{"id":41247,"date":"2024-11-25T02:56:59","date_gmt":"2024-11-25T02:56:59","guid":{"rendered":"http:\/\/anja"},"modified":"2025-01-06T06:42:02","modified_gmt":"2025-01-06T06:42:02","slug":"worldtrade","status":"publish","type":"docs","link":"https:\/\/www.worldfirst.com\/sg\/help-center\/faqs\/worldtrade\/","title":{"rendered":"Making secure B2B payments with WorldTrade"},"content":{"rendered":"\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>How can I use WorldTrade to source goods from China?<\/summary>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><span style=\"font-size: 16px;\">WorldTrade is a B2B payment and order management system that makes global sourcing easier, more cost-effective, and more transparent. With WorldTrade, you can enjoy real-time payments with credit and debit cards at affordable cost or with WorldFirst balance for free. Your funds are securely held in escrow until your orders are shipped. You can easily find the latest order and shipping statuses.<\/span><\/p>\n\n\n\n<p><span style=\"font-size: 16px;\">Any business who source goods from Chinese suppliers can benefit from WorldTrade. You can buy from nearly 1 million Chinese businesses who&#8217;re also WorldFirst users. However, we currently don&#8217;t support buyers from North Korea, Iran, Cuba, Syria, Crimea, Luhansk, Donetsk, Kherson, Zaphorizhia, Russia, Belarus, Myanmar, Zimbabwe, Israel, Palestine, and China Mainland.   Buyers with activated Zyla Accounts in the United States are also temporarily not supported. <\/span><\/p>\n\n\n\n<p><span style=\"font-size: 16px;\"><em>Please note that if you&#8217;re an existing WorldFirst user, WorldTrade will not be activated on your World Account until you have received a first order from your seller. <\/em><\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-4 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>How can I buy from suppliers with WorldTrade?<\/summary>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-3 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><span style=\"font-size: 16px;\">You can start transacting with WorldTrade globally in just 3 easy steps:<\/span><\/p>\n\n\n\n<ul><li><span style=\"font-size: 16px;\">You can send an order invite to your seller via email or contact your seller directly to send you an order <\/span><\/li><li><span style=\"font-size: 16px;\">Confirm order details and make the payment<\/span><\/li><li><span style=\"font-size: 16px;\">Receive your shipment and confirm delivery <\/span><\/li><\/ul>\n<\/div>\n<\/div>\n<\/details>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>How can I activate WorldTrade?<\/summary>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-5 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><span style=\"font-size: 16px;\">To activate WorldTrade, please ask your seller to send you an order. Once received, you will receive an email and be notified in your World Account.  <\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-8 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>How to register and log into WorldTrade as a buyer?<\/summary>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-7 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><span style=\"font-size: 16px;\">If you&#8217;re new to WorldFirst, it should prompt you to &#8220;Register now&#8221;. You can click on the tab to access the registration page. You&#8217;ll need to enter your account details such as your country\/region, account type, account name, login password, etc.<\/span><\/p>\n\n\n\n<p><span style=\"font-size: 16px;\">If you&#8217;re an existing user, you can log in to access your WorldFirst Account, and then click on &#8216;Order Management&#8217; under &#8216;WorldTrade&#8217; tab to view all your WorldTrade orders.<\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-10 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>How to get a WorldTrade order?<\/summary>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-9 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><span style=\"font-size: 16px;\">Option 1: You can ask your sellers to create the order for you. Just give them your email address, and you&#8217;ll receive your order details in your inbox shortly after.<\/span><\/p>\n\n\n\n<p><span style=\"font-size: 16px;\">Option 2: You can draft an order request with seller and product information from your end. After the confirmation from your seller, you&#8217;ll receive your final WorldTrade order based on your order request.<\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-12 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>How to pay for a WorldTrade order?<\/summary>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-11 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><span style=\"font-size: 16px;\">After reviewing order details, you can click on &#8216;Confirm and Pay&#8217; and direct to the Checkout page.<\/span><\/p>\n\n\n\n<p><span style=\"font-size: 16px;\">You can pay with either <strong>credit\/debit card<\/strong> or<\/span><span style=\"color: rgb(0, 0, 0); font-size: 16px;\"> your WorldFirst balance.<\/span><span style=\"font-size: 16px;\"> If you&#8217;re paying with a card, select <strong>&#8220;Add credit\/debit card&#8221;<\/strong> and fill in your card information. WorldTrade supports Mastercard, Visa, JCB, Discover, Diners Club, American Express for credit\/debit card payments, with a single transaction limit of up to 10,000 USD.<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/14\/2024\/10\/20241009083928377.webp\"><img decoding=\"async\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/14\/2024\/10\/20241009083928377.webp\" alt=\"\" class=\"wp-image-31841\" style=\"width:700px;box-shadow: 1px 1px 3px 3px #EEEEEE;\"\/><\/a><\/figure>\n\n\n\n<p><span style=\"font-size: 16px;\">If you&#8217;ve activated the World Account before, you can use the USD balance in your World Account to pay for the order; if you have not activated the World Account yet, you can click &#8220;Verify now&#8221; to start the verification process and open the World Account.<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/14\/2024\/10\/20241009084101865.webp\"><img decoding=\"async\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/14\/2024\/10\/20241009084101865.webp\" alt=\"\" class=\"wp-image-31842\" style=\"width:700px;box-shadow: 1px 1px 3px 3px #EEEEEE;\"\/><\/a><\/figure>\n\n\n\n<p><span style=\"font-size: 14px;\"><em>Note: If you&#8217;re based in the US and have a Zyla account, you will not be able to log in and pay with your balance at the moment. We apologize for any inconvenience caused. <\/em><\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-14 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>Does WorldTrade charge fees?<\/summary>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-13 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><span style=\"font-size: 16px;\">A service fee is charged for WorldTrade transactions (the &#8220;fee&#8221; refers to the service fee incurred at the time of payment). You can negotiate with the seller to determine who should bear the service fee and reach an agreement before seller drafts the order. <\/span><\/p>\n\n\n\n<p><span style=\"font-size: 14px;\"><em>Note: Your bank or card company may charge extra fees on international transactions, depending on your location. If you make a payment in a currency other than the stated payment currencies, your credit card issuer or bank may charge you a currency conversion fee or exchange processing fee. Please be aware that WorldTrade has no control over these charges. Should you have any questions, please contact your bank or credit card issuer for more information.<\/em><\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-16 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>Why did my WorldTrade payment fail?<\/summary>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-15 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"why-fail\">\n<p><span style=\"font-size: 16px;\">There are several reasons why a payment might fail, such as insufficient funds, credit card expiration, authorization failure, etc. If this happens, you can check the failure types in the &#8220;Payment history&#8221;, or you may contact your card issuer.<\/span><\/p>\n\n\n\n<p><span style=\"font-size: 16px;\">Sometimes transactions may also fail due to security issues. If you believe the transaction is secure and the card is valid for payments, you may provide following documents and WorldFirst will help you to solve the issue. <\/span><\/p>\n\n\n\n<ul><li><span style=\"font-size: 16px;\">WorldTrade order number.<\/span><\/li><li><span style=\"font-size: 16px;\">Proof of identity for the cardholder of the payment card (such as ID card, passport, or driver&#8217;s license, showing the full name and document validity period). <\/span><\/li><li><span style=\"font-size: 16px;\">Photos of the front and back of the credit cards with failed transactions, showing the first six and last four digits, expiration date, and cardholder&#8217;s name. <\/span><\/li><li><span style=\"font-size: 16px;\">(Optional) Any additional documents you believe can serve as transaction proof.<\/span><\/li><\/ul>\n\n\n\n<p><span style=\"font-size: 16px;\">Please send the mentioned documents to our customer service <\/span><span style=\"font-size: 16px;\"><em><strong>B2BHK@worldfirst.com.cn<\/strong><\/em><\/span><span style=\"font-size: 16px;\">. We will complete the review within 1 working day and inform you the result of the document review. We appreciate your understanding and cooperation.<\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-18 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>How to manage WorldTrade orders?<\/summary>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-17 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><span style=\"font-size: 16px;\">Find &#8220;World Trade &#8211; Order management&#8221; in the left navigation bar, here you can monitor ongoing transactions, pending payments, and shipped orders. <\/span><\/p>\n\n\n\n<p><span style=\"font-size: 16px;\">Once the seller has shipped the items, you can enter &#8220;Shipping plan&#8221; on the order details page to track delivery progress and view shipping details. Once the shipment arrives, you need to select &#8220;Confirm delivery&#8221; to finalize the order, then the order will show that the transaction is completed.<\/span><\/p>\n\n\n\n<p><span style=\"font-size: 14px;\"><em>Note: Depending on the shipping method, if you do not manually confirm delivery, the system will automatically confirm delivery at a certain time point after the seller completes the shipment:<\/em><\/span><\/p>\n\n\n\n<ul><li><span style=\"font-size: 14px;\"><em><strong>Sea freight<\/strong><\/em><\/span><span style=\"font-size: 14px;\"><em>: the system will automatically confirm delivery after <\/em><\/span><span style=\"font-size: 14px;\"><em><strong>60 <\/strong><\/em><\/span><span style=\"font-size: 14px;\"><em>natural days;<\/em><\/span><\/li><li><span style=\"font-size: 14px;\"><em><strong>Non sea freight<\/strong><\/em><\/span><span style=\"font-size: 14px;\"><em>: the system will automatically confirme delivery after <\/em><\/span><span style=\"font-size: 14px;\"><em><strong>30<\/strong><\/em><\/span><span style=\"font-size: 14px;\"><em> natural days.<\/em><\/span><\/li><\/ul>\n<\/div>\n<\/div>\n<\/details>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-20 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>How to check WorldTrade order shipping status?<\/summary>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-19 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><span style=\"font-size: 16px;\">Once an order is shipped, you can navigate to the order details page and track the shipment status through &#8216;Shipping plan&#8217;. Click &#8216;View&#8217; to check the documents uploaded by sellers. It is advisable to maintain communication with sellers for updates on the delivery progress.<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><a href=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/14\/2024\/10\/20241009085110882.webp\"><img decoding=\"async\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/14\/2024\/10\/20241009085110882-1024x350.webp\" alt=\"\" class=\"wp-image-31845\" style=\"width:700px;box-shadow: 1px 1px 3px 3px #EEEEEE;\"\/><\/a><\/figure>\n<\/div>\n<\/div>\n<\/details>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-22 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>How to check payment history?<\/summary>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-21 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><span style=\"font-size: 16px;\">To view your payment history, click on &#8220;Payment history&#8221;. This will navigate to the payment history page, where you can see a comprehensive list of all your payment records. On this page, you will find detailed information about each payment and refund, including dates, amounts, payment methods and the original payment account. This allows you to easily track and review all past payments made through your account.<\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-24 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>How to cancel a WorldTrade order\uff1f<\/summary>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-23 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><span style=\"font-size: 16px;\">Go to the order details page and select &#8216;Cancel order&#8217;. Only unpaid and unshipped orders can be cancelled. Both the seller and the buyer can cancel the order.<\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-26 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>How to get the refund of a WorldTrade order?<\/summary>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-25 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><span style=\"font-size: 16px;\">If you have reached an agreement with the seller, you may ask your seller to initiate the refund. Refunds are only supported for orders within 360 days from the successful payment date, and transaction service fees are currently non-refundable. <\/span><\/p>\n\n\n\n<p><span style=\"font-size: 16px;\">After a refund is successfully submitted, the funds are expected to be returned via your original payment method within 7 working days. The exact time depends on the policies and processing times of your financial institution. <\/span><\/p>\n\n\n\n<p><span style=\"font-size: 16px;\">Currently, we only support refunds for orders paid by credit card. We are working on upgrading our refund capabilities and appreciate your understanding.<\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-top is-layout-flex wp-container-core-columns-is-layout-28 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" style=\"font-size:20px;font-style:normal;font-weight:400\"><summary>How to get help on more questions on WorldTrade?<\/summary>\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-27 wp-block-columns-is-layout-flex\" style=\"background-color:#abb7c236\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><span style=\"font-size: 16px;\">Should you have any questions or concerns, please contact us via:<\/span><\/p><p><span style=\"font-size: 16px;\"> <\/span><a href=\"https:\/\/www.worldfirst.com\/th\/help-support\/contact-us\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-size: 16px;\">https:\/\/www.worldfirst.com\/uk\/help-support\/contact-us\/<\/span><\/a><span style=\"font-size: 16px;\"> <\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":30,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[59],"doc_tag":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.2 (Yoast SEO v24.3) - 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