As a cardholder, you can dispute a transaction for reasons including but not limited to:
- Suspected fraud / unauthorised / unrecognised transaction
- Product / services not received
- Product not as described
- Duplicate processing
To dispute a transaction, please contact your account manager or local service team. Our team will assist you through the dispute filing processm, which may require documents to illustrate the nature of the transaction. The card network may take 45 – 90 days to investigate the case and fully resolve a dispute.
