{"id":39701,"date":"2024-10-14T07:37:24","date_gmt":"2024-10-14T07:37:24","guid":{"rendered":"http:\/\/anja"},"modified":"2025-02-13T03:38:02","modified_gmt":"2025-02-13T03:38:02","slug":"receiving-money-with-worldfirst","status":"publish","type":"docs","link":"https:\/\/www.worldfirst.com\/sg\/help-center\/faqs\/receiving-money-with-worldfirst\/","title":{"rendered":"Receiving money with WorldFirst"},"content":{"rendered":"\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>What is a Receiving Account and how is it different from a currency account?<\/summary>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><span style=\"font-size: 16px;\">Receiving accounts allow your business to receive payments from marketplaces and businesses globally by providing them with your account details. You&#8217;ll be able to receive funds into your World Account via bank transfer.<\/span><\/p>\n\n\n\n<p><span style=\"font-size: 16px;\">You can open 20 receiving accounts and collect funds in the following currencies: USD, CAD, CNH, HKD, SGD, GBP, EUR, AUD, NZD, JPY, AED, CHF, CZK, SAR, MXN, PLN, SEK, ZAR, THB (non-Thailand users only) and MYR (the currencies supported is subject to where you&#8217;re registered).<\/span><\/p>\n\n\n\n<p><span style=\"font-size: 16px;\">Your currency account is the pooled balance of all your receiving accounts. For example, if you receive 100 GBP into one receiving account and 100 GBP into another, your total GBP currency account balance will be 200 GBP. <\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-4 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>Who can I receive payments from with Receiving Accounts?<\/summary>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-3 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><span style=\"font-size: 16px;\">You can receive payments from several sources, such as:<\/span><\/p>\n\n\n\n<ul><li><span style=\"font-size: 16px;\">Online marketplaces, such as Amazon, etc<\/span><\/li><li><span style=\"font-size: 16px;\">Payment service providers, such as Stripe, etc <\/span><\/li><li><span style=\"font-size: 16px;\">Your company&#8217;s or your own bank account <\/span><\/li><li><span style=\"font-size: 16px;\">Other businesses or individuals&#8217; bank account <\/span><\/li><li><span style=\"font-size: 16px;\">Tax refunds <\/span><\/li><\/ul>\n\n\n\n<p><span style=\"font-size: 16px;\">As a sole proprietor, you can receive payments from approved marketplaces, tax authorities, and your own personal bank account.<\/span><\/p>\n\n\n\n<p><span style=\"font-size: 16px;\">If you&#8217;re a business, you may receive incoming payments from approved marketplaces &amp; payment services providers, your own personal bank account, other businesses or individuals, tax authorities, and other approved third-party sources that receive payments on behalf of your business.<\/span><\/p>\n\n\n\n<p><span style=\"font-size: 16px;\">We may from time to time request additional information from you before we can release a payment to your account to protect your account against fraud. You&#8217;ll need to provide supporting documents such as invoices or contracts.<\/span><\/p>\n\n\n\n<p><span style=\"font-size: 16px;\">Please contact us if you would like to receive other types or sources of funds, or if you have any questions.<\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>How can I top-up my WorldFirst Account?<\/summary>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-5 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><span style=\"font-size: 16px;\">You can top-up your World Account with funds from your own bank account to make FX conversions and payouts to another party abroad. As a UK business, you can also top-up your account in GBP via direct debit. Please note that the bank account must have the same owner as the WorldFirst account. For detailed steps, please follow the &#8216;<\/span><a href=\"https:\/\/www.worldfirst.com\/sg\/help-center\/receiving-payments\/top-up-a-world-account\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"font-size: 16px;\">How do I top-up my World Account<\/span><\/a><span style=\"font-size: 16px;\">&#8216; guide. <\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-8 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>What is a payer and how do I add a payer?<\/summary>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-7 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><span style=\"font-size: 16px;\">A payer is a person or company that is authorised to pay money into your Receiving Accounts. The payer can be your own account, your business account, or a third-party. You can add them as payers first to ensure that there are no delays when a payment is made. To do this, follow these simple steps:<\/span><\/p>\n\n\n\n<p><span style=\"font-size: 16px;\">In your World Account,<\/span><\/p>\n\n\n\n<ul><li><span style=\"font-size: 16px;\">Click <\/span><span style=\"font-size: 16px;\"><strong>&#8220;Collect&#8221;<\/strong><\/span><span style=\"font-size: 16px;\"> on the top navigation<\/span><\/li><li><span style=\"font-size: 16px;\">Select the &#8216;Payers&#8217; tab and click on <\/span><span style=\"font-size: 16px;\"><strong>&#8220;Add a payer&#8221;<\/strong><\/span><\/li><\/ul>\n<\/div>\n<\/div>\n<\/details>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-10 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>How can I receive funds from a third-party?<\/summary>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-9 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><span style=\"font-size: 16px;\">To protect the safety of your account, WorldFirst needs to perform additional verifications on incoming payments from third-party bank accounts. You&#8217;ll need to upload proof of income, such as invoice, purchase order, and contract to complete the verification. For step-by-step guide, please refer to <\/span><a href=\"https:\/\/www.worldfirst.com\/sg\/help-center\/receiving-payments\/third-party\/\"><span style=\"font-size: 16px;\">Receive funds from a third-party<\/span><\/a><span style=\"font-size: 16px;\">. <\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-12 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>Why am I being asked to provide more information about a payment I&#8217;ve received?<\/summary>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-11 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><span style=\"font-size: 16px;\">WorldFirst is sometimes required to carry out additional security checks and we may need additional information to protect your account. <\/span><\/p>\n\n\n\n<p><span style=\"font-size: 16px;\">You will need to log into your World Account and provide the additional documentation requested. Once submitted and verified, the payment will be cleared into your account within 1 business day. You&#8217;ll receive an email confirming that the payment has been received. <\/span><\/p>\n\n\n\n<p><span style=\"font-size: 16px;\">In your World Account, <\/span><\/p>\n\n\n\n<ul><li><span style=\"font-size: 16px;\">On the homepage you will see <\/span><span style=\"font-size: 16px;\"><strong>&#8220;Payment received&#8221;<\/strong><\/span><span style=\"font-size: 16px;\"> under <\/span><span style=\"font-size: 16px;\"><strong>&#8220;To do&#8221;<\/strong><\/span><\/li><li><span style=\"font-size: 16px;\">Click <\/span><span style=\"font-size: 16px;\"><strong>&#8220;Verify&#8221;<\/strong><\/span><span style=\"font-size: 16px;\"> and select the payment with the status <\/span><span style=\"font-size: 16px;\"><strong>&#8220;Awaiting verification&#8221;<\/strong><\/span><\/li><li><span style=\"font-size: 16px;\">Click <\/span><span style=\"font-size: 16px;\"><strong>&#8220;View&#8221; <\/strong><\/span><span style=\"font-size: 16px;\">under <\/span><span style=\"font-size: 16px;\"><strong>&#8220;Actions&#8221;<\/strong><\/span><span style=\"font-size: 16px;\"> and you&#8217;ll see the details of the payment you need to verify<\/span><\/li><\/ul>\n\n\n\n<p><span style=\"font-size: 16px;\">Your funds would remain as Unavailable if the information has not been supplied or yet to be assessed by WorldFirst. <\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-14 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>How do I collect funds from eCommerce marketplaces?<\/summary>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-13 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><span style=\"font-size: 16px;\">You can connect to over 100 global marketplaces and receive your sales income into your local currency accounts for free without the need of an overseas bank account. Please refer to our &#8216;<\/span><a href=\"https:\/\/www.worldfirst.com\/sg\/help-center\/receiving-payments\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"font-size: 16px;\">Receiving Payments<\/span><\/a><span style=\"font-size: 16px;\">&#8216; guide center for detailed steps to collect funds from major marketplaces. <\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-16 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>How do I generate an account verification letter?<\/summary>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-15 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><span style=\"font-size: 16px;\">When a merchant opens a new marketplace storefront or changes the bank account details linked to an existing storefront, marketplaces such as Amazon, Etsy often require proof of account ownership \u2013 such as a statement or account opening letter (often referred to as an <strong>&#8220;Account Verification Letter&#8221;<\/strong>). <\/span><\/p>\n\n\n\n<p><span style=\"font-size: 16px;\">In your World Account, <\/span><\/p>\n\n\n\n<ul><li><span style=\"font-size: 16px;\">Go to <\/span><span style=\"font-size: 16px;\"><strong>&#8220;Collection&#8221; <\/strong><\/span><\/li><li><span style=\"font-size: 16px;\">Click on <\/span><span style=\"font-size: 16px;\"><strong>&#8220;Manage accounts&#8221;<\/strong><\/span><span style=\"font-size: 16px;\"> on the top right corner<\/span><\/li><li><span style=\"font-size: 16px;\">You&#8217;ll see a list of Receiving Accounts you have opened <\/span><\/li><li><span style=\"font-size: 16px;\">Click on an account of the currency of your choice, and click on <\/span><span style=\"font-size: 16px;\"><strong>&#8220;Download proof of account&#8221;<\/strong><\/span><span style=\"font-size: 16px;\"> on the bottom <\/span><\/li><li><span style=\"font-size: 16px;\">Create your account verification letter by selecting your country\/region and confirming your registered\/trading address. Click <\/span><span style=\"font-size: 16px;\"><strong>&#8220;Create&#8221;<\/strong><\/span><\/li><li><span style=\"font-size: 16px;\">Your account verification letter will be available to download. To save a copy for your records, click \u201cDownload account verification letter\u201d button<\/span><\/li><li><span style=\"font-size: 16px;\">You can provide this letter to marketplaces such as Amazon<\/span><\/li><\/ul>\n<\/div>\n<\/div>\n<\/details>\n<\/div><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":30,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[59],"doc_tag":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.2 (Yoast SEO v24.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Receiving money with WorldFirst | WorldFirst SG<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.worldfirst.com\/sg\/help-center\/faqs\/receiving-money-with-worldfirst\/\" \/>\n<meta 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