{"id":43284,"date":"2025-04-16T03:51:09","date_gmt":"2025-04-16T03:51:09","guid":{"rendered":"http:\/\/anja"},"modified":"2025-05-27T06:30:24","modified_gmt":"2025-05-27T06:30:24","slug":"worldtrade-buyer-user-guide","status":"publish","type":"docs","link":"https:\/\/www.worldfirst.com\/th\/help-center\/making-payments\/worldtrade-buyer-user-guide\/","title":{"rendered":"WorldTrade buyer user guide"},"content":{"rendered":"\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\" style=\"background-color:#8dd2fc3b\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p id=\"u7bed245f\">WorldTrade is a B2B payment and order management platform that enables wholesale buyers and sellers to complete sales in a more efficient, transparent, and cost-effective manner.<\/p>\n\n\n\n<p id=\"u7bed245f\">As a buyer, you can pay for your orders with credit\/debit cards at competitive rates or with your WorldFirst balance. You can get the latest statuses on your orders and your payments won&#8217;t be released to sellers until your orders are shipped.<\/p>\n\n\n\n<p id=\"u3fcbab3c\">Please note that as a WorldFirst user, WorldTrade will not be activated on your World Account until you have received your first order from your seller. To activate WorldTrade, please ask your seller to send you an order. Once received, you will get an email and be notified in your World Account.<\/p>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-paying-for-an-order\"><span style=\"color: rgb(0, 0, 0); font-size: 24px;text-transform:none\">Paying for an order<\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-step-1-retrieve-your-order\"><span style=\"color: rgb(225, 60, 57); font-size: 22px;\">|<\/span><span style=\"color: rgba(4, 15, 36, 0.85); font-size: 22px;text-transform:none\"> Step 1 &#8211;<\/span><span style=\"font-size: 22px;\"> <\/span><span style=\"color: rgb(0, 0, 0); font-size: 22px;text-transform:none\">Retrieve<\/span><span style=\"font-size: 22px;text-transform:none\"> your order<\/span><\/h3>\n\n\n\n<ul>\n<li>If you&#8217;re expecting an order from your seller, you&#8217;ll receive an order payment request on your email. Click on the link to view your order<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1722581473858-2b2cd1b1-d293-4b12-88cf-630a8eba10c8-1.webp\"><img decoding=\"async\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1722581473858-2b2cd1b1-d293-4b12-88cf-630a8eba10c8-1.webp\" alt=\"\" class=\"wp-image-42736\" style=\"width:700px;box-shadow: 1px 1px 3px 3px #EEEEEE;\"\/><\/a><\/figure>\n\n\n\n<ul>\n<li>You&#8217;ll then see a partially anonymized order details page\n<ul>\n<li>If you&#8217;re an existing WorldFirst user, you can sign in directly by clicking on <strong>\u201cLog in to WorldFirst\u201d<\/strong><\/li>\n\n\n\n<li>If you&#8217;re a new user, you can proceed to register<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1725348759693-2c7ea9c3-749a-46e1-a510-7f88b88fdcb2-1.webp\"><img decoding=\"async\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1725348759693-2c7ea9c3-749a-46e1-a510-7f88b88fdcb2-1.webp\" alt=\"\" class=\"wp-image-42737\" style=\"width:700px;box-shadow: 1px 1px 3px 3px #EEEEEE;\"\/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-step-2-activate-worldtrade-services\"><span style=\"color: rgb(225, 60, 57); font-size: 22px;\">|<\/span><span style=\"color: rgba(4, 15, 36, 0.85); font-size: 22px;\"> <\/span><span style=\"color: rgb(0, 0, 0); font-size: 22px;text-transform:none\">Step 2 &#8211; Activate WorldTrade services<\/span><\/h3>\n\n\n\n<ul>\n<li>If you&#8217;re new to WorldFirst, you can click on <strong>&#8220;Register now&#8221;<\/strong> to start the registration. Here you&#8217;ll need to enter your account details such as your country\/region, account type, account name, login password, etc<\/li>\n\n\n\n<li>Please read and agree to the agreements related to WorldTrade to register and activate WorldTrade services<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1722581706189-8343398b-15bd-4d86-82c7-080d8dcc9582.webp\"><img decoding=\"async\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1722581706189-8343398b-15bd-4d86-82c7-080d8dcc9582.webp\" alt=\"\" class=\"wp-image-42672\" style=\"width:700px\uff1bbox-shadow: 1px 1px 3px 3px #EEEEEE;\"\/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-step-3-confirm-order-details\"><span style=\"color: rgb(225, 60, 57); font-size: 22px;\">|<\/span><span style=\"color: rgba(4, 15, 36, 0.85); font-size: 22px;text-transform:none\"> Step 3 &#8211; Confirm order details<\/span><\/h3>\n\n\n\n<ul>\n<li>After successful activation, you&#8217;ll be redirected to the WorldTrade order page, where you can view the details of the order\n<ul>\n<li>If you have any objections to the order, you can renegotiate with your seller and click on <strong>\u201dCancel order\u201c<\/strong> to cancel the order<\/li>\n\n\n\n<li>If you have no objections, you could click on <strong>&#8220;Confirm and pay&#8221;<\/strong> to proceed to payment<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1725349050444-5dedbd35-fab0-4c5e-a6b4-bd4b4ce68a2c.webp\"><img decoding=\"async\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1725349050444-5dedbd35-fab0-4c5e-a6b4-bd4b4ce68a2c.webp\" alt=\"\" class=\"wp-image-42738\" style=\"width:700px;box-shadow: 1px 1px 3px 3px #EEEEEE;\"\/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1725349161245-79d54965-2c6e-4f87-aaf3-e58d16fd941f.webp\"><img decoding=\"async\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1725349161245-79d54965-2c6e-4f87-aaf3-e58d16fd941f.webp\" alt=\"\" class=\"wp-image-42739\" style=\"width:700px;box-shadow: 1px 1px 3px 3px #EEEEEE;\"\/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-step-4-complete-payment\"><span style=\"color: rgb(225, 60, 57); font-size: 22px;\">|<\/span><span style=\"color: rgba(4, 15, 36, 0.85); font-size: 22px;text-transform:none\"> Step 4 &#8211; Complete payment<\/span><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-pay-with-world-account-balance\"><span style=\"color: var(--yq-text-primary); font-size: 19px;\">Pay with World Account balance<\/span><\/h4>\n\n\n\n<ul>\n<li>If you&#8217;ve activated the World Account before, you can use the USD balance in your World Account to pay for the order<\/li>\n\n\n\n<li>The World Account is a one-stop solution that allows businesses to collect multi-currency payments, make currency conversions, and make payouts in 92 currencies to global suppliers<\/li>\n\n\n\n<li>If you haven&#8217;t activated the World Account yet, you can click on <strong>\u201cVerify now\u201d<\/strong> and go through a few business verification steps to open the account<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1725349295511-bd2225f0-2006-42ce-b4cf-96ce38007cff.webp\"><img decoding=\"async\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1725349295511-bd2225f0-2006-42ce-b4cf-96ce38007cff.webp\" alt=\"\" class=\"wp-image-42740\" style=\"width:700px;box-shadow: 1px 1px 3px 3px #EEEEEE;\"\/><\/a><\/figure>\n\n\n\n<p style=\"font-size:15px\"><em><strong>Note: <\/strong><\/em><span style=\"color: rgb(64, 169, 255);\"><em><strong>If you&#8217;re based in the US and have a Zyla account, you will not be able to log in and pay with your balance at the moment. We apologize for any inconvenience caused.<\/strong><\/em><\/span><\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-pay-with-credit-debit-cards\"><span style=\"color: var(--yq-text-primary); font-size: 19px;\">Pay with credit\/debit cards<\/span><\/h4>\n\n\n\n<ul>\n<li>If you&#8217;re paying with a card, select <strong>&#8220;Add credit\/debit card&#8221;<\/strong> and enter your card information\n<ul>\n<li>Please note: A service fee will be incurred at the time of payment. You can negotiate with the seller to determine who should bear the service fee and reach an agreement before the seller drafts the order<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Transaction service fee = payment amount * service fee rate<\/li>\n<\/ul>\n\n\n\n<p>*The default service fee rate for credit or debit card is 2.9%. The final rate will be displayed on the checkout page.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1725349600758-1101a4dd-faf1-4002-b6ac-6fcfd25ecd65.webp\"><img decoding=\"async\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1725349600758-1101a4dd-faf1-4002-b6ac-6fcfd25ecd65.webp\" alt=\"\" class=\"wp-image-42741\" style=\"width:700px;box-shadow: 1px 1px 3px 3px #EEEEEE;\"\/><\/a><\/figure>\n\n\n\n<ul>\n<li>If your credit card supports USD\/GBP\/EUR payments, you can click on <strong>&#8220;Paying in&#8230;&#8221;<\/strong> on the right hand side to select the payment currency. The seller will eventually receive USD<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1725349645142-3bab397a-d5f0-453c-b15c-db65ceac9287.webp\"><img decoding=\"async\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1725349645142-3bab397a-d5f0-453c-b15c-db65ceac9287.webp\" alt=\"\" class=\"wp-image-42742\" style=\"width:700px;box-shadow: 1px 1px 3px 3px #EEEEEE;\"\/><\/a><\/figure>\n\n\n\n<p><em><strong>Note:<\/strong><\/em><em> <\/em><span style=\"color: rgb(89, 89, 89);\"><em>Your bank or card issuer may charge fees on international transactions, depending on your location. If you make a payment in a currency other than the stated payment currencies, your credit card issuer or bank may charge you a currency conversion fee or exchange processing fee. Please be aware that WorldTrade has no control over these charges. Should you have any questions, please contact your bank or credit card issuer for more information.<\/em><\/span><\/p>\n\n\n\n<ul>\n<li>Confirm the payment details and click on <strong>\u201dPay now\u201c<\/strong> to complete order payment. Please wait for a moment until the payment is displayed as successful<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1725349713778-0db50ddd-96ad-4851-9e90-f85367711fa5.webp\"><img decoding=\"async\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1725349713778-0db50ddd-96ad-4851-9e90-f85367711fa5.webp\" alt=\"\" class=\"wp-image-42743\" style=\"width:700px;box-shadow: 1px 1px 3px 3px #EEEEEE;\"\/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1710229476165-211d35ea-ed28-44ed-bd4f-7061c48da7aa.webp\"><img decoding=\"async\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1710229476165-211d35ea-ed28-44ed-bd4f-7061c48da7aa.webp\" alt=\"\" class=\"wp-image-42745\" style=\"width:700px;box-shadow: 1px 1px 3px 3px #EEEEEE;\"\/><\/a><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-pay-with-ppro-online-banking\"><span style=\"color: var(--yq-text-primary); font-size: 19px;\">Pay with PPRO online banking<\/span><\/h4>\n\n\n\n<p id=\"u19192bbc\">If your account is registered in the Netherlands, Austria, Belgium, or Poland, you can use PPRO Online Banking to complete the payment for your WorldTrade order. Based on your registered country, the system will display the available payment methods, including <strong>iDEAL, Bancontact, EPS, <\/strong>and<strong> PayU<\/strong>.<\/p>\n\n\n\n<p id=\"u8620d497\">Please note that a Service fee will be incurred by the buyer at the time of a WorldTrade order payment. You can negotiate with the seller to determine who should bear the service fee, and the agreement should be clearly defined while drafting the order.<\/p>\n\n\n\n<p id=\"u7a6ba782\">Calculation: Transaction service fee = payment amount * service fee rate<\/p>\n\n\n\n<p id=\"uc1d5ac4c\">The actual fee will be shown on the Checkout page.<\/p>\n\n\n\n<style type=\"text\/css\">\n.tg  {border-collapse:collapse;border-spacing:0;}\n.tg td{border-color:black;border-style:solid;border-width:1px;font-family:Arial, sans-serif;font-size:14px;\n  overflow:hidden;padding:10px 5px;word-break:normal;}\n.tg th{border-color:black;border-style:solid;border-width:1px;font-family:Arial, sans-serif;font-size:14px;\n  font-weight:normal;overflow:hidden;padding:10px 5px;word-break:normal;}\n.tg .tg-3j6b{background-color:#F4F5F5;color:#000000;font-weight:bold;text-align:left;vertical-align:top}\n.tg .tg-096r{color:#000000;text-align:left;vertical-align:top}\n<\/style>\n<table class=\"tg\"><thead>\n  <tr>\n    <th class=\"tg-3j6b\">Supported Payment Method<\/th>\n    <th class=\"tg-3j6b\">Supported Country<\/th>\n    <th class=\"tg-3j6b\">Buyer Payment Currency<\/th>\n    <th class=\"tg-3j6b\">Service Fee Rate<\/th>\n    <th class=\"tg-3j6b\">Payment Processing Time<\/th>\n    <th class=\"tg-3j6b\">Single Transaction Limit<\/th>\n  <\/tr><\/thead>\n<tbody>\n  <tr>\n    <td class=\"tg-096r\">iDEAL<\/td>\n    <td class=\"tg-096r\">Netherlands<\/td>\n    <td class=\"tg-096r\" rowspan=\"3\">EUR<\/td>\n    <td class=\"tg-096r\">2.99%<\/td>\n    <td class=\"tg-096r\" rowspan=\"4\">Real-time<\/td>\n    <td class=\"tg-096r\" rowspan=\"4\">Unlimited<\/td>\n  <\/tr>\n  <tr>\n    <td class=\"tg-096r\">Bancontact<\/td>\n    <td class=\"tg-096r\">Austria<\/td>\n    <td class=\"tg-096r\">2.5%<\/td>\n  <\/tr>\n  <tr>\n    <td class=\"tg-096r\">EPS<\/td>\n    <td class=\"tg-096r\">Belgium<\/td>\n    <td class=\"tg-096r\">1.5%<\/td>\n  <\/tr>\n  <tr>\n    <td class=\"tg-096r\">PayU<\/td>\n    <td class=\"tg-096r\">Poland<\/td>\n    <td class=\"tg-096r\">PLN<\/td>\n    <td class=\"tg-096r\">2.5%<\/td>\n  <\/tr>\n<\/tbody><\/table>\n\n\n\n<p>After selecting the available PPRO payment method, click &#8216;Pay now&#8217;. The system will automatically redirect you to a secure third-party payment page where you can complete the payment.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><a href=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/18\/2024\/11\/1744252442237-42f28138-0c2f-44bd-9e12-9c5da23b50d7.png\"><img decoding=\"async\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/18\/2024\/11\/1744252442237-42f28138-0c2f-44bd-9e12-9c5da23b50d7-1024x355.png\" alt=\"\" class=\"wp-image-43084\" style=\"width:700px;box-shadow: 1px 1px 3px 3px #EEEEEE;\"\/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><a href=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/18\/2024\/11\/1743475036312-3a229930-9944-4d07-826b-64c851aa9d50.png\"><img decoding=\"async\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/18\/2024\/11\/1743475036312-3a229930-9944-4d07-826b-64c851aa9d50-1024x653.png\" alt=\"\" class=\"wp-image-43085\" style=\"width:700px;box-shadow: 1px 1px 3px 3px #EEEEEE;\"\/><\/a><\/figure>\n\n\n\n<p>After payment, you will be redirected to the payment processing page. Please wait until the payment is confirmed as successful, indicating that the order payment is completed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-order-management\"><span style=\"color: var(--yq-text-primary); font-size: 24px;text-transform:none\">Order management<\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-confirm-order-delivery\"><span style=\"color: rgba(4, 15, 36, 0.85); font-size: 22px;text-transform:none\">Confirm order delivery<\/span><\/h3>\n\n\n\n<ul>\n<li>You can view all the orders you&#8217;ve received by clicking on <strong>\u201cWorldTrade &#8211; Order management\u201d<\/strong> in the navigation bar. You can click on <strong>\u201cOrder details\u201d<\/strong> to view the status of the order<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1725350337091-b06e863e-57a7-43b8-9aac-dc1e1ddd62e3.webp\"><img decoding=\"async\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1725350337091-b06e863e-57a7-43b8-9aac-dc1e1ddd62e3.webp\" alt=\"\" class=\"wp-image-42746\" style=\"width:700px;box-shadow: 1px 1px 3px 3px #EEEEEE;\"\/><\/a><\/figure>\n\n\n\n<ul>\n<li>Once the sellers have shipped the items, you will be able to view shipping status and details on your order details page<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1725353806567-a27e5d70-9179-45e0-b402-989b094da1c9.webp\"><img decoding=\"async\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1725353806567-a27e5d70-9179-45e0-b402-989b094da1c9.webp\" alt=\"\" class=\"wp-image-42747\" style=\"width:700px;box-shadow: 1px 1px 3px 3px #EEEEEE;\"\/><\/a><\/figure>\n\n\n\n<ul>\n<li>Once the shipment arrives, please click on <strong>&#8220;Confirm delivery&#8221;<\/strong><\/li>\n<\/ul>\n\n\n\n<p><em>Note: Depending on the shipping method, if you do not manually confirm delivery, the system will automatically confirm delivery a designated period of time after the seller has shipped the goods.<\/em> <\/p>\n\n\n\n<p class=\"has-small-font-size\"><em>\u25cfSea freight: the system will automatically confirm delivery after 60 natural days;<\/em><\/p>\n\n\n\n<p class=\"has-small-font-size\"> <em>\u25cfNon sea freight: the system will automatically confirme delivery after 30 natural days.<\/em><\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1725355675164-ba6198c2-3416-44de-b497-e89c3544b673.webp\"><img decoding=\"async\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1725355675164-ba6198c2-3416-44de-b497-e89c3544b673.webp\" alt=\"\" class=\"wp-image-42748\" style=\"width:700px;box-shadow: 1px 1px 3px 3px #EEEEEE;\"\/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1725355745083-5ab44869-ac7b-4297-8243-28bbe797518c.webp\"><img decoding=\"async\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1725355745083-5ab44869-ac7b-4297-8243-28bbe797518c.webp\" alt=\"\" class=\"wp-image-42749\" style=\"width:700px;box-shadow: 1px 1px 3px 3px #EEEEEE;\"\/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-cancel-order\"><span style=\"color: rgba(4, 15, 36, 0.85); font-size: 22px;text-transform:none\">Cancel order<\/span><\/h3>\n\n\n\n<ul>\n<li>In <strong>&#8220;Order management&#8221;<\/strong>, you can find the cancellation button by clicking on the <strong>&#8220;&#8230;&#8221;<\/strong> menu of the corresponding order. Only <strong>unpaid and unshipped orders<\/strong> can be cancelled<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1725355781212-350c1644-1c01-4221-81c9-d84edf6fb7f4.webp\"><img decoding=\"async\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1725355781212-350c1644-1c01-4221-81c9-d84edf6fb7f4.webp\" alt=\"\" class=\"wp-image-42750\" style=\"width:700px;box-shadow: 1px 1px 3px 3px #EEEEEE;\"\/><\/a><\/figure>\n\n\n\n<ul>\n<li>You will be able to find all your cancelled orders in <strong>&#8220;Order Management&#8221;-&#8220;cancelled&#8221;<\/strong><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1725354422759-4316164f-9c91-4771-a69b-53d2f6104182.webp\"><img decoding=\"async\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1725354422759-4316164f-9c91-4771-a69b-53d2f6104182.webp\" alt=\"\" class=\"wp-image-42751\" style=\"width:700px;box-shadow: 1px 1px 3px 3px #EEEEEE;\"\/><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-order-request-management\"><span style=\"color: var(--yq-text-primary); font-size: 24px;text-transform:none\">Order request management<\/span><\/h2>\n\n\n\n<p>You can send an order request to your seller to prompt or remind them to draft an order for you. You can make requests and manage your requests by clicking on <strong>&#8220;WorldTrade &#8211; Order request&#8221;<\/strong> in the left navigation bar.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1725258593046-81a9e68f-38cd-455d-8681-8a9c57f02a87.webp\"><img decoding=\"async\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1725258593046-81a9e68f-38cd-455d-8681-8a9c57f02a87.webp\" alt=\"\" class=\"wp-image-42752\" style=\"width:700px;box-shadow: 1px 1px 3px 3px #EEEEEE;\"\/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-send-an-order-request-to-your-supplier\"><span style=\"color: rgba(4, 15, 36, 0.85); font-size: 22px;text-transform:none\">Send an order request to your supplier<\/span><\/h3>\n\n\n\n<ul>\n<li>To draft and send a request, click on the <strong>&#8220;Draft order request&#8221;<\/strong> at the top right corner of the page<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1725259067778-cc777dec-95ed-4883-aa08-b2e3dc4ea09a.webp\"><img decoding=\"async\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1725259067778-cc777dec-95ed-4883-aa08-b2e3dc4ea09a.webp\" alt=\"\" class=\"wp-image-42753\" style=\"width:700px;box-shadow: 1px 1px 3px 3px #EEEEEE;\"\/><\/a><\/figure>\n\n\n\n<ul>\n<li>You&#8217;ll be asked to fill in seller and product information<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1725259052762-6d1ae23f-4683-4d13-85c9-7da863328c19.webp\"><img decoding=\"async\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1725259052762-6d1ae23f-4683-4d13-85c9-7da863328c19.webp\" alt=\"\" class=\"wp-image-42754\" style=\"width:700px;box-shadow: 1px 1px 3px 3px #EEEEEE;\"\/><\/a><\/figure>\n\n\n\n<ul>\n<li>Please make sure that seller&#8217;s email is filled in correctly as the seller will receive the order request via email. After the request is received, the seller will draft a WorldTrade order based on the product information you provided<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1725259110912-a89637be-c131-4a3b-80d1-42c5eb5f1010.webp\"><img decoding=\"async\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1725259110912-a89637be-c131-4a3b-80d1-42c5eb5f1010.webp\" alt=\"\" class=\"wp-image-42755\" style=\"width:700px;box-shadow: 1px 1px 3px 3px #EEEEEE;\"\/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><a href=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1725259189476-46f04b55-a4fe-431e-8a30-1975d3f89824-1.webp\"><img decoding=\"async\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1725259189476-46f04b55-a4fe-431e-8a30-1975d3f89824-1-1024x291.webp\" alt=\"\" class=\"wp-image-42756\" style=\"width:700px;box-shadow: 1px 1px 3px 3px #EEEEEE;\"\/><\/a><\/figure>\n\n\n\n<ul>\n<li>You can add products or contracts<\/li>\n\n\n\n<li>Up to 30 products can be added at a time<\/li>\n\n\n\n<li>Please note that the shipping and payment plan will be shown in the final WorldTrade order after the seller confirms your order request<\/li>\n\n\n\n<li>Click <strong>&#8220;Send&#8221;<\/strong>, your order request will be sent to the seller<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1724997186939-31d5e9c3-e717-46d7-9e6c-ccbfa4f64048.webp\"><img decoding=\"async\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1724997186939-31d5e9c3-e717-46d7-9e6c-ccbfa4f64048.webp\" alt=\"\" class=\"wp-image-42757\" style=\"width:700px;box-shadow: 1px 1px 3px 3px #EEEEEE;\"\/><\/a><\/figure>\n\n\n\n<ul>\n<li>You can also generate a web link of the order request by clicking on <strong>&#8220;Copy link&#8221;<\/strong> and send the request to the seller via messenger<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1724997259398-cb7657c3-2abb-4afc-8d69-a5804fb10ff0.webp\"><img decoding=\"async\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1724997259398-cb7657c3-2abb-4afc-8d69-a5804fb10ff0.webp\" alt=\"\" class=\"wp-image-42758\" style=\"width:700px;box-shadow: 1px 1px 3px 3px #EEEEEE;\"\/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-manage-order-requests\"><span style=\"color: rgba(4, 15, 36, 0.85); font-size: 22px;text-transform:none\">Manage order requests <\/span><\/h3>\n\n\n\n<ul>\n<li>By going back to the home page of <strong>&#8220;Order request&#8221;<\/strong>, you can view the order requests you&#8217;ve made and manage them<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1725258593046-81a9e68f-38cd-455d-8681-8a9c57f02a87-1.webp\"><img decoding=\"async\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1725258593046-81a9e68f-38cd-455d-8681-8a9c57f02a87-1.webp\" alt=\"\" class=\"wp-image-42759\" style=\"width:700px;box-shadow: 1px 1px 3px 3px #EEEEEE;\"\/><\/a><\/figure>\n\n\n\n<ul>\n<li>You&#8217;ll be able to filter the requests by status &#8211; pending confirmation, seller rejected, or buyer cancelled<\/li>\n\n\n\n<li>If the seller has not responded to your request, you can click on the <strong>&#8220;Remind the seller to confirm&#8221;<\/strong> botton to send them an additional notice<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1725258635964-0c464c90-e856-4dea-a85f-624971b72d1d-1.webp\"><img decoding=\"async\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1725258635964-0c464c90-e856-4dea-a85f-624971b72d1d-1.webp\" alt=\"\" class=\"wp-image-42761\" style=\"width:700px;box-shadow: 1px 1px 3px 3px #EEEEEE;\"\/><\/a><\/figure>\n\n\n\n<ul>\n<li>If you would like to recall a request, you can click on the three-dot menu button on an order and click on <strong>&#8220;Cancel&#8221;<\/strong>. Your request will then be recalled<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1725258769082-e243cc81-96ff-4eef-8fef-bf2b0785463d.webp\"><img decoding=\"async\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1725258769082-e243cc81-96ff-4eef-8fef-bf2b0785463d.webp\" alt=\"\" class=\"wp-image-42762\" style=\"width:700px;box-shadow: 1px 1px 3px 3px #EEEEEE;\"\/><\/a><\/figure>\n\n\n\n<ul>\n<li>If a request has been cancelled by you or rejected by the seller, you can also delete the request and remove it from your record<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1725258882151-b11da745-820f-4219-8e1f-3fb388e54cde.webp\"><img decoding=\"async\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1725258882151-b11da745-820f-4219-8e1f-3fb388e54cde.webp\" alt=\"\" class=\"wp-image-42763\" style=\"width:700px;box-shadow: 1px 1px 3px 3px #EEEEEE;\"\/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1725258895601-4fd2e519-84c2-4442-9f96-acfa7d87b539.webp\"><img decoding=\"async\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1725258895601-4fd2e519-84c2-4442-9f96-acfa7d87b539.webp\" alt=\"\" class=\"wp-image-42764\" style=\"width:700px;box-shadow: 1px 1px 3px 3px #EEEEEE;\"\/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1725265233485-2e06ea9f-4917-4328-ba31-f7f8d553f64f.webp\"><img decoding=\"async\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/1725265233485-2e06ea9f-4917-4328-ba31-f7f8d553f64f.webp\" alt=\"\" class=\"wp-image-42766\" style=\"width:700px;box-shadow: 1px 1px 3px 3px #EEEEEE;\"\/><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-payment-history\"><span style=\"color: var(--yq-text-primary); font-size: 24px;text-transform:none\">Payment history<\/span><\/h2>\n\n\n\n<p>You can have access to the payment history by logging in to your WorldFirst account and go to the dashboard, clicking &#8220;Payment history&#8221; in the left navigation bar to enter the payment history page. The payment history provides various features to help you view and manage all payment records.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/payment-history.png\"><img decoding=\"async\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/payment-history.png\" alt=\"\" class=\"wp-image-45239\" style=\"width:700px;box-shadow: 1px 1px 3px 3px #EEEEEE;\"\/><\/a><\/figure>\n\n\n\n<h3><span style=\"font-size: 22px;\">View payment details<\/span><\/h3>\n\n\n\n<p>You can view payment details by clicking the <strong>&#8220;Details&#8221;<\/strong> next to any payment record. The details page provides key information such as transaction type, payment type, and payment method. This allows you to gain a clearer understanding of the specifics of each payment, ensuring transparency and traceability. You can find the original order by clicking <strong>&#8220;Order number&#8221;<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><a href=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/psyment-details.png\"><img decoding=\"async\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/psyment-details-1024x576.png\" alt=\"\" class=\"wp-image-45240\" style=\"width:700px;box-shadow: 1px 1px 3px 3px #EEEEEE;\"\/><\/a><\/figure>\n\n\n\n<p>If your payment fails, you can find more information by clicking on the <strong>&#8220;Details&#8221;<\/strong>. This will provide you with the specific reason why the payment was not processed successfully. Also, you can find the original order by clicking <strong>&#8220;Order number&#8221;<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><a href=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/failed-payment-details.png\"><img decoding=\"async\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/failed-payment-details-1024x575.png\" alt=\"\" class=\"wp-image-45241\" style=\"width:700px;box-shadow: 1px 1px 3px 3px #EEEEEE;\"\/><\/a><\/figure>\n\n\n\n<p>To view the details of the associated order of a refund record, you can click on <strong>&#8220;Original payment information&#8221;<\/strong> and have access to the details of the original payment. Similarly, clicking on <strong>&#8220;Related refund information&#8221;<\/strong> you can view the details of the refund.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><a href=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/Related-refund-information.png\"><img decoding=\"async\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/Related-refund-information-1024x576.png\" alt=\"\" class=\"wp-image-45242\" style=\"width:700px;box-shadow: 1px 1px 3px 3px #EEEEEE;\"\/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><a href=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/Related-refund-information-1.png\"><img decoding=\"async\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/Related-refund-information-1-1024x579.png\" alt=\"\" class=\"wp-image-45243\" style=\"width:700px;box-shadow: 1px 1px 3px 3px #EEEEEE;\"\/><\/a><\/figure>\n\n\n\n<h3><span style=\"font-size: 22px;\">View order details<\/span><\/h3>\n\n\n\n<p>Click on the order number in the payment record, and the page will navigate to the order details page. Here, you can view basic information about the order, such as order status, payment amount, buyer and seller information, shipping and delivery details and product information. This helps you understand the order&#8217;s processing status comprehensively.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><a href=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/order-number.png\"><img decoding=\"async\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/order-number-1024x576.png\" alt=\"\" class=\"wp-image-45244\" style=\"width:700px;box-shadow: 1px 1px 3px 3px #EEEEEE;\"\/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><a href=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/order-details.png\"><img decoding=\"async\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/15\/2024\/10\/order-details-1024x576.png\" alt=\"\" class=\"wp-image-45245\" style=\"width:700px;box-shadow: 1px 1px 3px 3px #EEEEEE;\"\/><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-to-deal-with-insufficient-balance\"><span style=\"color: var(--yq-text-primary); font-size: 24px;text-transform:none\">How to deal with insufficient balance\uff1f<\/span><\/h2>\n\n\n\n<ol>\n<li>Check your available credit limit:<\/li>\n<\/ol>\n\n\n\n<p id=\"u20837818\">Contact the credit card issuer to confirm the current available credit limit or account balance. Make sure that the single transaction or daily limit of the credit card is not reached.<\/p>\n\n\n\n<ol start=\"2\">\n<li>Appropriateness Supplementary Funds:<\/li>\n<\/ol>\n\n\n\n<p id=\"u39a9a10f\">If you use a credit card, recharge or repay it to increase the available credit limit. If you use a debit card, make sure there is sufficient balance in your bank account.<\/p>\n\n\n\n<ol start=\"3\">\n<li>Change payment method:<\/li>\n<\/ol>\n\n\n\n<p id=\"uce174e0f\">Select other bound payment methods (such as other credit cards or Wanli Hui balance)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>WorldTrade is a B2B payment and order management platform that enables wholesale buyers and sellers to complete sales in a more efficient, transparent, and cost-effective manner. As a buyer, you can pay for your orders with credit\/debit cards at competitive rates or with your WorldFirst balance. You can get the latest statuses on your orders [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[19],"doc_tag":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.2 (Yoast SEO v24.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>WorldTrade buyer user guide | WorldFirst TH<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.worldfirst.com\/th\/help-center\/making-payments\/worldtrade-buyer-user-guide\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"WorldTrade buyer user guide\" \/>\n<meta property=\"og:description\" content=\"WorldTrade is a B2B payment and order management platform that enables wholesale buyers and sellers to complete sales in a more efficient, transparent, and cost-effective manner. As a buyer, you can pay for your orders with credit\/debit cards at competitive rates or with your WorldFirst balance. 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