determine and/or decide all matters relating to or arising in connection with the Promotion and/or these Terms and Conditions without prior notice. Any such determination and/or decision will be final and
9.2 To the extent permitted by applicable law, WorldFirst reserves the right to amend the terms of the Promotion and these Terms and Conditions, and/or to suspend or cancel the Promotion at any time, without liability. WorldFirst reserves the right to change or withdraw any Ticket for any reason in its sole discretion. WorldFirst also reserves the right to extend the Promotion Period and these Terms and Conditions shall apply to any such extended Promotion Period. Any amendments to the Promotion will be published on the Promotion webpage and/or notified to WordFirst customers in an appropriate manner. Following any change or amendment to these Terms and Conditions, a Participant’s continued participation in the Promotion constitutes its acceptance of the amended Terms and Conditions and the Promotion, as amended.
9.3 Each Participant warrants that:
9.3.1 it is able to participate in the Promotion according to applicable laws and regulations;
9.3.2 to the best of its knowledge, all information disclosed by it to WorldFirst is complete, true and accurate; and
9.3.3 it will not use the Promotion in any way that WorldFirst (in its sole and absolute discretion) considers to be unreasonable, unethical, excessive, or in bad faith, or in any way that breaches any applicable law or regulation, or is unlawful, fraudulent, or wrongful, or has any unlawful, fraudulent or wrongful purpose or effect.
9.4 Participants shall bear all expenses arising from and/or in connection with participating in the Promotion. Any and all applicable taxes or duties payable in relation to the Promotion shall be the responsibility of the relevant Participant.
9.5 Employees (including part-time employees and contractors) of WorldFirst, including affiliates, agents and immediate family members and/or those living in the same household of such employees, are not eligible to enter the Promotion.
9.6 If there is a discrepancy between these Terms and Conditions and any promotional material published in connection with the Promotion, these Terms and Conditions will prevail.
9.7 Should WorldFirst determine that, during the Promotion Period, a Participant is not eligible to participate in the Promotion for any reason (including but not limited to such Participant breaching these Terms and Conditions or any applicable laws or regulations, improperly using information relating to the Promotion, or engaging in (or being involved in) fraud, attempted fraud or any other illegal or illegitimate activity), or where WorldFirst has knowledge of subsequent events which would mean that the Participant would not have been entitled to participate in the Promotion, WorldFirst has the right to disqualify such Participant from the Promotion without liability. WorldFirst further reserves the right to claw back the value of a Prize or to deduct the value of a Prize from the balance of the relevant Participant’s World Account.
9.8 If a provision of these Terms and Conditions is held to be illegal, unenforceable or invalid, then it shall be modified to the minimum extent necessary to make it enforceable, unless that modification is not permitted by law, in which case that provision will be disregarded. The rest of these Terms and Conditions will continue in full effect.
9.9 These Terms and Conditions are made for the benefit of Participants and WorldFirst and are not intended to benefit any third party or be enforceable by any third party.
9.10 The World Account Terms and the World Card Terms shall apply to each Participant and are to be read together with these Terms and Conditions. In the event of any conflict or inconsistency between these Terms and Conditions, and any of the World Account Terms or World Card Terms, these Terms and Conditions shall prevail only to the extent of matters relating to the Promotion.
9.11 While all information herein is believed to be correct and reliable at the time of publishing, WorldFirst makes no representation or warranty, whether expressed or implied, and accepts no responsibility or reliability, as to its completeness or accuracy.
9.12 All tradenames, trademarks, logos and brand names are the property of their respective owners.
9.13 In the event that the Promotion (i) is stopped by order of an applicable government agency, (ii) must be suspended due to server or network attack or system failure or (iii) is stopped by any circumstances beyond WorldFirst’s control, such event shall be regarded as a force majeure event and WorldFirst shall not be held liable for any consequential damage, loss or claim.
10. Governing Law and Arbitration
10.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of Singapore.
10.2 Any dispute arising out of or in connection with these Terms and Conditions and/or the Promotion, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with the Arbitration Rules of the SIAC (SIAC Rules) for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Singapore. The language to be used in the arbitral proceedings shall be English.
11. Contact Us
If you have any questions or complaints, please call WorldFirst on +65 6805 4380. Lines are open from 9:00 am to 6:00 pm on Monday to Thursday and 9:00 am to 5:00 pm on Friday (Singapore time). Alternatively, you can email WorldFirst at [email protected]. WorldFirst’s registered address is 128 Beach Road, #20-01, Guoco Midtown Office, Singapore 189773.
